Business Transformation & Operational Excellence Insights

Cognizant's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Written by BTOES Insights Official | Jan 1, 2022 12:00:00 PM

Read this article about Cognizant Technology Solutions India, Finalist in the Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.

Innovation Excellence in Location Based Services

Location Based services (LBS) in the Technology vertical is the fastest growing Line of Business within the Digital Business Operations practice.

CAGR of the LBS in last 3 years has been @ 20% and currently we have ~ 10K+ resources supporting multiple workflows/offerings like Connected Vehicles / ADAS, Mapping services, GIS expertise and AI/ML solutions.

With technology becoming cheaper and accessible for common persons, the demand for accurate LBS solutions has increased. In this ever-evolving environment, our clients experience multiple challenges such as volume management, faster time to market, need for reduced cost of development, accuracy and precision, and completeness of information.

Complexity in meeting clients’ requirements increases significantly due to imperatives of leveraging inhouse digital landscape like customized tools / front ends to cater next-gen domain and their machinefirst philosophy to innovation and simplification.

Pivoting on Cognizant’s Digital First approach, we constantly strive to deliver value to clients through levers like Smart Analytics, Intelligent Automation, and re-imagined processes that keep the customers at the centre of all our activities.

Impact generated by 50+ digital assets across workflows/products
• $50Mn+ BI through structured Innovation Program.
• 1400+ Productivity through Automation.
• 40% reduction in Time to Market.
• 99% Accuracy: User Experience.
• 30K escalation avoided enabling brand safety.
• Emerging digital technologies including self-driving cars are fuelling innovation and transforming the mapping industry. The ideal future of mapping solutions has enormous possibilities for expansion and new opportunities through introduction of new business models, products and services & enhancing CX.

Digital Transformation & Operational Excellence Industry Awards 2021

About the Awards

The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

Speakers

Agenda

Highlight Video 

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level. 

Quick Links

Speakers

Agenda

BTOES Awards 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including

For more information please email info@proqis.com