Business Transformation & Operational Excellence Insights

2019 AWARD FINALIST SPOTLIGHT: Caesars Entertainment - Finalist in the Operational Excellence in Hospitality & Construction Category

Written by BTOES Insights Official | Mar 9, 2019 6:30:23 PM

 

Read this article about Caesars Entertainment, one of our finalists, in the category Best Achievement of Operational Excellence in Hospitality & Construction, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.

 

  

 

  • Over the past 3 years, Caesars OCI and EPMO delivered the following key objectives:

  • Cashflow and EBITDA:
    • bridged the YOY operations gap and helped the business deliver its plan over the last three years with 100-200 initiatives each year that contributed over $600M EBITDA between 2016 and 2018. That is close to 10% of the company’s EBITDA.




    • Relentlessly focusing on Continuous Improvement by enabling and leading initiatives that:
      • Improve service and efficiency to enhance the customer experience

      • Improve productivity through process re-engineering

      • Initiate, lead, and support projects that increased revenue YOY

    • Introduced Business Process Improvement, Project Management and Change Management to Caesars and showed the importance of those practices by successfully executing the company’s critical projects


  • Improved Employee Satisfaction: Reduced bureaucracy in the organization and continue to tackle this very important topic to reduce non-value added, challenge status quo, and improve processes while maintain proper governance

  • Increased Customer Satisfaction: Reduced guest claims and delivered record breaking Service Score and Net Promoter Score



About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™

 

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 
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