Cognizant's 2021 AWARD FINALIST CASE STUDY: Most Outstanding Digital Transformation Workplace Program

CogWhere Program

Our world has been turned upside-down by something so minuscule that you need a powerful microscope to see it. One impact of this pandemic has been that millions of employees worldwide are now working from their homes.

Remember going into an office? Getting on a train? Attending an in-office training? We’ll do all that again but ideas and practices about how we work together will never be the same.

Challenges with a new way of working:
• Isolation: The need to belong has taken on added urgency.
• Business change volatility: The pandemic has made business volatile and brought with it enormous change.
• Broken Communication: Lines of communication are broken. In the office there was lots of communication.
• Managing teams and avoiding distractions at home: Managers must deal with managing performance with distributed teams and avoid distractions at home.
• Learning: In this crisis, things are happening fast, so the training process must happen fast, in the flow of work.

The pandemic shock accelerates the imperative to be able to work from anywhere. Virtualizing work, collaborating from across the street/block/state/globe and creating a culture at a distance are now all core curricula for business and technology leaders.

Cogwhere Initiative brings together modern technology and talent aimed at maintaining stable and agile distributed operations, getting ahead of the modern remote employee experience, leveraging cloud.

It’s features are:
1. GAMIFICATION
2. COACHING & FEEDBACK
3. REWARD BEHAVIOURS
4. PERSONALIZED AGENT DASHBOARD
5. ARTIFICIAL INTELLIGENCE
6. PERFORMANCE MANAGEMENT
7. ANALYTICS FOR MANAGERS
8. PERSONALIZED MICROLEARNING

Here is how CogWhere can help:

Isolation:
1. Keep employees engaged, focus, and happy
2. Use gamification to aid engagement, motivation, have fun at work

Volatility:
1. Help faster Upskill, reskill teams with quick training, accessible anywhere - especially at their
homes - from any device to be able to adapt to changing workloads
2. Employ gamified, personalized microlearning, and missions to train employees to be more agile
and speed the time to proficiency

Communication:
1. Have strong, real-time, bi-directional communications flowing up, down, and across teams,
including remote coaching

Distractions:
1. Hold a daily virtual standup to bring the team together and get the day started in a positive way
and aligned on goals
2. Be proactive - more than we were - to understand how employees are feeling

Learning:
1. Game-based Personalized microlearning that makes training engaging and fun is the centerpiece

Benefits:

The project had a high return on investment with close to 8% improvement in performance of highly engaged associates. The solution also enabled us to improve Diversity and Inclusiveness as we could offer jobs to people who may not have been able to travel to office every day for various reasons.

We can offer permanent work from home options with this new Digital Workplace. Our Hiring Processes and HRMS were already digitized and with operations getting fully digitized too, our workplace is truly a "Digital Workplace" now.

CogWhere helps modernize the way our employees work. We and the market aren’t going backward, so the time is now to get ahead of the modern employee experience.