Read this article about Cognizant Technology Solutions India, Finalist in the Most Outstanding Digital Transformation Workplace Program, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.
Digital First Program
Digital First is a comprehensive program institutionalized to reflect our mantra ‘Be Digital | Do Digital’ and aims to:
• Accelerate digital transformation at all customer touchpoints
• Unify knowledge management and digital skilling
• Drive customer experience
• Build partner ecosystems with digital startups
The Digital First Program at Cognizant Digital Business Operations (DBO) was tasked with the responsibility to build a truly digital enterprise that not only focusses on client process transformation but also internal transformation that can manifest into better experience for our clients, their customers and our associates.
The Program team was successful in identifying 26 solutions as part of ideation sessions and the contributors were given 4 months to build a prototype of the solution. These solutions were presented in a forum called Shark Dome presided by a panel of executive leaders. 18 solutions were chosen for full stack development and a grant of $1 Million was approved. Product managers were assigned to each of the 18 accelerators and multiple parallel development sprints were conducted to complete the deployment latest by March’21. The team has been successful in deploying all 18 accelerators before due date, which were then infused for adoption across the 8 stages of client engagement with Cognizant viz. Contact – Solution – Bid Defense – Contracting – Transition – Delivery Management – People Management – Renewal.
• Solutions infused in Contact phase helped Sales team better understand and effectively engage with client contacts
• Solutions that were introduced in the Solution phase were focused towards reducing the time to source content, case studies and Digital assets
• Bid Defense stage was supplemented with a cognitive Win predictor to improve win rate
• Effective Governance solutions were deployed in Transition phase to deliver timely projects with least cost overruns
• Digital Governance, Data Visualization, Risk detection & management tools strengthened delivery maturity
• Virtual Assistants and Crowdsourcing platforms helped with timely query resolution and resource fulfillment
• The renewal phase was reinforced with Deal Renewal monitor for effective tracking and planning deal renewals with controlled margin erosion
The detailed submission enlists details for each of those 18 innovative solutions that helped deliver 8X benefit on investments and helped improve overall SOW fulfillment by 2% points. VOC score has been trending at 4.40 on a 5-point scale and the annual Cognizant People Engagement and Satisfaction (CPES) survey showed improved Support Staff Employee Satisfaction. Implementation of these tools provided an additional soft benefit of 34% and reduced time to source information by 20%.
Digital Transformation & Operational Excellence Industry Awards 2021
The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.
The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.
The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.
The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
Quick Links
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including
For more information please email info@proqis.com