Business Transformation & Operational Excellence Insights

INSIGHTS ARTICLE: Enterprise RPA - Achieve Process Excellence by implementing Intelligent Automation

steve.bolton@enterpriserpa.co.uk (Steve Bolton) — Tue, 14 Nov 2023 19:36:38 GMT

Unleashing the Power of Industry Thought Leaders

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 12:39:21 GMT

Discover the immense value of industry thought leaders and how they can propel your business forward.

Insights from Industry Thought Leaders on Marriage Reconciliation

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 12:21:41 GMT

Discover valuable insights and advice from industry thought leaders on the topic of marriage reconciliation.

Unlocking Operational Excellence: Strategies for Success

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 11:59:03 GMT

Discover the key strategies for unlocking operational excellence and achieving business success. This blog post explores various approaches and best practices to optimize your operations and drive growth.

Operational Excellence: Driving Success in Business

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 11:45:38 GMT

Discover how operational excellence can drive success in your business and learn about the signs that indicate a successful program.

Achieving Operational Excellence: The Key to Success

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 11:31:21 GMT

Discover how achieving operational excellence can unlock the path to success for your business.

Design for Operational Excellence: A Breakthrough Strategy for Business Growth

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 11:09:28 GMT

Unlock the potential of operational excellence to drive business growth and success with this comprehensive guide.

Unlocking Operational Excellence: A Guide to Success

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 10:36:10 GMT

Discover the essential elements of operational excellence and how it can drive success for your organization.

The Importance of Operational Excellence in Business

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 10:13:49 GMT

Discover the significance of operational excellence in business and how it can drive success.

Learn from Industry Experts: Unlocking Success

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 10:03:25 GMT

Unlock the secrets to success by learning from industry experts. Join us as we explore valuable insights and practical tips that can help you achieve your goals.

Unveiling the Secrets of Industry Thought Leaders

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 09:50:35 GMT

Unlock the hidden strategies and tactics used by industry thought leaders to gain a competitive edge and establish themselves as influential figures.

Industry Thought Leaders: Unlocking Operational Excellence

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 09:26:53 GMT

Discover the keys to unlocking operational excellence from industry thought leaders and gain valuable insights for your organization.

Insights from Leading Thought Leaders in Business

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 08:05:05 GMT

Explore the valuable insights shared by top thought leaders in the business world and gain a competitive edge in your industry.

Achieving Operational Excellence: Strategies for Success

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 07:50:20 GMT

Discover the essential strategies and approaches to achieve operational excellence and enhance your organization's efficiency and success.

Thought Leaders: Unveiling the Secrets to Success

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 03 Nov 2023 07:37:14 GMT

Discover the strategies and insights of thought leaders that can help you achieve success in your own life.

INSIGHTS ARTICLE: Topolytics - The importance of waste in ESG reporting

michael.groves@topolytics.com (Michael Groves) — Thu, 26 Oct 2023 11:30:00 GMT

Insights From BTOES: Achieving Effective Operational Excellence in a Major Enterprise

charlotte.kelly@proqis.com (BTOES Insights Official) — Sat, 21 Oct 2023 11:30:00 GMT

Top 10 Books on Operational Excellence.

charlotte.kelly@proqis.com (BTOES Insights Official) — Sun, 08 Oct 2023 12:00:00 GMT

Top 10 Books on Operational Excellence

charlotte.kelly@proqis.com (BTOES Insights Official) — Thu, 05 Oct 2023 12:08:25 GMT

Insights From BTOES: Achieving Effective Operational Excellence in a Major Enterprise

charlotte.kelly@proqis.com (BTOES Insights Official) — Fri, 29 Sep 2023 15:17:00 GMT

Insights From BTOES: Achieving Effective Operational Excellence in a Major Enterprise

charlotte.kelly@proqis.com (BTOES Insights Official) — Wed, 27 Sep 2023 11:18:22 GMT

INSIGHTS ARTICLE: Dataqapps - Using Operational Excellence for Innovation Execution.

sah.rose@gmail.com (Sadeesh Narendran) — Sun, 06 Aug 2023 11:30:00 GMT

INSIGHTS ARTICLE: Acrolinx - Content governance: The path to content operational excellence

charlotte.baxter-read@acrolinx.com (Charlotte Baxter-Read) — Mon, 31 Jul 2023 11:30:00 GMT

INSIGHTS ARTICLE: Enterprise RPA - Achieve Process Excellence by implementing Intelligent Automation.

steve.bolton@enterpriserpa.co.uk (Steve Bolton) — Mon, 24 Jul 2023 11:30:00 GMT

INSIGHTS ARTICLE: MYRA School of Business - Operational excellence – a multi-perspective aspect.

jagadeesh.r@myra.ac.in (Jagadeesh Rajashekharaiah) — Sun, 23 Jul 2023 11:30:00 GMT

INSIGHTS ARTICLE: Topolytics - The importance of waste in ESG reporting.

michael.groves@topolytics.com (Michael Groves) — Sat, 22 Jul 2023 11:30:00 GMT

INSIGHTS ARTICLE: Competitive Capabilities International - Inspire a continuous improvement culture to catalyze operational excellence and digital transformation.

ekoch@ccint.net (Ed Koch) — Fri, 21 Jul 2023 11:30:00 GMT

INSIGHTS ARTICLE: Competitive Capabilities International - Inspire a continuous improvement culture to catalyze operational excellence and digital transformation.

ekoch@ccint.net (Ed Koch) — Thu, 20 Jul 2023 11:30:00 GMT

INSIGHTS ARTICLE: Enterprise RPA - Achieve Process Excellence by implementing Intelligent Automation

steve.bolton@enterpriserpa.co.uk (Steve Bolton) — Tue, 18 Jul 2023 11:30:00 GMT

INSIGHTS ARTICLE: HYPR - 15 Years – And It All Comes Back to Passwords.

michael.rothschild@hypr.com (Michael Rothschild) — Sat, 15 Jul 2023 11:30:00 GMT

INSIGHTS ARTICLE: Presence Management Consulting - The 4 P's Driving Operational Excellence and Strategy Execution: People, Process, Performance and Profits.

barbara@presencemgmt.com (Barbara Scott) — Thu, 13 Jul 2023 11:30:00 GMT

INSIGHTS ARTICLE: Acrolinx - Content governance: The path to content operational excellence

charlotte.baxter-read@acrolinx.com (Charlotte Baxter-Read) — Tue, 11 Jul 2023 11:56:47 GMT

INSIGHTS ARTICLE: The 3 self-care practices to optimize your leadership mindset and emotional well-being by mastering your intuition.

sasha@sashalipskaia.com (Sasha Lipskaia) — Wed, 28 Jun 2023 11:30:00 GMT

INSIGHTS ARTICLE: Topolytics - The importance of waste in ESG reporting.

michael.groves@topolytics.com (Michael Groves) — Wed, 22 Mar 2023 23:30:00 GMT

INSIGHTS ARTICLE: Enterprise RPA - Achieve Process Excellence by implementing Intelligent Automation.

steve.bolton@enterpriserpa.co.uk (Steve Bolton) — Tue, 21 Mar 2023 11:30:00 GMT

INSIGHTS ARTICLE: MYRA School of Business - Operational excellence – a multi-perspective aspect.

jagadeesh.r@myra.ac.in (Jagadeesh Rajashekharaiah) — Mon, 20 Mar 2023 15:58:27 GMT

Vijay Bajaj, Founder & CEO, BTOES. Opening Keynote on Critical Challenges within Operational Excellence.

vb@proqis.com (Vijay Bajaj) — Sat, 21 Jan 2023 05:00:00 GMT

BTOES 2019 is a conference that represents the shifting landscape of Operational Excellence & End-to-End Business Transformation. A landscape incorporating the numerous transformation drivers such as a focus on customer delight, a more competitive environment, and the impact of advanced technologies along the whole value chain.

But let's not forget one thing, in our Operational Excellence world, regardless of digitalization and advanced technologies, it is not the machines doing the work, nor the processes doing the work, but the people doing the work.

It is we who make the different processes and parts work well together.

Recently we produced a research report and I want to share some of the results with you.

The key challenge facing Operational Excellence programs remains squarely around changing and improving the company culture, with 53.1% citing it as their top critical challenge.

This makes sense as cultural transformation, changing mindsets and behaviours, is the hardest thing to do, and consequently it is the greatest progress limiter.

As executives it is our biggest challenge, it is where we need to focus our time, but yet we don’t, we focus on processes and tools because it’s more predictable, functional and controllable.

Instead, we need to double our efforts and invest and focus energy on our people, as only they can tell us where to fix, simplify, and streamline the processes.

This is the key to making deep-rooted process changes required to take advantage of digitization, automation and advanced technologies. Results are the output of a company, and culture is the major input and the key driver to an enterprise-wide Operational Excellence deployment program

But as we all know, it all starts with good leadership. 23.2% of respondents cited leadership buy-in and understanding as their top critical challenge. The absence of leadership buy-in is considered a major cause for failure in operational excellence programs. Having a strong Global Leader at the corporate-level who is banging the drum for the VP and Directors in the business and functional units is critical to ensuring the resources are in place to execute sustainable Operational Excellence projects

Everyone here who has faced this knows that without buy-in there will be no role models, little budget or resources and no commitment to a long-term program.

Operational excellence needs to be viewed as a critical strategic weapon by the executive leadership teams. It needs this level of buy-in and understanding for any organization to truly strive for and deliver end-to-end business transformation and sustainable adoption in normal business activities.

Driving an end-to-end Business Transformation program came in 3rd as the biggest challenge for 30.7% of respondents, which if you take a moment to think about it makes complete sense. If process re-engineering is not end-to-end, it will always be sub-optimal. Disparate continuous improvement efforts do not provide meaningful impact. The key is to bring together all relevant functions across the organization and maximise collaboration, and design systems to achieve flow between the relevant departments across the functional value stream.

The 4th biggest challenge for respondents was the willingness to embrace new technologies, a challenge for 28.5% of respondents.

I know what I am going to say now may be unpopular, but part of the solution is for organizations to evaluate current employees for digital knowledge and a more flexible, rapid decision-making, agile mindset. Operational Excellence project professionals need to be ready, and happy to embrace new advanced digital technologies and work with or are themselves software designers, agile scrum masters, robotic process automation specialists, or machine-learning engineers.

But what is this all for.

Ladies and gentlemen, we are in the age of Customer Delight.

Businesses need to ensure all their policies and procedures are focused on a seamless customer experience, reviewing their whole organization including their traditional sales and marketing departments to ensure they are re-engineered to focus on delight.

Before your product had to be 10 times better than the competition, now it is your customer experience that has to be 10 times lighter than the competition.

As one respondent put it “Thanks to companies such as Amazon and Apple, customers now expect every organization to deliver products and services as swiftly, with the same seamless user experience”

Operational excellence professionals need to focus on redesigning a low-friction customer experience, where there are minimal handoffs between people and departments. Customer delight, fuels word of mouth, in particular with the amplification of social media, today it is where the biggest ROI will be generated.

INSIGHTS ARTICLE: Topolytics - The importance of waste in ESG reporting.

michael.groves@topolytics.com (Michael Groves) — Sun, 15 Jan 2023 12:30:00 GMT

INSIGHTS ARTICLE: Competitive Capabilities International - Inspire a continuous improvement culture to catalyze operational excellence and digital transformation.

ekoch@ccint.net (Ed Koch) — Sat, 14 Jan 2023 12:30:00 GMT

INSIGHTS ARTICLE: Enterprise RPA - Achieve Process Excellence by implementing Intelligent Automation.

steve.bolton@enterpriserpa.co.uk (Steve Bolton) — Thu, 12 Jan 2023 12:30:00 GMT

INSIGHTS ARTICLE: HYPR - 15 Years – And It All Comes Back to Passwords

michael.rothschild@hypr.com (Michael Rothschild) — Fri, 06 Jan 2023 12:30:00 GMT

INSIGHTS ARTICLE: Presence Management Consulting - The 4 P's Driving Operational Excellence and Strategy Execution: People, Process, Performance and Profits

barbara@presencemgmt.com (Barbara Scott) — Wed, 04 Jan 2023 12:30:00 GMT

INSIGHTS ARTICLE: Acrolinx - Content governance: The path to content operational excellence.

charlotte.baxter-read@acrolinx.com (Charlotte Baxter-Read) — Mon, 02 Jan 2023 12:30:00 GMT

INSIGHTS ARTICLE: MYRA School of Business - Operational excellence – a multi-perspective aspect.

jagadeesh.r@myra.ac.in (Jagadeesh Rajashekharaiah) — Sat, 31 Dec 2022 12:30:00 GMT

INSIGHTS ARTICLE: Enterprise RPA - Achieve Process Excellence by implementing Intelligent Automation

steve.bolton@enterpriserpa.co.uk (Steve Bolton) — Tue, 29 Nov 2022 12:30:00 GMT

INSIGHTS ARTICLE: Competitive Capabilities International - Inspire a continuous improvement culture to catalyze operational excellence and digital transformation

ekoch@ccint.net (Ed Koch) — Sun, 27 Nov 2022 12:30:00 GMT

INSIGHTS ARTICLE: Topolytics - The importance of waste in ESG reporting

michael.groves@topolytics.com (Michael Groves) — Fri, 25 Nov 2022 12:30:00 GMT

INSIGHTS ARTICLE: MYRA School of Business - Operational excellence – a multi-perspective aspect

jagadeesh.r@myra.ac.in (Jagadeesh Rajashekharaiah) — Tue, 22 Nov 2022 12:30:00 GMT

INSIGHTS ARTICLE: Acrolinx - Content governance: The path to content operational excellence

charlotte.baxter-read@acrolinx.com (Charlotte Baxter-Read) — Mon, 21 Nov 2022 13:11:18 GMT

INSIGHTS ARTICLE: Presence Management Consulting - The 4 P's Driving Operational Excellence and Strategy Execution: People, Process, Performance and Profits

barbara@presencemgmt.com (Barbara Scott) — Sat, 22 Oct 2022 11:30:00 GMT