Courtesy of Ames Watson, Randy Bradley wrote a synopsis of his speaking session discussing 'Achievement of Enterprise Business Agility Transformation – People, Process and Technology (Cloud)'. Click here to download the full presentation.
For the last 15 years, productivity growth has stagnated in the United States and Europe. Meanwhile organizations have continued to purchase business software with the promise that these solutions will drive better productivity. So what is going on?
Jon Gilman has spent his entire career implementing business software and has found that it comes down to 2 key problems:
- Poor User Experience - business software is difficult to use and slows down workforces.
- Siloed Systems - organizations continue to buy dozens of software platforms that don't talk to each other, causing process breakdowns.
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So what can you do about it? Your business processes can be optimized without throwing away the software investments you've already made. Robotic process automation (RPA) is a way for software to mimic human actions and reduce repetitive, low value tasks in your business processes. It involves bots, or scripts, that automate many common tasks such as printing a customer invoice or applying cash to open receivables.
Seventy Seven Energy used RPA to reduce customer order entry from 40 minutes to less than 4 minutes. Rush Enterprises used RPA to reduce purchase order entry from 9 minutes to 3 minutes while completely automating Accounts Payable reconciliation. BCBS of Minnesota used RPA in their call center to reduce call handling times from 10 minutes to 2 minutes.
RPA can clearly have a huge impact on your business, but you need to avoid the common pitfalls of process automation:
- Don't oversell RPA's capabilities to senior management
- Fix poorly defined business processes before attempting to automate them.
- Don't use a single RPA platform.
About the Author
Randy Bradley,
Vice Chairman, Trust Exchange; Former CEO - Head of Digital CoE, Broadridge Financial
Ames Watson
Former Head of Digital CoE at Broadridge Financial and eBay Enterprise Global Program Management Office Randy Bradley, joined Broadridge Financial in 2015 to lead its digital transformation by defining a multi-year roadmap, implementing new practices and championing Scaled Agile Framework (SAFe) practices and cultural change management program. Randy helped lead the development of Broadridge's new Platform-as-a-Service (PaaS) capabilities, helped design Product-Management-led practices, and accelerated its cloud adoption with AWS.
Randy is a pro-active and results-oriented executive with proven record of success leading large complex global businesses in the design and execution of enterprise Digital and Business Agility transformations leveraging cloud based strategies. Proven ability to inspire and lead global teams to deliver on enterprise change management initiatives across Financial Services, eCommerce, Media, industry verticals.
BTOES.com
The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.
The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
Quick Links
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including
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All-day Refreshment & Themed Breaks
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1¼ Hour Hot Breakfast Networking Sessions
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1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables
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1½ Hour Roundtable Sessions by Topic & Industry Sector.
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Keynote & Themes Panel Sessions
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Hosted Welcome Receptions from 5.30pm
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Expanded more lavish Awards Program
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Newly launched Night Summit for attendees to meet after dinner
For more information or to discuss the summit in more detail please schedule a call below,