--- title: The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19 description: "Read 'The greatest development for Operational Excellence in the past 5 years' an extract of 'The Global State of Operational Excellence: Critical Challenges & Future Trends' of the Research Report 2018/19 by Vijay Bajaj. 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Research Report 2018/19](https://insights.btoes.com/research-report-2018/19-the-greatest-development-for-operational-excellence-in-the-past-5-years-0)   [Exclusive](https://insights.btoes.com/topic/exclusive) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Business Excellence](https://insights.btoes.com/topic/business-excellence) [Lean](https://insights.btoes.com/topic/lean) [Report](https://insights.btoes.com/topic/report) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [BTOES18](https://insights.btoes.com/topic/btoes18) # ![The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Vijay%20Bajaj%20Keynote%20Email%20Graphic%20.png?width=731&name=Vijay%20Bajaj%20Keynote%20Email%20Graphic%20.png)   **What do you believe to be the greatest development for Operational Excellence in the past 5 years? Featured Responses** *"Becoming a mandatory way to look at business if you want to improve your results."* SVP BIGS Food Services *"Enterprise wide recognition that in a currently unpredictable healthcare environment, OPEX is the way to survive future market fluctuations."* Medical Office Chief Health Care: Pharmacy and Other Services *"The realisation that leveraging employee skills and talent is at the heart of any OPEX effort."* Group Manufacturing Excellence Director Chemicals *"The integration of digitalized and realtime information for speed of decision making and changes."* Owner and Co-Founder Hotels, Casinos, Resorts *"Increasing demand from customers has encouraged organizations to adopt operational excellence methodology."* business improvement manager Airlines ![The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/greatest%20development.png?width=668&name=greatest%20development.png)[Back to top](https://insights.btoes.com/research-report-2018/19-the-greatest-development-for-operational-excellence-in-the-past-5-years-0#BTT) Operational Excellence has come a long way in the last 5 years, with some of the greatest developments being using Lean & Six Sigma to focus on fewer more impactful projects with strong strategic alignment and top-line growth impact. The drive towards Robotic Process Automation (RPA), with digital enablers integrating new advanced technologies has been the biggest change. There has also been a stronger focus on culture, change management and leadership buy-in to achieve. End-to-End Operational Excellence, end-to-end business transformation, innovation execution and ultimately customer delight. It has also been embraced and adopted by more and more non-manufacturing industries such as insurance, healthcare, legal and office environments. Below is a selection of the responses from the above open ended question. Responses have been selected to ensure they each add new impactful context to the question. *"A focus on Lean methodologies and a drive towards RPA."* LCI Director Toys, Sporting Goods *"A shift to recognise the importance of leadership in making things happen - rather than simply tools and techniques."* Managing Director Education *"Acceptance of the philosophy and the fact that change management is required at very short intervals of time."* Sr Project Manager Electronics, Electrical Equipment *"Actually, none. The operational excellence field has been quite boring and stale these past years. Everybody is making money, so when the economy and profits are good, nobody pays attention to improving. Takes a crisis to motivate."* President Health Care: Medical Facilities *"Adoption outside of manufacturing - investment in OPEX by insurance and health care industries."* Founder & Lead Consultant Education *"AI driven responses and iteration for improvement."* Founder/CEO Advertising, Marketing *"Alignment of lean thinking and focus on business deliverables augmented by software."* Director process transformation and optimization Financial Data Services *"Automation and adoption to Agile."* Associate Director Information Technology Services [![The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/CTA%20SURVEY%20long%202.png?width=600&name=CTA%20SURVEY%20long%202.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) [Back to top](https://insights.btoes.com/research-report-2018/19-the-greatest-development-for-operational-excellence-in-the-past-5-years-0#BTT) *"Becoming a mandatory way to look at business if you want to improve your results."* SVP BIGS Food Services *"Broader business adoption / awareness."* Senior Director, Corporate Communications Information Technology Services *"Broader understanding of the need, versus global competitors."* Director Chemicals *"Change of company culture from hierarchical to network organisation."* Regional Operations Director Financial Data Services *"Cloud collaboration and innovation tools improving feedback cycles, everything is more agile and more immediate now."* CEO Diversified Outsourcing Services *"Collaboration systems that allow for access and transparency to all stakeholders."* Advisor Financial Data Services *"Company wide standards and ways of working that are enforced and followed."* Process Line Manager - Mineral Processing Mining, Crude-Oil Production *"Consciousness by most of the employees in all sectors that operational excellence is not just for fun."* CEO Computer Software *"Create the right environment to engage front line staff in identifying solutions to operational challenges and deploying consistently through a commitment to continuous improvement."* Head of Supply Chain Operations  Education *"Creating value with minimal resources."* Chief Operating Officer Information Technology Services *"Customer experience focused on productivity."* Director Business Process: Marketing Internet Services and Retailing *"Daily idea huddles for all ops staff."* SVP Health Care: Medical Facilities *"Data analytics combined with the lean methodology."* Quality Manager Aerospace and Defense *"Data analytics, process Improvements and simplification."* Regional Q&C - Americas  Miscellaneous *"Deployment of AI into operational units."* Planning Manager Metals *"Development of change management and sustainability practices."* Director of Operational Excellence  Health Care: Medical Facilities *"Difficult to say."* Deputy Capability Leader Aerospace and Defense *"Digital transformation (control, data analysis, communication and automation). "* Operations Excellence Manager  Miscellaneous [Back to top](https://insights.btoes.com/research-report-2018/19-the-greatest-development-for-operational-excellence-in-the-past-5-years-0#BTT) *"Digitalisation of operation processes."* Risk Management Officer Securities *"Digitalization opportunities; e.g. Big data."* Vynova Excellence Deployment Leader Chemicals *"Enterprise Is solution to support the improvement efforts. It will reduce the effort spent on tracking KPI's and reporting data and allow to focus more on utilizing the tools and driving performance."* VP OpEx Food & Beverage Consumer Products *"Enterprise wide recognition that in a currently unpredictable healthcare environment, OPEX is the way to survive future market fluctuations. "* Medical Office Chief Health Care: Pharmacy and Other Services *"Flexibility in the methodology to meet new/emerging needs."* Black Belt Insurance: Property and Casualty (Mutual) [![The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/CTA%20SURVEY%20long%202.png?width=600&name=CTA%20SURVEY%20long%202.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) *"Focus on behaviours and embedding change; RPA."* Head of Business Assurance & Improvement Aerospace and Defense *"Focus on people development and engagement."* Managing Director Electronics, Electrical Equipment *"Focusing on delivering business results vs LSS tools."* Director Process reengineering and optimization Financial Data Services *"Getting organizations to think more holistically...beyond "Lean six sigma"."* Vice President Operational Excellence  Medical Devices *"Hands on training classes direct to individuals for continuous refresher on steps, process, and methods."* Sr. Technical Specialist, Municipal Market Development Industrial Machinery *"How it encompasses all aspects of operations - people, processes and tool."* AVP Financial Data Services *"Have not been paying that much attention to OE development."* VP/Gen.Mgr. Aerospace and Defense *"I really do not know."* QI Manager Health Care: Insurance and Managed Care *"If all employees from bottom to top will understand 100% the target and reason of excellence, and will support it 100%."* APU manager Automotive Retailing, Services *"Improved processes and cut cost in the Back office by 30%."* Head of Performance Improvement Back Office Commercial Banks *"Incorporating the internal customer into the picture and not just the external customer. There has been more realization that operational excellence deals with both. "* Continuous Improvement Lead  Aerospace and Defense *"Increased understanding of leadership at most companies that investing in a coherent OPEX program will provide a solid ROI."* sr Director, Change Leadership Insurance: Property and Casualty (Stock) *"Increasing demand from customers has encouraged organizations to adopt operational excellence methodology."* business improvement manager Airlines *"Integration of AI/ continued predictive analytics/Data science."* Director, Performance Improvement  Health Care: Medical Facilities [Back to top](https://insights.btoes.com/research-report-2018/19-the-greatest-development-for-operational-excellence-in-the-past-5-years-0#BTT) *"Integration with Design thinking/ human centred design and automation."* OE lead Diversified Financials *"It has become more about leadership driven processes rather than CI/Quality specialist."* CI Manager Food & Beverage Consumer Products *"It will create a seamless flow of activities in the shop floor. Lot of bottle necks /obstacles will reduce employees can take ownership and stop blame games Improve quality, no rejects customer satisfaction More revenue will come in."* Head OpEx Publishing, Printing *"Leadership support for OPEX programs."* Director, Operational Excellence Metals *"LEAN and AGILE more than six sigma."* Associate Insurance: Life, Health (Mutual) [![The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/CTA%20SURVEY%20long%202.png?width=600&name=CTA%20SURVEY%20long%202.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) *"Machine learning and automation."* Sr Manager, Strategic Programs Office Pharmaceuticals *"Machine learning, advanced controls, tactical planning."* CEO Chemicals *"Maturity model based improvements / one operating system."* Enterprise Principal Leader - Mgf. Excellence Transformation Industrial Machinery *"More agile techniques for improving outcomes and less structured than six sigma or TWM."* Lean Innovation Champion Construction and Farm Machinery *"More focus on customer."* Sr Quality/M&P/Process Manager Telecommunications *"More organization trying to implement operational excellence in their organization to improve their revenues."* Lead Management Engineer Health Care: Medical Facilities *"Move away from tool specific approaches like Lean, six sigma."* SVP, Operational Excellence Information Technology Services *"OPEX in people, not that much on process."* Strategic Management Director Education *"Personal responsibility Drama reduction collaborative listening."* Business Recycling Coordinator  Waste Management *"Process performance, process outcomes and value generated through company knowledge, organizational structure, technologies, process execution and people in the organization."* Chief Engineer Engineering, Construction *"Publicity without the hype that accompanied Reengineering."* CEO/President Information Technology Services *"Reducing New product Launches from 80 days down to 27 hrs."* Site Director Operational Excellence  Pharmaceuticals *"Shift from focus on tools to focus on culture."* Senior Lean Operations Manager Medical Devices *"Spread across business sectors to a tipping point along the diffusion curve of innovation."* CEO Health Care: Medical Facilities [![The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/CTA%20SURVEY%20long%202.png?width=600&name=CTA%20SURVEY%20long%202.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) [Back to top](https://insights.btoes.com/research-report-2018/19-the-greatest-development-for-operational-excellence-in-the-past-5-years-0#BTT) "Standardization at the enterprise level." OpEx Regional Director Aerospace and Defense *"Strategy execution over strategy planning."* Manufacturing engineer Industrial Machinery *"Structured process Design and Reengineering, leveraging concepts of Lean and six sigma."* Assistant Vice President - Operational Excellence Diversified Outsourcing Services *"Structured, very solid and proven tools that provide a systematic framework for business process improvements leveraging knowledge acquired in manufacturing."* Business Integration - Associate Services Food & Beverage Consumer Products *"Taking a holistic business approach that focuses on all the different business unit interactions, and not just focusing on one area of the business."* President Miscellaneous *"That at least some people are starting to recognize it's all about people."* Director of Continuous Improvement  Financial Data Services *"The cloud has forced an "on Demand" mentality and I believe that is driving a lot of this."* Dir. of Business Transformation  Wholesalers: Electronics and Office Equipment *"The demonstration that agile based simultaneous process and technology changeout accelerates the delivery of both by up to 45%."* Chief Transformation Officer Miscellaneous *"The development of robotic process automation (RPA) which frees business operations from It timeframes and limitations."* chief evangelist Computer Software *"The fact that it is essential to "be in business" and to "work continuously on improving the business"."* CEO & Founder Health Care: Medical Facilities "The integration of digitalized and real time information for speed of decision making and changes." Owner and Co-Founder Hotels, Casinos, Resorts *"The realisation that leveraging employee skills and talent is at the heart of any OPEX effort."* Group Manufacturing Excellence Director  Chemicals *"The recognition that successful transformation requires successful leadership behavior change."* Owner/Senior Transformation Expert  Miscellaneous *"The slow recognition of the value of strong PMO."* PGM Pharmaceuticals *"The way KPIs are identified and discussed with senior leadership."* Senior Director, Strategy & Innovation  Financial Data Services *"The wider focus of deployment. Moving past purely operational processes to view the whole organisation."* Principal Consultant Miscellaneous *"Two items are driving the interest inOE. the first is the company's understanding they must have a framework for transforming their business, not just make one-off patches. The second is off the shelf software such as RPA that enables rapid implementation."* Managing Partner Diversified Financials *"Understanding of the end-to-end NEED."* Head of Business Transformation Energy *"Understanding the business operations better. Doing more and better with less."* VP of Operations/Site Lead, Analytical Instruments BU Electronics, Electrical Equipment [Back to top](https://insights.btoes.com/research-report-2018/19-the-greatest-development-for-operational-excellence-in-the-past-5-years-0#BTT)   **Want to learn more? Download the full Report.** ![The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/CTA%20SURVEY%20long%202.png?width=1024&name=CTA%20SURVEY%20long%202.png) --- **About the Author** *![The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19](https://mail.google.com/mail/u/0/?ui=2&ik=886a3fcd5a&view=fimg&th=166e2a2b17ae9107&attid=0.0.1&disp=emb&realattid=ii_jnua8eee0&attbid=ANGjdJ8n5rRDUFLVm4QJXzaq2ge5HB-RDKMkrxJa_CQhWjOQfYahd-9b4n4sXdQ7uHV57zCMgSq_fW6c7JMaQ6_Hs4EjqDfp4j3W08GJMg97_yUx_c3b8_z6p5NuBis&sz=w706-h1058&ats=1541435328886&rm=166e2a2b17ae9107&zw&atsh=1)**Vijay Bajaj,** Founder and CEO of BTOES has founded, built and sold two successful market-leading businesses. The first in London, UK in the office equipment distribution sector, which he launched in 1991 and sold to Ingram Micro in 1999, after which he took a year off and traveled around India with his wife. The second headquartered out of Chicago, IL, in the large-scale commercial B2B conference sector, which was launched in 2001 and sold in 2012.* *In 2012 he retired to spend time with family and focus on meditation.* *In 2015 he was looking for the next challenge and founded and is currently CEO of the Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES), which has become the largest senior-level cross-industry event within the sector, BTOES.com, and BTOESInsights.com a professional online content platform for senior-level executives involved in continuous improvement, which has grown to over 188,000 subscribers.* *He is also an angel investor, mentor, and board advisor.* *Vijay lives in Stanmore, Middlesex, UK, with his wife Reshma, son Armaan, and labrador Archie.* [![The Business Transformation & Operational Excellence Industry Awards](https://insights.btoes.com/hubfs/Assets-2020/BTOES%20AWARDS%20LONG.png)](http://btoesawards.com/) [![The Largest Leadership-Level Business Transformation & Operational Excellence Event](https://insights.btoes.com/hubfs/1-51.png)](http://btoes.com) ![opex\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png) ![business\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. 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