GAVS Technologies' 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver Digital Transformation

Read this article about GAVS Technologies, Finalist in the Best Achievement in Operational Excellence to deliver Digital Transformation, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.

High Availability of Business Critical Systems for a Leading Consumer Product Manufacturer with AIOps Platform ZIF^TM

The customer is one of the largest consumer product manufacturers in the U.S. with a 130+ year history and a strong global presence, with operations in more than 70 countries and 13000+ employees worldwide. IT forms the backbone of their operations helping their employees deliver world-class products and expertise.

With the business rapidly expanding, the customer’s IT infrastructure monitoring and management systems could not scale fast enough to support the growth. The tools deployed were lacking new age technologies like AI driven analysis and automation, observability, automatic discovery, etc. Several thousand alerts & incidents each month necessitated large support teams to meet SLAs, driving up costs. The large volume of tickets reduced IT team productivity and led to operational errors.

Challenges

• Multiple disparate ITOps tools, multiple consoles to look into, and diﬀerent processes

• Large volume of alerts and incidents

• Alert fatigue causing operational errors, low productivity

• Lack of automation, outdated CMDB

• Unplanned downtime impacting availability of business services

• Ineﬃcient IT operations leading to high operating costs

The customer was in immediate need of a cost-eﬀective solution that would transform their IT operations and drive process eﬃciencies, agility, and high availability while reducing operating costs.

With extensive experience and expertise in AI-led Infrastructure Management Services & Solutions, GAVS implemented full stack AIOps Platform ZIFTM led by pure-play, now patented AI/ML algorithms. This helped deliver proactive and autonomous IT operations while remaining aligned to their strategic business objectives of increasing IT operational eﬃciencies and optimizing costs.

Solution Highlights

• Discovery of physical infrastructure

• AI driven correlation of alerts across tools and devices

• Application Discovery and Dependency Mapping (ADDM)

• Full Stack Monitoring - hardware, hypervisor, OS, DB, applications, storage, network

• Integration of 3rd party tools with ZIF

• Uniﬁed view of alerts/logs from all tools

• Prediction of outages

• AIOps led ZIF Command Center (ZCC)

• Automation of SOPs

• Business Value Dashboard

Impact of the Project

• CMDB updated in real-time

• >50% reduction in total incidents

• >80% detection of critical incidents in advance

• Near 50% reduction in MTTR

• AI driven Event correlation, declining trend of MTTR, increasing trend of Availability

• 95% suppression of alerts to fewer meaningful alerts, only 5% of the overall positive alerts are passed to the resolver groups for remediation

Business Results of the Projects

• Value of 5mn USD created in the last 18 months

• 99.99% reliability of critical systems

• TCO reduction by 80%

Digital Transformation & Operational Excellence Industry Awards 2021

About the Awards

The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

Speakers

Agenda

Highlight Video

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

Quick Links

Speakers

Agenda

BTOES Awards

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including

For more information please email info@proqis.com