Read this Interview with Sara Potecha, from Sara Potecha, LLC, one of our Speakers, for the BTOES From Home.
BTOES Insights Question: Are you providing all agenda topics, or would you like us to conduct research in the critical challenges and future trends facing your target audience, and craft the agenda.
Sara Potecha Answer:
Resilience, Leading through Major Change and Turbulence, Leveraging Technology and LeadershipSara Potecha Answer:
- The use of virtual tools has exploded through the pandemic. We must learn how to balance their use with more traditional operational excellence methods.
- Operational excellence must be owned by those who do the work. The Wheel of Sustainability was developed in support of this premise.
- The customer experience must be enhanced in a way that drives loyalty. Customers must feel safe, heard, and cared about.
BTOES From Home
The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.
The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events and the Industry Awards Program. This is ultimate event to benchmark, network and drive Operational Excellence to the next level.
Quick Links
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities.
For more information or to discuss the summit in more detail please schedule a call below,