Digitalization represents one of the most critical means by which organizations can maximize their competitiveness in the market, but it is also one of the most difficult to effectively implement. While digitalization at its most basic definition simply reflects a shift from traditional, analog processes to digital solutions (e.g. physical filing cabinets to digital file storage systems, brick and mortal record stores vs. streaming music services), the continuing integration of products, services, and people in the always-connected “Internet of Everything” brings new challenges that require a new set of skills to address and leverage.
The discipline of Business Process Management (BPM) has arisen as a potential answer to the challenge of digitalization. The question then becomes whether or not organizations utilizing BPM practices have been able to find success in digitalization. BPM-D sought to answer this question through a comprehensive survey in partnership with Widener University and the Universidad de Chile to assess if there is any correlation between an organization’s process management maturity and ability to create value through digitalization. Key findings from the survey are presented along with a summary of best practices as evidenced by survey respondents.
The Gartner Group recently published a study suggesting that only 1% of businesses are adequately prepared to fully leverage the value of their own digitalization initiatives. Seeking to better understand the state of organizational readiness for digitalization initiatives and BPM maturity within those organizations, BPM-D conducted its own study in partnership with Universidad de Chile and Widener University. Over 200 organizations responded from around the world, including the Americas, Europe, Asia, and Africa. Likewise, these companies represent a broad spectrum ranging from small and medium businesses to large enterprise operations, spread across numerous industries.
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