About the Presentation
Presented by Christopher Govero, Executive Director of Performance Improvement & Outpatient Services, Hospital Sisters Health System
Christopher Govero has over 15 years of Lean/Six Sigma process improvement experience in a wide range of industries, including Healthcare, Manufacturing Government, Department of Defense, Education and other service industries. He has also spent time consulting both domestically and abroad.
Key learning takeaways from this session include:
- What should your training program look like?
- Involving leadership and front line staff on business improvement and the importance of metrics
- Engaging your employees: remove the fear factor and create a culture of transparency
- Understanding your employees purpose and processes to show to the executive leadership team on their impact
About the Speaker
Chris holds a Bachelor of Science degree from Missouri Southern State University and a Master of Business Administration from Webster University, St. Louis, Missouri. In addition, he also holds an ASQ Lean Six Sigma Black Belt certification.
Chris currently works as the Executive Director of Performance Improvement and Outpatient Services at HSHS St. Elizabeth’s in Belleville, IL. His key responsibilities include leading hospital wide Lean Six Sigma efforts as well as operations in Outpatient and Revenue Cycle departments.
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