Read this article about Enzen, Best Achievement in Operational Excellence to deliver Business Transformation, selected by the independent judging panel, for the 2020 Business Transformation & Operational Excellence Industry Awards program.
Enzen and the UK Power Networks Business Transformation Programme
Enhancing the performance of a UK electricity network through a five-year transformation programme
The challenge
UK Power Networks is the UK’s largest electricity distribution business, supplying power to more than 18 million customers across London and the east and south east of England.
In April 2013, UK Power Networks embarked on a five-year journey to transform its entire business, focusing on improving data quality and governance, enhancing operational performance, reducing costs and delivering superior asset planning.
Enzen was chosen as UK Power Networks’ partner for the Business Transformation Programme (BTP). Their objectives were to achieve the highest regulatory standards, optimise business processes, achieve better customer service and deliver operational excellence for UK Power Networks by 2019. This would ultimately provide power consumers in the UK Power Networks region a better value, more reliable and higher quality service.
The solution
The BTP was a hugely ambitious transformation programme. In total, it meant transforming eight end-to-end processes and defining a common way to programme, deliver and close work across all of them, engaging more than 6,000 people across more than 40 locations, delivering more than 150,000 hours of training, rolling out 3,500 mobile devices, optimising more than 180 legacy systems to more than 50 inter-connected systems and migrating more than 300 million asset records into SAP.
To deliver the programme, Enzen applied its Zen Business Transformation Framework, a holistic, customised solution specifically designed to achieve positive, sustainable change for large utility organisations.
The holistic solution works across five different layers of an organisation: ie. the business process layer, the organisation layer, the people and culture layer, the data layer and the technology layer.
Across these layers, the framework applies specific solutions to achieve the target business outcomes, while recognising the interconnectedness of each solution across the layers. At the same time, the unique challenges of the UK Power Networks environment were accounted for in the solution.
Outcomes
UK Power Networks and Enzen achieved the following outcomes during the course of the BTP:
- Indirect costs reduced by 20%
- Operational costs reduced by 5%
- Maintenance costs reduced by 20%
- Business support process cycle times reduced by 40%
Since 2013, the business performance of UK Power Networks has increased across multiple areas, delivering tangible benefits to its customers, employees and shareholders. Analysis showed that during the course of the BTP, UK Power Networks achieved:
- the lowest number of lost time incidents per 100 employees than any other Distribution Network Operator
- the lowest average domestic distribution costs
- decreasing number of customer interruptions and customer minutes lost
- increasing service quality score as measured by Ofgem.
Business Transformation & Operational Excellence Industry Awards 2020
About the Awards
The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.
The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.
The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.
The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2020 in the beautiful Venetian Ballroom on March 25, 2020 at the Loews Portofino Bay Hotel at Universal Orlando™️. Click to access the agenda, view the current speakers, and watch the highlights video from last year.
BTOES.com
The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.
The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
Quick Links
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including
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All-day Refreshment & Themed Breaks
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1¼ Hour Hot Breakfast Networking Sessions
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1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables
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1½ Hour Roundtable Sessions by Topic & Industry Sector.
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Keynote & Themes Panel Sessions
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Hosted Welcome Receptions from 5.30pm
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Expanded more lavish Awards Program
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Newly launched Night Summit for attendees to meet after dinner
For more information or to discuss the summit in more detail please schedule a call below,