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We are excited to offer our readers some more content from the Business Transformation & Operational Excellence World Summit! Courtesy of David Margil & Jeff Hastie, Keynote speakers at the summit from Bose Corporation, the slides describe how they engaged with IT leadership at Bose—who were initially reluctant—to inspire them to begin and then sustain a culture of continuous improvement. 

Hear from Jeff & David on:

• Engaging with leadership and engineering the “ask” – how to get leaders to move from no to yes
• Laying out the roadmap – making sure leadership knows how to get started
• Creating a culture, not a program – going slow to go fast
• Focus areas to create a strong foundation – critical success factors
• Roadblocks and speedbumps – when the journey doesn’t go as planned
• Where are we now, where are we going? – the value of persistence

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About the Authors

Jeff Hastie is the Global Director – Lean Enterprise at Bose Corporation. His responsibilities include leading Lean and Six Sigma programs in Manufacturing and Global Supply Chain, Sales and Marketing, Product Development, Research and Corporate Administration including IS, HR, Finance and Legal. 

Jeff started his career at Bose in 2001 as a senior Quality Engineer and Six Sigma Black Belt. He worked with Finance to quantify the cost of poor quality and over the next 4 years he led improvement Teams across Manufacturing to bring more value to the company. In 2005, he initiated and led the formal deployment of Lean Six Sigma at Bose Corporation. In 2007, Jeff developed and implemented a strategy to pilot and then expand the Bose Production System (the Toyota Production System) across Bose Manufacturing Plants and Distribution Centers. Today Lean Enterprise is a strategic imperative enabling the success of Bose Corporation business improvement strategies worldwide. 

Prior to Bose, Jeff was employed at Wyman-Gordon Company, producers of technically advanced structural and engine components for the Aerospace Industry. During his 18 years at Wyman-Gordon, he held a variety of leadership roles in Industrial Engineering, Manufacturing Operations, Quality Assurance and Continuous Improvement.

Since 2010, Dave Margil has served as the Lean deployment leader for Bose Corporate Information Systems (CIS). He is responsible for developing the Lean Enterprise Vision and deployment roadmap in CIS and for driving Lean Six Sigma practices throughout the IT function. He leads value stream improvement activities, contributes to the internal Lean Six Sigma curriculum development, and delivers training and coaching to employees throughout Bose Corporation.

Prior to this role, Dave spent several years as a Business Engagement Manager and as a Project Manager in the Bose Online Commerce Group. Before joining Bose he co-founded and spent several years as the VP of Product Development for a Cambridge, MA-based computer game company.

Dave is a Bose certified Master Black Belt and has a Bachelor of Fine Arts from the University of Massachusetts.