2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture Category

Read this article about Cognizant Technology Solutions, one of our finalists, in the category Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.

Digital First Framework

Digital First is Cognizant’s Non-linear response to the Digital disruption which helps put our customers on the path to Digital transformation and accelerates it through pointed interventions. It is a new way of thinking and working to drive new age CX and a step change in operations through upfront process re-imagination and deployment of Cognizant digital solutions.

The Digital First approach aims at reimagining business processes using a Human centric approach with the end customer experience at the front and center of it. It is underpinned by intelligent automation which eliminates the need for human intervention where applicable. It leverages Smart Analytics to gleam out process insights that aid in better decision making and also helps infuse Artificial intelligence into operations. Finally, it measures success through a set New age metrics that are pivoted around customer experience and are managed by a digitally skilled workforce operating in an environment of Shared Culture.

Digital immersion for Leadership

Leadership training were organized in partnership with a leading Business management institute and other training partner to equip our leaders with the skills needed to initiate their digital journey and proactively engage with their clients.

Creating a Digital ready workforce

Systematic approach to build and retain future-ready talent, demonstrated through creation of digital roles and administration of select digital certification across all levels of organizational hierarchy.

Creation of new digital and data roles, Digital skills and talent to manage the new ways of working becomes imperative straddled on the model of perpetual learning. As a result, the Career path planning have been re-aligned to the new age skill and the learning module gamified for effective learning experience. Training programs were carved out to attract and build Domain specialists with relevant technology skills and innovation mindset

Progress to date

• 17,833 associates trained on Digital Foundation; ~20,000 more in progress
• ~ 719 projects across 850 associates run at various levels of certification
• > 300 talent identified for Building Roles of the Future
• 600+ Participated in the Tech-talk series on Automation, analytics and digital solution.

Took Digital First to our customers; Demonstrated Tangible and intangible Impact

The Customer journey maps have been the anchor of the solution builds. Focus on customer insights, and their key experience drivers have enabled the teams to build solutions beyond fixing just the process issues, instead reimagine the complete value chain

Positioned Digital First as being central to our Go to Market strategy

We have applied the Digital First approach to refresh our service offerings. As part of this we have worked with our Sales, Solutions and Practice teams to recast our offerings with the Digital First thinking. Additionally, we have identified and dedicated Offering Owners who own accountability of Digital Solution builds and drives synergizes with the markets for a go-to-market strategy.

In partnership with solutions and market times we have built differential solutions and launched them in the market for 7 of our offerings and in the process of building for 15 others.