BTOES HEALTHCARE LIVE - SPEAKER SPOTLIGHT: Internally Disrupted: Utilizing Business Capability Models in Healthcare to Drive Transformative Value Delivery

Session Information:

Internally Disrupted: Utilizing Business Capability Models in Healthcare to Drive Transformative Value Delivery

The term “disruption” is widely used across industries to infer rapid change precipitated by external factors. The globalization of digital technology is transforming healthcare capabilities and how organizations strategize for and engage in the patient’s wellness journey.

While technology offers endless opportunities, it comes with challenges that require organizations to strategically partner with other internal stakeholders to deliver increased value to patients and their communities. Utilization of a business capability model provides indispensable insight while capturing the essence of all critical functions of a healthcare provider. It serves as a driver of technology enablement strategy and enterprise transformation decisions.

Key Audience Takeaways:

• What a business capability model (BCM) is, how it can be employed in healthcare, and how it supports relationship management with operational departments?
• How Novant Health’s IT organization used it’s BCM to make the leap from order-taker to a strategic partner/trusted advisor on technology-enabled business initiatives across the enterprise.
• How a BCM drives informed decisions around existing capabilities and opportunities for innovation and transformation.
• How people, process, technology inform the development and maturation of enterprisebusiness capabilities.

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