What are High Reliability Organizations?
Courtesy of the University of Texas MD Anderson Cancer Center, 'Our Journey Toward a High Reliability Organization with the Patient Experience an Importance Focus' offers an insight into their journey and provides exceptional takeaways:
About the University of Texas MD Anderson Cancer Center
The University of Texas MD Anderson Cancer Center (MDACC) is one of the world’s most respected centers devoted exclusively to cancer patient care, research, education and prevention. In other words, it is both a degree-granting academic institution, and a cancer treatment and research center. Their mission is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public. It has had considerable benefits with operational excellence since they embarked on this journey several years ago, but how have they sustained this in the organization? Download this slide deck to see Valentine Boving discuss their journey toward a High Reliabilty Organization, which achieved significant benefits for their organization.
About the Author
During her 18 years in quality, Ms. Boving’s healthcare projects have received awards on the city, state and national levels. In May 2016 she was invited to Beijing, China to speak on Lean: Building a Quality Culture in Healthcare. In September 2016 and 2017 she was invited to speak to a visiting Chinese delegation of physicians on Total Lean Management at Baylor University College of Medicine in Houston, Texas.
These slides were first presented at the Business Transformation and Operational Excellence World Summit (BTOES). To learn more, please visit btoes.com.
Read more: What is the Role of Leadership in High Reliability Transformation?
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