Read this article about University Health Network, one of our finalists, in the category Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.
Clinical Operations Dashboards
1 Background
University Health Network (UHN) is an international source for research, patient care and education and consists of four hospitals, five research institutes, and a post-secondary institution. Our purpose is to transform lives and communities through excellence in care, discovery, and learning. With over 1,200 beds, more than one million clinic visits per year, and a budget of over $2 billion, UHN and its 16,000 employees make a difference in the lives of patients and their families every day.
2 Challenge
UHN has an aging and complex patient population. With increasing volumes and longer wait times, UHN is challenged to deliver world-class care with limited resources. With hundreds of electronic systems, there is too much data and not enough insight and data-driven action. Prior to the Clinical Operations Dashboard project, our executives were unable to see key performance metrics on a real-time basis (see Figure 1 Past and Present for Clinical Operations Dashboards). Our dashboards help identify congested areas leading to opportunities to improve capacity to support patient flow.
Figure 1: Past and Present for Clinical Operations Dashboards
3 Outcome
One of UHN’s strategic objectives is focusing on Operational Excellence: finding safer, simpler and smarter ways of providing exceptional care. As a values-based organization, UHN believes in an integrated approach to putting the needs of our patients first. The Clinical Operations Dashboards play a fundamental role, utilizing data analytics, in driving efforts to improve patient flow across our organization and providing efficient, sustainable, and patient-centered care. This project enables the following:
The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.
The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®.
The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.
The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.
The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
Quick Links
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including
All-day Refreshment & Themed Breaks
1¼ Hour Hot Breakfast Networking Sessions
1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables
1½ Hour Roundtable Sessions by Topic & Industry Sector.
Keynote & Themes Panel Sessions
Hosted Welcome Receptions from 5.30pm
Expanded more lavish Awards Program
Newly launched Night Summit for attendees to meet after dinner
For more information or to discuss the summit in more detail please schedule a call below,
Click here to schedule a call.