How can you utilise Operational Excellence to encourage Innovation & Agility within your own organization?
Courtesy of Ebay, the Slide Deck Resource, 'Debunking Myths: How Operational Excellence Fosters Innovation and Agility' offers the following exceptional takeaways for innovation & agility professionals:
- Zac Jacobson, Senior Director, Global Business Excellence & Customer Insights, Ebay
Zac is Senior Director of Business Excellence and Customer Insights for eBay Marketplaces. In this capacity, he is responsible for the operating effectiveness of the Global Customer Experience organization which includes customer service, policy and risk management, billing and payments, and operations support service functions. His team’s mission is to create consistently excellent and efficient experiences that result in loyal customers.
About the Author
These slides were first presented at the Business Transformation and Operational Excellence World Summit (BTOES17). To learn more, please visit btoes.com.