Flex's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project

Read this article about Flex, Finalist in the Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.

Flex Workforce Design

Flex (Reg. No. 199002645H) is the manufacturing partner of choice that helps a diverse customer base design and build products that improve the world. Through the collective strength of a global workforce across 30 countries and responsible, sustainable operations, Flex delivers technology innovation, supply chain, and manufacturing solutions to diverse industries and end markets.

It started in 2015 when Flex executive management team was looking for a systematic approach on how Flex can utilize labor better and improve the planning of people it needs in the upcoming quarters based on future demand. The Workforce Design team was established with a mandate to find a solution that addresses the complexities of direct and indirect labor planning in Flex. Since then, four solutions (Raptor, Predictor, Statis and Mamut) have been developed that address each of the problem areas and tie into a wholistic concept and system solution deployed across more than 90% of the organization. The team located across three regions of the world constantly develops and maintains the solutions. They are also charged with implementation, training and most importantly with operational reviews where efficiency data is reviewed. Operational review allows Flex to closely monitor labor efficiency, ensure market competitiveness and accurate labor planning.

Since then, Workforce Design (WFD) has collaborated with numerous areas like Operations, Finance, Human Resource (HR), Materials, Information Technology (IT) etc to establish required business processes, documents, deployed tools, as well as establishing KOIs which are now being reviewed.

With humble beginnings, Workforce Design started small with excel sheets, now we have a full Workforce Design system in place, which not only covers people planning and efficiency measurements but also solved some urgent needs in Flex by developing a Downtime identification and tracking system, as well as a Standard Time maintenance tool.

Achievements

Tool Deployment & Penetration rate: 2019-2021
• Raptor coverage: 98% sites
• Mamut coverage: 63% sites & 74% SMT Lines
• Statis coverage: 63% sites & 85,000 Manufacture Items
• Predictor coverage: 98% sites
• Direct Labor Coverage: 93% (120,000 employees)
• Indirect Labor Coverage: 86% (22,000 employees)

Value creation: 2019-2021
• Systematic approach to labor planning, downtime recording and efficiency tracking
• Standardized way of working across 90 sites
• Introduction of transparency and measurable metrics
• Downtime reduced from 13.1 million to 2.06 million hours (84% improvement)
• Direct Labor Efficiency increased from 80.5% to 89.5% (9% improvement)
• Operations VAM per FTE (Full Time Equivalent) improved by 17%
• Indirect Labor FTE (Full Time Equivalent) Planning variance improved from +35% to -1%

Global Recognition for Flex and Workforce Design
• Patent obtained for StaTiS
• Patents for other solutions pending

What's Next
Further implementation of tools to 100% sites worldwide and introduction of transparency and measurable metrics across Flex

Digital Transformation & Operational Excellence Industry Awards 2021

About the Awards

The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

Speakers

Agenda

Highlight Video

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

Quick Links

Speakers

Agenda

BTOES Awards

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including

For more information please email info@proqis.com