Organizational Development has come a long way from languishing in the shadows of HR to being widely recognized as the primary driver of core organizational competencies through targeted interventions. It traverses the delicate path of progressive transition to a better state by employing the services of Change Management that embodies the systematic approach to managing risk in reaching desired goals and objectives. However, too many of such promising initiatives fail due to lack of foresight in instilling and institutionalizing certain principles that are critical for ensuring a high probability of success. But what are these key factors?
Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation projects is the evolution of the Customer Experience, from a traditional linear process (with few touch points) to a continuous, circular process (with constant touch points).
About the Author
Murad has around 20 years of multi-disciplinary experience and successfully guided, trained and enabled organizations from services and manufacturing sectors in gaining competitive strategic and operational advantages through ingrained core values, cohesive corporate culture, fervent embrace of diversity and inclusion practices, responsive organizational design and structures, incisive organizational development interventions, engaged talent management initiatives, robust management systems, astute use of technology and an unrelenting focus on enhancing the delight factor for internal/external customers.
His LinkedIn profile can be viewed at: https://www.linkedin.com/in/muradsalmanmirza