---
title: "Sara Potecha, LLC's Interview : Sara Potecha - Resilience and Micro-Habits"
description: Read this Interview with Sara Potecha, from PI Partners, one of our Speakers, for the BTOES From Home.
---

[Business Transformation & Operational Excellence Insights](https://insights.btoes.com)

# [Sara Potecha, LLC's Interview : Sara Potecha - Resilience and Micro-Habits](https://insights.btoes.com/sara-potecha-llcs-interview-sara-potecha-resilience-and-micro-habits)

 Written by [BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) | Nov 11, 2020, 5:03:59 PM

Read this Interview with **Sara Potecha**, from **Sara Potecha, LLC**, one of our Speakers, for the **BTOES From Home**.

 

**BTOES Insights Question:** What is your primary goal in your job role at the moment?

 

**Sara Potecha Answer:**

President

**BTOES Insights Question:** Are you providing all agenda topics, or would you like us to conduct research in the critical challenges and future trends facing your target audience, and craft the agenda.

**Sara Potecha Answer:**

Resilience, Leading through Major Change and Turbulence, Leveraging Technology and Leadership

**BTOES Insights Question:** Describe in title and bullet point form the top three trends or developments driving change in the specific sector(s) you work in.

Sara Potecha **Answer:**

- The use of virtual tools has exploded through the pandemic. We must learn how to balance their use with more traditional operational excellence methods.
- Operational excellence must be owned by those who do the work. The Wheel of Sustainability was developed in support of this premise.
- The customer experience must be enhanced in a way that drives loyalty. Customers must feel safe, heard, and cared about.

## **BTOES From Home**

## **The issues in this article are just one of topic areas that are going to be discussed at the** [**Business Transformation & Operational Excellence World Summit & Industry**](https://btoes.com/)

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the [**Business Transformation & Operational Excellence Awards**](https://btoes.com/about-the-awards)**,** which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of [private forums for C-Level & Global corporate-level leaders](http://opexpf.com/) as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events and the Industry Awards Program. This is ultimate event to benchmark, network and drive Operational Excellence to the next level. 

Quick Links

[Speakers](https://insights.btoes.com/bfh-speakers-page)

[Agenda](https://insights.btoes.com/bfh-agenda-page)

[BTOES Awards](http://btoesawards.com/) 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active **meaningful conversations** though all day enhanced networking and interaction opportunities.

For more information or to discuss the summit in more detail please schedule a call below,

[Click here to schedule a call.](https://app.hubspot.com/meetings/robin-sutton?__hstc=178528059.46684419e66027670a000b50470d2062.1582115964533.1582730451427.1582738967381.20&__hssc=178528059.16.1582738967381&__hsfp=818904025) 

[View full post](https://insights.btoes.com/sara-potecha-llcs-interview-sara-potecha-resilience-and-micro-habits)

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