Read this article about Verizon, one of our finalists, in the category Best Achievement in Technology Enabled Process Automation (Robotic Process Automation, Machine Learning, Cognitive Learning, Blockchain etc) , selected by the independent judging panel, for the 2020 Business Transformation & Operational Excellence Industry Awards program.
The Digital Network Assistant project, “DNA,” is the culmination of a number of Verizon Network and Technology group initiatives to leverage conversational agents, AI, machine learning, and robotic process automation (RPA) to increase the efficiency of our workforce. DNA is an AI powered network assistant that delivers business productivity by ameliorating systemic issues found in all complex network information ecosystems—data redundancy and discrepancy between systems, laborious manual processes, and requirements for highly specialized system-specific knowledge among the workforce.
We focused on three critical areas:
1) improved self-service capability,
2) simplified information search, and
3) troubleshooting.
Adoption is monitored on an ongoing basis, and the DNA team actively promotes adoption within the network groups via a variety of channels. In addition, the team implemented a real-time operational dashboard to monitor the project on an ongoing basis. The dashboard provides readouts of most- and least-used skills, active users, and highest value skills implemented in the system.
DNA translates automation and self-service capabilities directly to increased productivity for Network and Technology end users. The business impact of the tool improved user experience and process performance across four functional areas: Network Planning, Network Engineering, Service Delivery, and Service Assurance. Each “skill” that the bot offers is assigned a value expressed in time savings, and based on our analytics, we are able to quantify the impact. These efficiencies mean that our workforce is able to accomplish more work in less time, reducing the time required to provision services to our customers.
Business Transformation & Operational Excellence Industry Awards 2020
About the Awards
The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.
The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.
The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.
The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2020 in the beautiful Venetian Ballroom on March 25, 2020 at the Loews Portofino Bay Hotel at Universal Orlando™️. Click to access the agenda, view the current speakers, and watch the highlights video from last year.
BTOES.com
The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.
The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
Quick Links
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including
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All-day Refreshment & Themed Breaks
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1¼ Hour Hot Breakfast Networking Sessions
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1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables
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1½ Hour Roundtable Sessions by Topic & Industry Sector.
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Keynote & Themes Panel Sessions
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Hosted Welcome Receptions from 5.30pm
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Expanded more lavish Awards Program
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Newly launched Night Summit for attendees to meet after dinner
For more information or to discuss the summit in more detail please schedule a call below,