WATCH NOW: How an Operational Excellence Culture can be your Company’s Biggest Success Factor  

About the Presentation 

Great company cultures deliver great customer experiences – and better sales. But assessing your culture – and even more importantly – making sense of employee feedback can be daunting. In this session, we discuss how to:

• Understand key elements of your culture
• Prioritize and focus on the culture drivers that will make the biggest impact
• Benchmark and measure culture improvements
• Implement change management best practices 

WATCH NOW: How an Operational Excellence Culture can be your Company’s Biggest Success Factor  

About the Speakers

Michael Hughes is a senior director in West Monroe Partners’ Operations Excellence practice and leads our Organizational Strategy and Change Management solutions, based in Chicago. He has more than 23 years of experience navigating all facets of change to deliver technology-enabled business transformation programs across an array of industries.

Highlights

Michael Hughes is a highly regarded business transformation executive with expertise in the areas of strategy, leadership development, performance management, change management, organizational design/alignment, training, culture change, business planning, IT strategy, and process design/improvement. An accomplished senior consultant with a unique blend of business and technology acumen, he has substantial experience coaching and mentoring management teams and executives through business planning and through the process of leading change and transformation.