Transformation is the current name being given to business process improvement efforts.

As the term has become popular, authors have described many different kinds of transformation efforts. Recently, there has been a considerable emphasis placed on IT-facilitated transformations.

Digital transformation refers to a whole collection of changes in society and technologies that organizations must adopt if they want to prosper in coming decades. Key among the changes requiring a response are those in customer expectations and information that can be gained by applying analytics to large data stores.

Cognitive transformation refers to the use of Artificial Intelligence (AI) technologies to make applications more flexible. Specifically, a cognitive transformation will improve an organization’s processes by adding natural language interfaces, sophisticated decision support capabilities, and by using robotic devices that incorporate both intelligence and natural language interfaces.

These two types of transformation represent examples of an ongoing sequence of IT change that organizations face.

This paper will consider various applications of digital and cognitive technologies and how they change processes. We’ll look, in particular, at opportunities in the Insurance Industry. We’ll also consider, briefly, what organizations will need to do to respond to the opportunities that digital and cognitive transformation raise.

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Signavio helps you transform your business through optimized processes & decisions. First, you can get a clear picture of your organization's operations using the Signavio Process Editor, our best-in-class process modeling solution. Once processes are modeled, it's easy to identify and transform or eliminate inefficiencies that are slowing your enterprise down or leading to inconsistent behavior. Our new Process Intelligence solution then adds in big data analytics, giving you insight into how vital processes are actually performing. The collaborative, intuitive nature of all Signavio software enables you to leverage the expertise of all stakeholders to foster a true process culture. 

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