BTOES HEALTHCARE LIVE - SPEAKER SPOTLIGHT: Delivering Business Transformation Through Digital in Healthcare

Session Information:

Delivering Business Transformation Through Digital in Healthcare

Pandemic has pushed Healthcare industry over the technology tipping point and have speeded the adoption of digital technologies by several years and many of these changes could be here for the long haul. Particularly patients prioritizing convenience and access to care, hospitals leveraging data, automation and AI for devices and application leveraged by clinicians/radiologist for diagnostics, pre-during-post surgery preparation & care to cope with surge in demand and lastly payers simplifying medical billing process through digitization. Leading health systems view digital transformation as a way to become more consumer-friendly while simultaneously transforming their business model, changing their processes, operations, culture, and use of technology.

In this fireside chat, we will focus on:

1. What does business transformation through digital mean?
2. How the customer expectations have changed, particularly after the last 18 months of disruption? How can we create new products and services leveraging Digital, whilst getting closer to the customers (e.g., patients, providers, payers)?
3. Technology… people… process? Which is most important to drive successful business transformation?
4. How the collaboration with other departments, 3rd parties, academic research partners, health care providers, developers, start-ups etc., helps drive successful business transformation?
5. What about transformation internally within the company; how can we encourage that? Should we be changing KPIs or processes to support this?