--- title: Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model description: "Read this article 'Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model' by Leonard R. Hepp on the 'Research Report 2018/19 - The Global State of Operational Excellence: Critical Challenges & Future Trends'. Download the full report now!" image: https://insights.btoes.com/hubfs/Leonard%20R%20Hepp-1.png --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - [BTOES Awards](https://btoesawards.com/) [![](https://insights.btoes.com/hubfs/BTOES%20top%20banner-1.png)](https://btoes.com/) [![](https://insights.btoes.com/hubfs/BTOES%20Awards%20top%20banner.png)](https://btoesawards.com/) ## Featured Sponsors ![](https://insights.btoes.com/hubfs/60-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-08-19T142514.037.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131219.141.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131325.986.png) ![](https://insights.btoes.com/hubfs/1-Feb-09-2022-09-01-22-17-AM-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-22T144513.046-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-21T211743.197-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-02T222914.769.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-03T184933.616-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-07T234356.133-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-11T142106.586.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) ![](https://insights.btoes.com/hubfs/9-Sep-02-2022-11-31-13-66-AM.png) ![](https://insights.btoes.com/hubfs/10-Sep-02-2022-11-31-20-10-AM.png) ![](https://insights.btoes.com/hubfs/11-Sep-02-2022-11-31-26-16-AM.png) ![](https://insights.btoes.com/hubfs/12-Sep-02-2022-11-31-32-40-AM.png) ![](https://insights.btoes.com/hubfs/13-Sep-02-2022-11-31-39-45-AM.png) ![](https://insights.btoes.com/hubfs/14-Sep-02-2022-11-31-46-46-AM.png) ![](https://insights.btoes.com/hubfs/15-Sep-02-2022-11-31-53-27-AM.png) ![](https://insights.btoes.com/hubfs/16-Sep-02-2022-11-31-59-34-AM.png) ![](https://insights.btoes.com/hubfs/17-Sep-02-2022-11-32-21-45-AM.png) ![](https://insights.btoes.com/hubfs/18-Sep-02-2022-11-32-26-80-AM.png) ![](https://insights.btoes.com/hubfs/19-Sep-02-2022-11-33-44-16-AM.png) ![](https://insights.btoes.com/hubfs/20-Sep-02-2022-11-33-52-30-AM.png) ![](https://insights.btoes.com/hubfs/21-Sep-02-2022-11-33-58-70-AM.png) ![](https://insights.btoes.com/hubfs/22-Sep-02-2022-11-34-03-84-AM.png) ![](https://insights.btoes.com/hubfs/23-Sep-02-2022-11-34-08-90-AM.png) ![](https://insights.btoes.com/hubfs/24-Sep-02-2022-11-34-14-42-AM.png) ![](https://insights.btoes.com/hubfs/25-Sep-02-2022-11-34-20-42-AM.png) ![](https://insights.btoes.com/hubfs/26-Sep-02-2022-11-34-26-05-AM.png) ![](https://insights.btoes.com/hubfs/27-Sep-02-2022-11-34-31-47-AM.png) ![](https://insights.btoes.com/hubfs/28-Sep-02-2022-11-34-37-12-AM.png) [![Leonard R. Hepp](https://insights.btoes.com/hubfs/Research%20Report%202018-19/Leonard%20hepp.jpeg)](https://insights.btoes.com/author/leonard-r-hepp) By [Leonard R. Hepp](https://insights.btoes.com/author/leonard-r-hepp) December 08, 2018 ## [Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model](https://insights.btoes.com/research-report-2018/19-linking-operational-excellence-business-transformation-cultural-change-into-a-sustainable-business-model)   [Change Management](https://insights.btoes.com/topic/change-management) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Lean Six Sigma](https://insights.btoes.com/topic/lean-six-sigma) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Business Excellence](https://insights.btoes.com/topic/business-excellence) [Lean](https://insights.btoes.com/topic/lean) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Lean Enterprise](https://insights.btoes.com/topic/lean-enterprise) [Capability Excellence](https://insights.btoes.com/topic/capability-excellence) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [Execution & Sustaining OpEx Projects](https://insights.btoes.com/topic/execution-sustaining-opex-projects) [end-to-end Business Transformation](https://insights.btoes.com/topic/end-to-end-business-transformation) [Leadership Understanding & Buy-In](https://insights.btoes.com/topic/leadership-understanding-buy-in) [Adapting to Business Trends](https://insights.btoes.com/topic/adapting-to-business-trends) [Lack of/Need for Skilled Workers](https://insights.btoes.com/topic/lack-of-need-for-skilled-workers) [Failure to Innovate](https://insights.btoes.com/topic/failure-to-innovate) [Changing & Improving Company Culture](https://insights.btoes.com/topic/changing-improving-company-culture) [New Technologies](https://insights.btoes.com/topic/new-technologies) [Maintaining key Priorities](https://insights.btoes.com/topic/maintaining-key-priorities) [Changing Customer Demands](https://insights.btoes.com/topic/changing-customer-demands) [Integrating CI Methodologies](https://insights.btoes.com/topic/integrating-ci-methodologies) [Lack of/Need for Resources](https://insights.btoes.com/topic/lack-of-need-for-resources) [Relationships Between Departments](https://insights.btoes.com/topic/relationships-between-departments) [Lack of/Need for Support from Employees](https://insights.btoes.com/topic/lack-of-need-for-support-from-employees) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [Agile](https://insights.btoes.com/topic/agile) **Leonard R Hepp has written an article on his interpretation of the Global State of Operational Excellence Survey Report - Critical Challenges & Future Trends - 2018/2019. Click here to read the full [Survey Report 2018/19](https://insights.btoes.com/research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends).**  **The Most Comprehensive Study of Critical Challenges and Future Trends within Operational Excellence** With nearly 1000 respondents, 37 insightful questions, detailed analysis & insights from 40 industry thought leaders, and the BTOES Insights executive team, this 130 page report is recognised as the most comprehensive study of critical challenges and future trends within Operational Excellence, and is considered a key resource for the industry. Areas covered include: - The Critical Operational Excellence Challenges faced by executives. - The Current Scope of Operational Excellence. - How is Operational Excellence success measured? - Key Findings & Roadblocks. - What are executives focusing on over the next 12-18 months? - What have been the greatest developments? - What are the key drivers pushing change in Operational Excellence? - Industry Perspectives. - Small, Medium & Large Corporation Perspectives. - Detail Analysis & Insights from BTOES Insights Executive Team. - Detailed Analysis & Insights from 40 Industry Thought Leaders. - Analysis of key themes, including Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding.   ![Research report front cover](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/Research%20report%20front%20cover.png?width=600&name=Research%20report%20front%20cover.png)   **Complete form to access Report now**       ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) **Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model** The BTOES 2018 Insights Report, “The Global State of Operational Excellence, Critical Challenges and Future Trends”, is a **rich survey of how Operational Excellence (OpEx) needs to evolve** to a new level of strategic impact as an enterprise-wide business program. Click here to read more [Articles on The Global State of Operational Excellence: Critical Challenges & Future Trends - Research Report 2018/19.](https://insights.btoes.com/articles-on-the-global-state-of-operational-excellence:-critical-challenges-%26-future-trends)   **Maturity Shift of Operational Excellence** From OpEx early days as Six Sigma and Lean – the methodologies, tools and techniques were leveraged as a continuous improvement mindset with Cost Savings as King although it has evolved over the years at mature organizations to include waste elimination, improved process flow & efficiencies, enhanced capacity, and a quality/compliance driver. **The survey reinforces this maturity shift in several key areas**:   - Change management and cultural transformation remains the biggest challenge - Sustainable OpEx improvements are critical - Leadership understanding, buy-in, and being advocates-mentors-coaches of change has to be “a given” - Driving end to end business transformation with a seamless customer experience across the business needs to be “front and center” - Talent management and employee empowerment are key - New technology and marketplace trends will be defined by the right processes & systems for the new business landscape/transformation   By its very name, OpEx has held a traditional operations approach in most corporate visions and as a result been strongest in manufacturing operations/production sites or within department/functional operational lines of organizations. **This traditional operational approach creates a “Separate From” business strategic linkage in many corporate visions \[1\].**    ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png)   **"What's the problem or opportunity for improvement?"** **The Survey shows the top four business organizations utilizing OpEx remain** Day-to-Day Operations, Operations, Customer Service & Manufacturing.    [![Research Report: Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/CTA%20SURVEY.png?width=380&name=CTA%20SURVEY.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends)     I was particularly struck by many comments throughout the survey where OpEx was described and highlighted as a Tools Approach to problem solving. **This couldn't be further from the truth.** OpEx starts with a simple question - "What's the problem or opportunity for improvement?". Then the **Right METHODOLOGY with Tool & Techniques AS APPROPRIATE can be leveraged for sustainable improvements.**   In his book “State of Readiness – Operational Excellence as a precursor to being a high-performance organization” \[2\], Joseph Paris has a similar view of OpEx Maturity deployment with some great historical background as well as a challenge to look beyond the traditional Kaizen-Lean-Six Sigma process improvement of OpEx to **enterprise-wide strategy of system performance with many examples and anecdotes.**   ***![ Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/Hepp%20image%201.png?width=572&name=Hepp%20image%201.png)***   ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png)   **Business Transformation** **More recently, organizations have a new mantra – Business Transformation**.The very nature of global competition and customer expectations is forcing a shift to Customer Excellence while at the same time minimizing costs and driving efficiencies through traditional OpEx approaches. What has been driving Business Transformation? The Boston Consulting Group has had several in-depth analyses with consistent findings \[3\].   ![ Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/hepp%20image%202.png?width=646&name=hepp%20image%202.png)   Although a lot has been said about Disruptive Technologies/Companies driving Transformations, as can be seen in many cases it’s a more organizational, financial, operational and/or growth focus. And from a starting market position, it covers the range of bottom to top performing companies in their industries.   ![ Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/hepp%20image%203.png?width=638&name=hepp%20image%203.png)   ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png)   **With such fundamental reasons for Business Transformation, you’d think most companies would be successful in deployment. So why do most Business Transformations fail?** A 2011 Global Survey identified \[4\]: - Lack of well-defined milestones and business objectives - Lack of commitment by senior management - Employee resistance to the transformational change - Poor communication as to mission, vision, and new directions   Clearly, the ability to meet business challenges demands that companies and leaders inspire and align their organizations, create a sense of urgency and speed while balancing innovation and continuous improvement and always keeping an eye on Quality from a customer view while meeting the company vision, milestones, and objectives.   ![ Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/What-are-the-3-most-critical-Operational-Excellence-focused-challenges.png?width=723&name=What-are-the-3-most-critical-Operational-Excellence-focused-challenges.png) **[Results Survey Report 2018/19: What are the 3 most critical Operational Excellence-focused challenges affecting your job role right now?](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends)**   **Seven years later, these same failure areas are evident in this Survey along with some new challenges**: 1. Changing & Improving the Company Culture 2. Execution & Sustaining OpEx Projects 3. Need for End to End Business Transformation 4. Keeping up with New Technologies 5. Lack of/Need for Leadership Understanding & Buy-in 6. Maintaining key priorities consistently 7. Changing customer demands/business trends   ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png)   **So, how do we move our businesses to successful Process Improvement, Business Transformation deployment & sustainable change?** By linking OpEx, Business Transformation & Cultural Change in a “Next Level Evolution” model of Enterprise Excellence:   **![ Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/hepp%204.png?width=512&name=hepp%204.png)**   Key elements of this model: 1. **Business Strategy and Alignment** requires a clear vision and plan. Best in Class companies have adopted the Hoshin Kanri approach \[5\] to this part of the model, ***i.e. “Planning the Business”.*** 2. **Leadership Engagement** assures a business and customer focus on the outputs of mission critical systems and structures (called Key Process Indicators, KPIs). Many companies have adopted Lean Leadership principles from the Toyota Way of Leadership Development \[6\] in this part of the model, **i.e. “Running the Business”.** 3. **Behaviors and Empowerment** is fundamental for successful deployment of (1) and (2) by setting the right Values and Behaviors (called Key Behavior Indicators, KBIs) for EVERYONE in the company (leaders, managers, and employees). Empowering employees for success through Lean Leaders as coaches and mentors who drive continuous improvement, innovation, and **fully support the company vision by their actions with goals and metrics (both KPIs and KBIs) tied to Strategy**.**\[7\]** 4. **Operational Excellence** has traditionally delivered by a data and process mindset focused on improving process KPIs. A sustainable culture shift by a focus on Change Management and KBIs is that opportunity to make OpEx “Part Of” transformational change. Fully integrating and leveraging OpEx Lean Six Sigma and Change Management methodology, tools and techniques with Business Transformation elements 1-3 above completes the model, **i.e. “Solving Business Problems and Advancing Business Opportunities”**.     ![ Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/hepp%205.png?width=512&name=hepp%205.png)    **Want to learn more? Download the full Report.** [![Research Report: Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/CTA%20SURVEY%20long%202.png?width=538&name=CTA%20SURVEY%20long%202.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends)  ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) **About the Author** *![Leonard Hepp: Linking Operational Excellence, Business Transformation & Cultural Change into a Sustainable Business Model](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/Leonard%20hepp.jpeg?width=180&name=Leonard%20hepp.jpeg)**Leonard R Hepp** **Executive Director, Operational Excellence, Global Manufacturing and Supply, Bristol-Myers Squibb*** *Leonard is a recognized leader in instilling Continuous Improvement linked to Business Transformational Strategies with over 20 years of experience in progressive responsibility, training and certification as a Master Black Belt in Lean, DMAIC and DMADOV/DFSS along with being a Change and Facilitation Leader who has "Created High Performance Teams ... Delivering Enterprise Excellence". Check out his **[LinkedIn](https://www.linkedin.com/in/lrhepp/)** page.* *Involved in multiple deployments of Lean Six Sigma at various companies & industries; developed expertise in End to End Process Management (BPM), Continuous Improvement, New Technology and product-process Design Development, and Cultural Change. More recently, involved in the broader Continuous Improvement Model of Enterprise Excellence - combining the methodology, tools and techniques of Lean Six Sigma with the Guiding Principles/values that are core to a business ... bringing together Mission Critical Key Performance Indicators (KPIs) with the Cultural Critical Key Behavior Indicators (KBIs) to deliver business Ideal Results.* *Currently a member of the Process Excellence Network (PeX-IQPC) Advisory Board of thinkers and thought leaders to move Process Excellence/Operational Excellence to that next level of Business Transformation.*   ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) **References:** (1) “OpEx-PART OF or SEPARATE FROM Business Transformation?”, BPMInstitute.org, by Leonard “Rick” Hepp, PhD, May 11,2017.  [http://www.bpminstitute.org/resources/articles/opex-–-part-or-separate-business-transformation](http://www.bpminstitute.org/resources/articles/opex-%E2%80%93-part-or-separate-business-transformation) (2) Operational Excellence Maturity Model, Joseph Paris, Jr. , Konitex.com/operational-excellence-maturity-model , October 31, 2015. “State of Readiness Operational Excellence as Precursor to Becoming a High-Performance Organization” by Joseph F. Paris, Jr. (3) Boston Consulting Group, internal survey “Transformation – Delivering and Sustaining Breakthrough Performance” edited by Lars Faeste and Jim Hemerling, @The Boston Consulting Group, Inc. 2016. (4) Source: Economist Intelligence Unit, January 2011 global survey. (5) Hoshin Kanri Planning articles are quite numerous in the literature. For a good introduction: [https://www.slideshare.net/Lightconsulting/hoshin-planning-presentation-...](https://www.slideshare.net/Lightconsulting/hoshin-planning-presentation-7336617) (6) “The Toyota Way to Lean Leadership: Achieving and Sustaining Excellence Through Leadership Development by Jeffrey K. Liker, Gary L. Convis “. (7) 30 Years of benchmark studies and evolution in the Shingo Model for Best-In-Class Performance has identified how to integrate the concepts of KPIs and KBIs to deliver business strategy and results. [http://www.shingoprize.org/model](http://www.shingoprize.org/model)   ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## **BTOES.com** ## **The issues in this article are just one of topic areas that are going to be discussed at the** [**Business Transformation & Operational Excellence World Summit & Industry**](http://btoes.com/) **(BTOES19).** March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort® BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives. It also hosts the [**Business Transformation & Operational Excellence Awards**](http://btoes.com/about-the-awards)**,** which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. The summits hosts a number of [private forums for C-Level & Global corporate-level leaders](http://opexpf.com/) as well as business unit heads. With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.   Quick Links [Speakers](http://btoes.com/speakers) [Agenda](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fagenda&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57) [BTOES19 Awards](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fabout-the-awards&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57)   There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, [Keeping up with new technologies/impact of digitalization](http://techx.live/) and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.   The agenda is designed to encourage active **meaningful conversations** though all day enhanced networking and interaction opportunities, including - All-day Refreshment & Themed Breaks - 1¼ Hour Hot Breakfast Networking Sessions - 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables - 1½ Hour Roundtable Sessions by Topic & Industry Sector. - Keynote & Themes Panel Sessions - Hosted Welcome Receptions from 5.30pm - Expanded more lavish Awards Program - Newly launched Night Summit for attendees to meet after dinner For more information or to discuss the summit in more detail please schedule a call below, [Click here to schedule a call.](https://app.hubspot.com/meetings/robin-sutton)  [![The Business Transformation & Operational Excellence Industry Awards](https://insights.btoes.com/hubfs/Assets-2020/BTOES%20AWARDS%20LONG.png)](http://btoesawards.com/) [![The Largest Leadership-Level Business Transformation & Operational Excellence Event](https://insights.btoes.com/hubfs/1-51.png)](http://btoes.com) ![opex\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png) ![business\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges. [View Schedule of Events](https://insights.btoes.com/virtual-conference-page) [![Download the most comprehensive OpEx Resport in the Industry](https://insights.btoes.com/hubfs/RESEARCH%20REPORT%20NO%20DATE.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) [![The Business Transformation & Operational Excellence Industry Awards Video Presentation](https://insights.btoes.com/hubfs/2-54.png)](https://insights.btoes.com/business-transformation-operational-excellence/premium-video-content) [![Proqis Events Schedule](https://insights.btoes.com/hubfs/Proqis%20Live%20Conferences.png)](http://proqis.com/events-forward-schedule) [![Proqis Digital](https://insights.btoes.com/hubfs/Assets%20Healthcare%20Technologies%20Blog%20August%202018/24097-Proqis-Media-Pack-Banner-600x200.png)](https://insights.btoes.com/hubfs/24097%20Proqis%20Digital%20Media%20Pack.pdf) [![portallogo\_copyblue\_no\_background.png](https://insights.btoes.com/hs-fs/hubfs/BTOESsavedategraphic/portallogo_copyblue_no_background.png?width=585&height=101&name=portallogo_copyblue_no_background.png "portallogo_copyblue_no_background.png")](https://insights.btoes.com) Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news. **------------------------------**  ## **[EXCLUSIVE SERIES: BTOES17 VIDEO PRESENTATIONS](https://insights.btoes.com/topic/btoes17-video-presentation)** ***Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.*** **[WATCH NOW](https://insights.btoes.com/topic/btoes17-video-presentation)** **-------------------------------** **[Submit an Article](https://insights.btoes.com/operational-excellence-insights/form/contribute-to-btoes-insights)** **[Become a Regular Contributor](https://insights.btoes.com/operational-excellence-insights/form/contribute-to-btoes-insights)** **-------------------------------------------------------** **Search for anything** [![BTOES UNIVERSAL GRAPHIC - NO DATE.webp?width=1200&name=BTOES UNIVERSAL GRAPHIC - NO DATE](https://insights.btoes.com/hubfs/Imported%20images/BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.webp%3Fwidth=1200%26name=BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.webp "BTOES UNIVERSAL GRAPHIC - NO DATE.webp?width=1200&name=BTOES UNIVERSAL GRAPHIC - NO DATE")](https://btoes.com) ## Follow Us - - - - [mailto:Info@proqis.com](mailto:Info@proqis.com) - ## Subscribe to our Free Newsletter *Insights from the most progressive thought leaders delivered to your inbox.* Subscribe Now ## Subscribe to our Newsletter Insights from the world's foremost thought leaders delivered to your inbox. ### Be A Hero! Empower Your Network Being a hero is all about creating value for others. Please invite up to 5 people in your network to attend this premier virtual conference, and they will receive an invitation to attend. If it’s easier for you, please enter your email address below, and click the button, and we will send you the invitation email that you can forward to relevant people in your network. [![BTOES AWARD - NO DATE](https://insights.btoes.com/hs-fs/hubfs/Imported%20sitepage%20images/BTOES%20AWARD%20-%20NO%20DATE.png?width=281&name=BTOES%20AWARD%20-%20NO%20DATE.png "BTOES AWARD - NO DATE")](https://btoesawards.com/) [![Book of the Night ](https://insights.btoes.com/hs-fs/hubfs/Book%20of%20the%20Night%20.png?width=750&name=Book%20of%20the%20Night%20.png "Book of the Night ")](https://insights.btoes.com/2024-btoes-awards-finalists-pillar-page) [![25486-Awards-Banner-300x300-1-amend](https://insights.btoes.com/hs-fs/hubfs/25486-Awards-Banner-300x300-1-amend.png?width=300&name=25486-Awards-Banner-300x300-1-amend.png "25486-Awards-Banner-300x300-1-amend")](https://btoesawards.com/awards-brochure-form-page) [![300x300](https://insights.btoes.com/hs-fs/hubfs/300x300.png?width=300&name=300x300.png "300x300")](https://btoes.com/sponsorship-brochure-form-page) ## BTOES [Learn More](https://btoes.com/home) ## BTOES Awards [Learn More](https://btoesawards.com/) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges. [View Schedule of Events](https://insights.btoes.com/virtual-conference-page) ## Webinars Delivered by Progressive Thought-Leaders   [Start Learning Today](https://insights.btoes.com/webinars) ## Watch On-Demand Recordings For Free Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences. [Watch On-Demand Recordings For Free](https://insights.btoes.com/ondemand-business-page) ## **Best-In-Class Training** Delivered by the industry's most progressive thought leaders from the world's top brands. Start learning today! [View All Courses Now](https://insights.proqistraininginstitute.com/) ## BTOES From Home - On-Demand The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120 [Watch On-Demand](https://insights.btoes.com/bfh-ondemand-hub-page) ## BTOES Awards [Learn More](https://btoesawards.com/) [![Book of the Night ](https://insights.btoes.com/hs-fs/hubfs/Book%20of%20the%20Night%20.png?width=750&name=Book%20of%20the%20Night%20.png "Book of the Night ")](https://insights.btoes.com/2024-btoes-awards-finalists-pillar-page) ## Follow Us - - - - [mailto:Info@proqis.com](mailto:Info@proqis.com) - ## Subscribe to our Free Newsletter *Insights from the most progressive thought leaders delivered to your inbox.* Subscribe Now ## Subscribe to our Newsletter Insights from the world's foremost thought leaders delivered to your inbox. ### Thank you for submitting the form. You have been subscribed Be A Hero! Empower Your Network Being a hero is all about creating value for others. Please invite up to 5 people in your network to also access our newsletter. They will receive an invitation and an option to subscribe.  If it’s easier for you, please enter your email address below, and click the button, and we will send you the invitation email that you can forward to relevant people in your network. ## Featured Blogs [![](https://insights.btoes.com/hubfs/download%20-%202020-11-27T153327.937.png)](https://insights.btoes.com/btoes-from-home-speaker-spotlight-improve-employee-productivity-during-and-post-covid-by-leveraging-process-management-and-automation-technology) #### [BTOES From Home - SPEAKER ...](https://insights.btoes.com/btoes-from-home-speaker-spotlight-improve-employee-productivity-during-and-post-covid-by-leveraging-process-management-and-automation-technology) Courtesy of Nintex Pty's Paul Hsu, below is a transcript of his speaking session on 'Improve employee productivity during and post-COVID by ... [![](https://insights.btoes.com/hubfs/output-onlinepngtools%20(4).png)](https://insights.btoes.com/2020-award-finalist-spotlight-hp-inc.-best-achievement-in-operational-excellence-to-deliver-digital-transformation-finance-0-0) #### [HP's 2020 AWARD FINALIST CASE ...](https://insights.btoes.com/2020-award-finalist-spotlight-hp-inc.-best-achievement-in-operational-excellence-to-deliver-digital-transformation-finance-0-0) Read this article about HP, Best Achievement in Operational Excellence to deliver Digital Transformation, selected by the independent judging panel, ... [![](https://insights.btoes.com/hubfs/d1462b99-c7a4-4ee0-8f2a-86408b198b2e-your_corporate_logo_jpeg_png_tiff_-BMO-White_E.png)](https://insights.btoes.com/2020-award-finalist-spotlight-bmo-financial-group-best-achievement-in-operational-excellence-to-deliver-digital-transformation-bmo-0-0-0) #### [BMO Financial Group's 2020 ...](https://insights.btoes.com/2020-award-finalist-spotlight-bmo-financial-group-best-achievement-in-operational-excellence-to-deliver-digital-transformation-bmo-0-0-0) Read this article about BMO Financial Group, one of our finalists, in the category Best Achievement in Operational Excellence to deliver Digital ... [![](https://insights.btoes.com/hubfs/24d55cfe-5a47-4e09-bcd0-2511f08d0abe-your_corporate_logo_jpeg_png_tiff_-Cisco_Logo_no_TM_Sky_Blue-RGB.png)](https://insights.btoes.com/2020-award-finalist-spotlight-cisco-best-achievement-of-operational-excellence-in-internet-education-media-technology-0-1) #### [Cisco's 2020 AWARD FINALIST ...](https://insights.btoes.com/2020-award-finalist-spotlight-cisco-best-achievement-of-operational-excellence-in-internet-education-media-technology-0-1) Read this article about Cisco, one of our finalists, in the category Best Achievement of Operational Excellence in Internet, Education, Media & ... [More Blogs](https://insights.btoes.com/) [![ACCESS 50 VIDEO PRESENTATIONS](https://insights.btoes.com/hs-fs/hubfs/Copy%20of%2030%20OPEX%20VIDEO%20PRESENTATIONS.png?width=300&height=300&name=Copy%20of%2030%20OPEX%20VIDEO%20PRESENTATIONS.png "ACCESS 50 VIDEO PRESENTATIONS")](https://insights.btoes.com/business-transformation-operational-excellence/premium-video-content) [![Access all 75 Award Finalist Entires](https://insights.btoes.com/hs-fs/hubfs/LINKEDIN%20AWARDS%20GRAPHIC%20(1).png?width=300&height=300&name=LINKEDIN%20AWARDS%20GRAPHIC%20(1).png "Access all 75 Award Finalist Entires")](https://btoesawards.com/access-award-finalist-entries-2021) [![RESEARCH REPORT 2021/2022](https://insights.btoes.com/hs-fs/hubfs/RESEARCH%20REPORT%2020212022.png?width=600&name=RESEARCH%20REPORT%2020212022.png "RESEARCH REPORT 2021/2022")](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) [![BTOES AWARD - NO DATE](https://insights.btoes.com/hs-fs/hubfs/BTOES%20AWARD%20-%20NO%20DATE.png?width=300&name=BTOES%20AWARD%20-%20NO%20DATE.png "BTOES AWARD - NO DATE")](https://btoes.com/about-the-awards) [![BTOES UNIVERSAL GRAPHIC - NO DATE](https://insights.btoes.com/hs-fs/hubfs/BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.png?width=300&name=BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.png "BTOES UNIVERSAL GRAPHIC - NO DATE")](https://btoes.com/) [![Subscribe to Business Transformation & Operational Excellence Insights Now](https://no-cache.hubspot.com/cta/default/480025/8614b260-96d8-498d-8b03-87512ac4ed3c.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/8614b260-96d8-498d-8b03-87512ac4ed3c) [![btoes19.png](https://insights.btoes.com/hs-fs/hubfs/btoes19.png?width=800&name=btoes19.png "btoes19.png")](https://btoes.com/about) ![png](https://insights.btoes.com/hs-fs/hubfs/png.png?width=300&name=png.png "png") ![png](https://insights.btoes.com/hs-fs/hubfs/png.png?width=300&name=png.png "png") ## Featured Content - [![Best Achievement of Operational Excellence in Technology & Communications: IBM](https://insights.btoes.com/hubfs/IBM%20cover-1.png "Best Achievement of Operational Excellence in Technology & Communications: IBM")](https://insights.btoes.com/business-transformation-operational-excellence/btoes17-award-winning-case-study/ibm-customer-experience-communications-automation) - [![Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch](https://insights.btoes.com/hubfs/Screenshot%202017-05-08%2013.07.52.png "Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch")](https://insights.btoes.com/business-transformation-operational-excellence/btoes17-award-winning-case-study/oilgas-black-and-veatch?hsCtaTracking=b3355613-3346-4b40-b733-9e6eb6495863%7C7f26a0b9-fb30-4598-833e-f77a3dc894ca) - [![Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy](https://insights.btoes.com/hubfs/Screenshot%202017-05-08%2013.08.39.png "Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy")](https://insights.btoes.com/business-transformation-operational-excellence/btoes17-award-winning-case-study/culture-transformation-winners-nextera-energy) [Follow Us](https://twitter.com/BTOESInsights) [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Finsights.btoes.com%2Fresearch-report-2018%2F19-linking-operational-excellence-business-transformation-cultural-change-into-a-sustainable-business-model%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finsights.btoes.com%2Fresearch-report-2018%2F19-linking-operational-excellence-business-transformation-cultural-change-into-a-sustainable-business-model%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Finsights.btoes.com%2Fresearch-report-2018%2F19-linking-operational-excellence-business-transformation-cultural-change-into-a-sustainable-business-model%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Finsights.btoes.com%2Fresearch-report-2018%2F19-linking-operational-excellence-business-transformation-cultural-change-into-a-sustainable-business-model%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Linking%20Operational%20Excellence%2C%20Business%20Transformation%20%26%20Cultural%20Change%20into%20a%20Sustainable%20Business%20Model) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:?subject=Check%20out%20https%3A%2F%2Finsights.btoes.com%2Fresearch-report-2018%2F19-linking-operational-excellence-business-transformation-cultural-change-into-a-sustainable-business-model%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Finsights.btoes.com%2Fresearch-report-2018%2F19-linking-operational-excellence-business-transformation-cultural-change-into-a-sustainable-business-model%3Futm_medium%3Dsocial%26utm_source%3Demail) [![Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions](https://no-cache.hubspot.com/cta/default/480025/b6718f9e-5809-4350-a26a-a8f1e0cb328d.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/b6718f9e-5809-4350-a26a-a8f1e0cb328d) - [![Intelligent BPM Systems: Impact & Opportunity](https://insights.btoes.com/hubfs/futstrat_book.png "Intelligent BPM Systems: Impact & Opportunity")](https://insights.btoes.com/business-transformation-operational-excellence/premium-contributor-content/intelligent-bpm-systems) - [![Surviving\_the\_IT\_Talent\_deficit.png](https://insights.btoes.com/hubfs/Blog/Previews/Surviving_the_IT_Talent_deficit.png "Surviving_the_IT_Talent_deficit.png")](https://insights.btoes.com/surviving-the-it-talent-deficit-how-to-come-out-on-top) - [![Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards](https://insights.btoes.com/hubfs/Blog/Previews/SIXSIGMASBESTKEPTSECRETPREVIEW.png "Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards")](https://insights.btoes.com/business-transformation-operational-excellence/premium-contributor-content/best-kept-secret) - [![The Value-Switch for Digitalization Initiatives: Business Process Management](https://insights.btoes.com/hubfs/Blog/Previews/Global_Research_Study_Results.png "The Value-Switch for Digitalization Initiatives: Business Process Management")](https://insights.btoes.com/the-value-switch-for-digitalization-initiatives-bpm) - [![Process of Process Management: Strategy Execution in a Digital World](https://insights.btoes.com/hubfs/Blog/Previews/PoPm_preview_cover.png "Process of Process Management: Strategy Execution in a Digital World")](https://insights.btoes.com/business-transformation-operational-excellence/premium-contributor-content/process-of-process-management) ### Popular Content [Top 10 Books on Business Process Management](https://insights.btoes.com/top-10-books-on-business-process-management) Oct 13, 2023 [Top 10 Books on Operational Excellence](https://insights.btoes.com/top-10-books-on-operational-excellence-attending-btoes) Oct 05, 2023 [Top 10 Books on Continuous Improvement](https://insights.btoes.com/top-10-books-on-continuous-improvement-attending-btoes) Oct 05, 2023 [Understanding the Major Features of the US Free Enterprise System](https://insights.btoes.com/understanding-the-major-features-of-the-us-free-enterprise-system) Dec 21, 2023 [Top 10 Books on Business Transformation](https://insights.btoes.com/top-10-books-on-business-transformation) Oct 05, 2023 ### Popular Tags [Speaker Presentation](https://insights.btoes.com/topic/speaker-presentation) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Insights Article](https://insights.btoes.com/topic/insights-article) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Business Excellence](https://insights.btoes.com/topic/business-excellence) [process excellence](https://insights.btoes.com/topic/process-excellence) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Award Finalist Case Study](https://insights.btoes.com/topic/award-finalist-case-study) [Digital Transformation](https://insights.btoes.com/topic/digital-transformation) [Leadership](https://insights.btoes.com/topic/leadership) [Change Management](https://insights.btoes.com/topic/change-management) [Lean](https://insights.btoes.com/topic/lean) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Premium](https://insights.btoes.com/topic/premium) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [Lean Enterprise](https://insights.btoes.com/topic/lean-enterprise) [Lean Six Sigma](https://insights.btoes.com/topic/lean-six-sigma) [Execution Excellence](https://insights.btoes.com/topic/execution-excellence) [Capability Excellence](https://insights.btoes.com/topic/capability-excellence) [Enterprise Architecture](https://insights.btoes.com/topic/enterprise-architecture) [New Technologies](https://insights.btoes.com/topic/new-technologies) [Changing & Improving Company Culture](https://insights.btoes.com/topic/changing-improving-company-culture) [Agile](https://insights.btoes.com/topic/agile) [end-to-end Business Transformation](https://insights.btoes.com/topic/end-to-end-business-transformation) [Execution & Sustaining OpEx Projects](https://insights.btoes.com/topic/execution-sustaining-opex-projects) [Culture Transformation](https://insights.btoes.com/topic/culture-transformation) [Leadership Understanding & Buy-In](https://insights.btoes.com/topic/leadership-understanding-buy-in) [Lack of/Need for Resources](https://insights.btoes.com/topic/lack-of-need-for-resources) [Adapting to Business Trends](https://insights.btoes.com/topic/adapting-to-business-trends) [Changing Customer Demands](https://insights.btoes.com/topic/changing-customer-demands) [Failure to Innovate](https://insights.btoes.com/topic/failure-to-innovate) [Integrating CI Methodologies](https://insights.btoes.com/topic/integrating-ci-methodologies) [Lack of/Need for Skilled Workers](https://insights.btoes.com/topic/lack-of-need-for-skilled-workers) [Lack of/Need for Support from Employees](https://insights.btoes.com/topic/lack-of-need-for-support-from-employees) [Maintaining key Priorities](https://insights.btoes.com/topic/maintaining-key-priorities) [Relationships Between Departments](https://insights.btoes.com/topic/relationships-between-departments) [BTOES18](https://insights.btoes.com/topic/btoes18) [RPA & Intelligent Automation Live](https://insights.btoes.com/topic/rpa-intelligent-automation-live) [Process Mining](https://insights.btoes.com/topic/process-mining) [BTOES From Home](https://insights.btoes.com/topic/btoes-from-home) [Cultural Transformation](https://insights.btoes.com/topic/cultural-transformation) [Financial Services](https://insights.btoes.com/topic/financial-services) [Customer Experience Excellence](https://insights.btoes.com/topic/customer-experience-excellence) [Process Automation](https://insights.btoes.com/topic/process-automation) [Technology](https://insights.btoes.com/topic/technology) [Healthcare](https://insights.btoes.com/topic/healthcare) [iBPM](https://insights.btoes.com/topic/ibpm) [Healthcare and Medical Devices](https://insights.btoes.com/topic/healthcare-and-medical-devices) [Webinar](https://insights.btoes.com/topic/webinar) [Culture](https://insights.btoes.com/topic/culture) [Customer Experience](https://insights.btoes.com/topic/customer-experience) [Innovation](https://insights.btoes.com/topic/innovation) [BTOES Video Presentations](https://insights.btoes.com/topic/btoes-video-presentations) [Exclusive](https://insights.btoes.com/topic/exclusive) [BTOES HEALTH](https://insights.btoes.com/topic/btoes-health) [Strategy Execution](https://insights.btoes.com/topic/strategy-execution) [Business Challenges](https://insights.btoes.com/topic/business-challenges) [Digital Process Automation](https://insights.btoes.com/topic/digital-process-automation) [Report](https://insights.btoes.com/topic/report) [Industry](https://insights.btoes.com/topic/industry) [Digital Workplace Transformation](https://insights.btoes.com/topic/digital-workplace-transformation) [Manufacturing](https://insights.btoes.com/topic/manufacturing) [Supply Chain Planning](https://insights.btoes.com/topic/supply-chain-planning) [Robotic Process Automation (RPA)](https://insights.btoes.com/topic/robotic-process-automation-rpa) [BPM](https://insights.btoes.com/topic/bpm) [Automation](https://insights.btoes.com/topic/automation) [IT Infrastructure & Cloud Strategies](https://insights.btoes.com/topic/it-infrastructure-cloud-strategies) [Artificial Intelligence](https://insights.btoes.com/topic/artificial-intelligence) [Business Process Management](https://insights.btoes.com/topic/business-process-management) [innovation execution](https://insights.btoes.com/topic/innovation-execution) [AI](https://insights.btoes.com/topic/ai) [Lean Manufacturing](https://insights.btoes.com/topic/lean-manufacturing) [Oil & Gas](https://insights.btoes.com/topic/oil-gas) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [IT](https://insights.btoes.com/topic/it) [value creation](https://insights.btoes.com/topic/value-creation) [Agility](https://insights.btoes.com/topic/agility) [Business](https://insights.btoes.com/topic/business) [Speaker Article](https://insights.btoes.com/topic/speaker-article) [Systems Engineering](https://insights.btoes.com/topic/systems-engineering) [RPAs](https://insights.btoes.com/topic/rpas) [Insurance](https://insights.btoes.com/topic/insurance) [Process Design](https://insights.btoes.com/topic/process-design) [Digital](https://insights.btoes.com/topic/digital) [Speaker's Interview](https://insights.btoes.com/topic/speakers-interview) [data management](https://insights.btoes.com/topic/data-management) [Intelligent Automation](https://insights.btoes.com/topic/intelligent-automation) [digital operations](https://insights.btoes.com/topic/digital-operations) [Six Sigma](https://insights.btoes.com/topic/six-sigma) [Awards](https://insights.btoes.com/topic/awards) [thought leaders](https://insights.btoes.com/topic/thought-leaders) [BTOES Presentation Slides](https://insights.btoes.com/topic/btoes-presentation-slides) [Transformation](https://insights.btoes.com/topic/transformation) [Cloud](https://insights.btoes.com/topic/cloud) [Machine Learning](https://insights.btoes.com/topic/machine-learning) [Data Analytics](https://insights.btoes.com/topic/data-analytics) [Digital Transformation Workplace](https://insights.btoes.com/topic/digital-transformation-workplace) [Banking and Capital Markets](https://insights.btoes.com/topic/banking-and-capital-markets) [Data](https://insights.btoes.com/topic/data) [Finance](https://insights.btoes.com/topic/finance) [Professional Services](https://insights.btoes.com/topic/professional-services) [Education](https://insights.btoes.com/topic/education) [IT Infrastructure](https://insights.btoes.com/topic/it-infrastructure) [IT Infrastructure & Cloud Strategies Live](https://insights.btoes.com/topic/it-infrastructure-cloud-strategies-live) [Blockchain](https://insights.btoes.com/topic/blockchain) [Interview](https://insights.btoes.com/topic/interview) [Solving Cash Flow with AI](https://insights.btoes.com/topic/solving-cash-flow-with-ai) [BTOES](https://insights.btoes.com/topic/btoes) [White Paper](https://insights.btoes.com/topic/white-paper) [investment banking](https://insights.btoes.com/topic/investment-banking) [Analytics Insight](https://insights.btoes.com/topic/analytics-insight) [BTOES19](https://insights.btoes.com/topic/btoes19) [Consumer Products & Retail](https://insights.btoes.com/topic/consumer-products-retail) [Enterprise Agile Planning](https://insights.btoes.com/topic/enterprise-agile-planning) [Government](https://insights.btoes.com/topic/government) [Operational Excellence Model](https://insights.btoes.com/topic/operational-excellence-model) [Project Management](https://insights.btoes.com/topic/project-management) [Algorithm](https://insights.btoes.com/topic/algorithm) [Automotive and Transportation](https://insights.btoes.com/topic/automotive-and-transportation) [Banking](https://insights.btoes.com/topic/banking) [Business Environment](https://insights.btoes.com/topic/business-environment) [Digital Bank](https://insights.btoes.com/topic/digital-bank) [Enterprise architecture as an enabler](https://insights.btoes.com/topic/enterprise-architecture-as-an-enabler) [Hybrid Work Model](https://insights.btoes.com/topic/hybrid-work-model) [Primary Measure of succes](https://insights.btoes.com/topic/primary-measure-of-succes) [Relationship Management](https://insights.btoes.com/topic/relationship-management) [Sales](https://insights.btoes.com/topic/sales) [business expansion](https://insights.btoes.com/topic/business-expansion) [revenue growth](https://insights.btoes.com/topic/revenue-growth) [Adobe Sign](https://insights.btoes.com/topic/adobe-sign) [Agile Transformation](https://insights.btoes.com/topic/agile-transformation) [CoE](https://insights.btoes.com/topic/coe) [Delivery solution](https://insights.btoes.com/topic/delivery-solution) [E-Signatures](https://insights.btoes.com/topic/e-signatures) [Electricity](https://insights.btoes.com/topic/electricity) [Global Technology](https://insights.btoes.com/topic/global-technology) [HealthcareTechnologies](https://insights.btoes.com/topic/healthcaretechnologies) [Innovation in Healthcare](https://insights.btoes.com/topic/innovation-in-healthcare) [Reduce your RPA TCO](https://insights.btoes.com/topic/reduce-your-rpa-tco) [Transportation](https://insights.btoes.com/topic/transportation) [Accounts Receivable (AR)](https://insights.btoes.com/topic/accounts-receivable-ar) [Big Data Technology](https://insights.btoes.com/topic/big-data-technology) [CORE](https://insights.btoes.com/topic/core) [Cloud Technology](https://insights.btoes.com/topic/cloud-technology) [Cognitive learning](https://insights.btoes.com/topic/cognitive-learning) [Days Sales Outstanding (DSO)](https://insights.btoes.com/topic/days-sales-outstanding-dso) [Logistics Services](https://insights.btoes.com/topic/logistics-services) [Operational Excellence Example](https://insights.btoes.com/topic/operational-excellence-example) [Risk Management](https://insights.btoes.com/topic/risk-management) [business process automation](https://insights.btoes.com/topic/business-process-automation) [transformation journey](https://insights.btoes.com/topic/transformation-journey) [Covid-19](https://insights.btoes.com/topic/covid-19) [Data Entry](https://insights.btoes.com/topic/data-entry) [Digital Experience](https://insights.btoes.com/topic/digital-experience) [Digital Network](https://insights.btoes.com/topic/digital-network) [Digital Network Assistant (DNA)](https://insights.btoes.com/topic/digital-network-assistant-dna) [Digitization](https://insights.btoes.com/topic/digitization) [Drinks](https://insights.btoes.com/topic/drinks) [Effective Change Leaders](https://insights.btoes.com/topic/effective-change-leaders) [HR](https://insights.btoes.com/topic/hr) [Internet](https://insights.btoes.com/topic/internet) [Media](https://insights.btoes.com/topic/media) [NPS](https://insights.btoes.com/topic/nps) [Net Promoter Score](https://insights.btoes.com/topic/net-promoter-score) [Program Management Portal (PgMP)](https://insights.btoes.com/topic/program-management-portal-pgmp) [Sustainability](https://insights.btoes.com/topic/sustainability) [TechXLive](https://insights.btoes.com/topic/techxlive) [The Document is Dead](https://insights.btoes.com/topic/the-document-is-dead) [The New Era of Automation](https://insights.btoes.com/topic/the-new-era-of-automation) [Automated Money Movement](https://insights.btoes.com/topic/automated-money-movement) [Banking & Financial Services](https://insights.btoes.com/topic/banking-financial-services) [Biopharmaceutical](https://insights.btoes.com/topic/biopharmaceutical) [Blue Room Effect](https://insights.btoes.com/topic/blue-room-effect) [Building Your Future Workforce in Insurance](https://insights.btoes.com/topic/building-your-future-workforce-in-insurance) [Business Process Governance](https://insights.btoes.com/topic/business-process-governance) [Capital Market](https://insights.btoes.com/topic/capital-market) [Creative Passion](https://insights.btoes.com/topic/creative-passion) [Digital Transformation Workplace Live](https://insights.btoes.com/topic/digital-transformation-workplace-live) [Digital Workforce](https://insights.btoes.com/topic/digital-workforce) [Digitalization](https://insights.btoes.com/topic/digitalization) [ERP Transformation](https://insights.btoes.com/topic/erp-transformation) [Finance Global Operations (FGO)](https://insights.btoes.com/topic/finance-global-operations-fgo) [Financial Services Software](https://insights.btoes.com/topic/financial-services-software) [Frameworks](https://insights.btoes.com/topic/frameworks) [Hoshin Planning](https://insights.btoes.com/topic/hoshin-planning) [Human Capital](https://insights.btoes.com/topic/human-capital) [Lean Culture](https://insights.btoes.com/topic/lean-culture) [Natural Gas Infrastructure](https://insights.btoes.com/topic/natural-gas-infrastructure) [Natural Language Processing](https://insights.btoes.com/topic/natural-language-processing) [Organizational Change](https://insights.btoes.com/topic/organizational-change) [Pharmaceutical](https://insights.btoes.com/topic/pharmaceutical) [Pharmaceuticals & Life Sciences](https://insights.btoes.com/topic/pharmaceuticals-life-sciences) [Project manager](https://insights.btoes.com/topic/project-manager) [Supply Chain Management](https://insights.btoes.com/topic/supply-chain-management) [Sustainable Growth](https://insights.btoes.com/topic/sustainable-growth) [The Fully Automated Contact Center](https://insights.btoes.com/topic/the-fully-automated-contact-center) [Transformation Initiatives](https://insights.btoes.com/topic/transformation-initiatives) [Workplace Analytics](https://insights.btoes.com/topic/workplace-analytics) [eForms](https://insights.btoes.com/topic/eforms) [eSignatures](https://insights.btoes.com/topic/esignatures) [3D Thinking](https://insights.btoes.com/topic/3d-thinking) [BEAM](https://insights.btoes.com/topic/beam) [BFARM](https://insights.btoes.com/topic/bfarm) [BTOES17](https://insights.btoes.com/topic/btoes17) [Big Data Processing](https://insights.btoes.com/topic/big-data-processing) [Business Analytics](https://insights.btoes.com/topic/business-analytics) [Business Growth](https://insights.btoes.com/topic/business-growth) [Centralized Performance Monitoring System](https://insights.btoes.com/topic/centralized-performance-monitoring-system) [Communication](https://insights.btoes.com/topic/communication) [Creativity](https://insights.btoes.com/topic/creativity) [Digital Technologies](https://insights.btoes.com/topic/digital-technologies) [Digital Technology](https://insights.btoes.com/topic/digital-technology) [Educational Psychologist](https://insights.btoes.com/topic/educational-psychologist) [Energy Management](https://insights.btoes.com/topic/energy-management) [Health Insurance](https://insights.btoes.com/topic/health-insurance) [Health Maintenance Organizations](https://insights.btoes.com/topic/health-maintenance-organizations) [Hospitality & Construction](https://insights.btoes.com/topic/hospitality-construction) [Human Centered Design](https://insights.btoes.com/topic/human-centered-design) [Integrated Decision Approach](https://insights.btoes.com/topic/integrated-decision-approach) [Integrated Decision Making](https://insights.btoes.com/topic/integrated-decision-making) [Intelligent Document Processing](https://insights.btoes.com/topic/intelligent-document-processing) [Kaizen](https://insights.btoes.com/topic/kaizen) [Medicare](https://insights.btoes.com/topic/medicare) [Moodset for Excellence](https://insights.btoes.com/topic/moodset-for-excellence) [Natural Language Processing (NLP)](https://insights.btoes.com/topic/natural-language-processing-nlp) [Offering Managers](https://insights.btoes.com/topic/offering-managers) [Oil and Gas](https://insights.btoes.com/topic/oil-and-gas) [Optical Character Recognition (OCR)](https://insights.btoes.com/topic/optical-character-recognition-ocr) [Pharmaceuticals and Life Sciences](https://insights.btoes.com/topic/pharmaceuticals-and-life-sciences) [Photographing](https://insights.btoes.com/topic/photographing) [Price and Routing Tracking (PART)](https://insights.btoes.com/topic/price-and-routing-tracking-part) [Process Design Document (PDD)](https://insights.btoes.com/topic/process-design-document-pdd) [Product Identifier Descriptions (PIDs)](https://insights.btoes.com/topic/product-identifier-descriptions-pids) [Python](https://insights.btoes.com/topic/python) [Quote to Cash (Q2C)](https://insights.btoes.com/topic/quote-to-cash-q2c) [Resilience](https://insights.btoes.com/topic/resilience) [SAP](https://insights.btoes.com/topic/sap) [Sales Quota](https://insights.btoes.com/topic/sales-quota) [Team Work](https://insights.btoes.com/topic/team-work) [Telecommunications](https://insights.btoes.com/topic/telecommunications) [Text Mining](https://insights.btoes.com/topic/text-mining) [Visually Displayed](https://insights.btoes.com/topic/visually-displayed) [Work Culture](https://insights.btoes.com/topic/work-culture) [master](https://insights.btoes.com/topic/master) [text analytics](https://insights.btoes.com/topic/text-analytics) [virtual resource management](https://insights.btoes.com/topic/virtual-resource-management) ## Media Partners ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-48-39-42-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-48-48-62-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-49-00-44-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-49-13-94-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-49-24-60-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-49-57-14-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-50-08-10-AM.png) ## Featured Sponsors ![](https://insights.btoes.com/hubfs/60-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-08-19T142514.037.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131219.141.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131325.986.png) ![](https://insights.btoes.com/hubfs/1-Feb-09-2022-09-01-22-17-AM-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-22T144513.046-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-21T211743.197-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-02T222914.769.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-03T184933.616-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-07T234356.133-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-11T142106.586.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) ![](https://insights.btoes.com/hubfs/9-Sep-02-2022-11-31-13-66-AM.png) ![](https://insights.btoes.com/hubfs/10-Sep-02-2022-11-31-20-10-AM.png) ![](https://insights.btoes.com/hubfs/11-Sep-02-2022-11-31-26-16-AM.png) ![](https://insights.btoes.com/hubfs/12-Sep-02-2022-11-31-32-40-AM.png) ![](https://insights.btoes.com/hubfs/13-Sep-02-2022-11-31-39-45-AM.png) ![](https://insights.btoes.com/hubfs/14-Sep-02-2022-11-31-46-46-AM.png) ![](https://insights.btoes.com/hubfs/15-Sep-02-2022-11-31-53-27-AM.png) ![](https://insights.btoes.com/hubfs/16-Sep-02-2022-11-31-59-34-AM.png) ![](https://insights.btoes.com/hubfs/17-Sep-02-2022-11-32-21-45-AM.png) ![](https://insights.btoes.com/hubfs/18-Sep-02-2022-11-32-26-80-AM.png) ![](https://insights.btoes.com/hubfs/19-Sep-02-2022-11-33-44-16-AM.png) ![](https://insights.btoes.com/hubfs/20-Sep-02-2022-11-33-52-30-AM.png) ![](https://insights.btoes.com/hubfs/21-Sep-02-2022-11-33-58-70-AM.png) ![](https://insights.btoes.com/hubfs/22-Sep-02-2022-11-34-03-84-AM.png) ![](https://insights.btoes.com/hubfs/23-Sep-02-2022-11-34-08-90-AM.png) ![](https://insights.btoes.com/hubfs/24-Sep-02-2022-11-34-14-42-AM.png) ![](https://insights.btoes.com/hubfs/25-Sep-02-2022-11-34-20-42-AM.png) ![](https://insights.btoes.com/hubfs/26-Sep-02-2022-11-34-26-05-AM.png) ![](https://insights.btoes.com/hubfs/27-Sep-02-2022-11-34-31-47-AM.png) ![](https://insights.btoes.com/hubfs/28-Sep-02-2022-11-34-37-12-AM.png) ## Media Partners ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-48-39-42-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-48-48-62-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-49-00-44-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-49-13-94-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-49-24-60-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-49-57-14-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-50-08-10-AM.png) ## Featured Sponsors ![](https://insights.btoes.com/hubfs/60-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-08-19T142514.037.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131219.141.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131325.986.png) ![](https://insights.btoes.com/hubfs/1-Feb-09-2022-09-01-22-17-AM-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-22T144513.046-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-21T211743.197-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-02T222914.769.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-03T184933.616-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-07T234356.133-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-11T142106.586.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) ![](https://insights.btoes.com/hubfs/9-Sep-02-2022-11-31-13-66-AM.png) ![](https://insights.btoes.com/hubfs/10-Sep-02-2022-11-31-20-10-AM.png) ![](https://insights.btoes.com/hubfs/11-Sep-02-2022-11-31-26-16-AM.png) ![](https://insights.btoes.com/hubfs/12-Sep-02-2022-11-31-32-40-AM.png) ![](https://insights.btoes.com/hubfs/13-Sep-02-2022-11-31-39-45-AM.png) ![](https://insights.btoes.com/hubfs/14-Sep-02-2022-11-31-46-46-AM.png) ![](https://insights.btoes.com/hubfs/15-Sep-02-2022-11-31-53-27-AM.png) ![](https://insights.btoes.com/hubfs/16-Sep-02-2022-11-31-59-34-AM.png) ![](https://insights.btoes.com/hubfs/17-Sep-02-2022-11-32-21-45-AM.png) ![](https://insights.btoes.com/hubfs/18-Sep-02-2022-11-32-26-80-AM.png) ![](https://insights.btoes.com/hubfs/19-Sep-02-2022-11-33-44-16-AM.png) ![](https://insights.btoes.com/hubfs/20-Sep-02-2022-11-33-52-30-AM.png) ![](https://insights.btoes.com/hubfs/21-Sep-02-2022-11-33-58-70-AM.png) ![](https://insights.btoes.com/hubfs/22-Sep-02-2022-11-34-03-84-AM.png) ![](https://insights.btoes.com/hubfs/23-Sep-02-2022-11-34-08-90-AM.png) ![](https://insights.btoes.com/hubfs/24-Sep-02-2022-11-34-14-42-AM.png) ![](https://insights.btoes.com/hubfs/25-Sep-02-2022-11-34-20-42-AM.png) ![](https://insights.btoes.com/hubfs/26-Sep-02-2022-11-34-26-05-AM.png) ![](https://insights.btoes.com/hubfs/27-Sep-02-2022-11-34-31-47-AM.png) ![](https://insights.btoes.com/hubfs/28-Sep-02-2022-11-34-37-12-AM.png) ## Media Partners ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-48-39-42-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-48-48-62-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-49-00-44-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-49-13-94-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-49-24-60-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-49-57-14-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-50-08-10-AM.png) ## Featured Sponsors ![](https://insights.btoes.com/hubfs/60-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-08-19T142514.037.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131219.141.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131325.986.png) ![](https://insights.btoes.com/hubfs/1-Feb-09-2022-09-01-22-17-AM-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-22T144513.046-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-21T211743.197-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-02T222914.769.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-03T184933.616-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-07T234356.133-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-11T142106.586.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) ![](https://insights.btoes.com/hubfs/9-Sep-02-2022-11-31-13-66-AM.png) ![](https://insights.btoes.com/hubfs/10-Sep-02-2022-11-31-20-10-AM.png) ![](https://insights.btoes.com/hubfs/11-Sep-02-2022-11-31-26-16-AM.png) ![](https://insights.btoes.com/hubfs/12-Sep-02-2022-11-31-32-40-AM.png) ![](https://insights.btoes.com/hubfs/13-Sep-02-2022-11-31-39-45-AM.png) ![](https://insights.btoes.com/hubfs/14-Sep-02-2022-11-31-46-46-AM.png) ![](https://insights.btoes.com/hubfs/15-Sep-02-2022-11-31-53-27-AM.png) ![](https://insights.btoes.com/hubfs/16-Sep-02-2022-11-31-59-34-AM.png) ![](https://insights.btoes.com/hubfs/17-Sep-02-2022-11-32-21-45-AM.png) ![](https://insights.btoes.com/hubfs/18-Sep-02-2022-11-32-26-80-AM.png) ![](https://insights.btoes.com/hubfs/19-Sep-02-2022-11-33-44-16-AM.png) ![](https://insights.btoes.com/hubfs/20-Sep-02-2022-11-33-52-30-AM.png) ![](https://insights.btoes.com/hubfs/21-Sep-02-2022-11-33-58-70-AM.png) ![](https://insights.btoes.com/hubfs/22-Sep-02-2022-11-34-03-84-AM.png) ![](https://insights.btoes.com/hubfs/23-Sep-02-2022-11-34-08-90-AM.png) ![](https://insights.btoes.com/hubfs/24-Sep-02-2022-11-34-14-42-AM.png) ![](https://insights.btoes.com/hubfs/25-Sep-02-2022-11-34-20-42-AM.png) ![](https://insights.btoes.com/hubfs/26-Sep-02-2022-11-34-26-05-AM.png) ![](https://insights.btoes.com/hubfs/27-Sep-02-2022-11-34-31-47-AM.png) ![](https://insights.btoes.com/hubfs/28-Sep-02-2022-11-34-37-12-AM.png) ## Media Partners ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-48-39-42-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-48-48-62-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-49-00-44-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-49-13-94-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-49-24-60-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-49-57-14-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-50-08-10-AM.png) ## Featured Sponsors ![](https://insights.btoes.com/hubfs/60-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-08-19T142514.037.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131219.141.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131325.986.png) ![](https://insights.btoes.com/hubfs/1-Feb-09-2022-09-01-22-17-AM-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-22T144513.046-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-21T211743.197-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-02T222914.769.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-03T184933.616-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-07T234356.133-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-11T142106.586.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) ![](https://insights.btoes.com/hubfs/9-Sep-02-2022-11-31-13-66-AM.png) ![](https://insights.btoes.com/hubfs/10-Sep-02-2022-11-31-20-10-AM.png) ![](https://insights.btoes.com/hubfs/11-Sep-02-2022-11-31-26-16-AM.png) ![](https://insights.btoes.com/hubfs/12-Sep-02-2022-11-31-32-40-AM.png) ![](https://insights.btoes.com/hubfs/13-Sep-02-2022-11-31-39-45-AM.png) ![](https://insights.btoes.com/hubfs/14-Sep-02-2022-11-31-46-46-AM.png) ![](https://insights.btoes.com/hubfs/15-Sep-02-2022-11-31-53-27-AM.png) ![](https://insights.btoes.com/hubfs/16-Sep-02-2022-11-31-59-34-AM.png) ![](https://insights.btoes.com/hubfs/17-Sep-02-2022-11-32-21-45-AM.png) ![](https://insights.btoes.com/hubfs/18-Sep-02-2022-11-32-26-80-AM.png) ![](https://insights.btoes.com/hubfs/19-Sep-02-2022-11-33-44-16-AM.png) ![](https://insights.btoes.com/hubfs/20-Sep-02-2022-11-33-52-30-AM.png) ![](https://insights.btoes.com/hubfs/21-Sep-02-2022-11-33-58-70-AM.png) ![](https://insights.btoes.com/hubfs/22-Sep-02-2022-11-34-03-84-AM.png) ![](https://insights.btoes.com/hubfs/23-Sep-02-2022-11-34-08-90-AM.png) ![](https://insights.btoes.com/hubfs/24-Sep-02-2022-11-34-14-42-AM.png) ![](https://insights.btoes.com/hubfs/25-Sep-02-2022-11-34-20-42-AM.png) ![](https://insights.btoes.com/hubfs/26-Sep-02-2022-11-34-26-05-AM.png) ![](https://insights.btoes.com/hubfs/27-Sep-02-2022-11-34-31-47-AM.png) ![](https://insights.btoes.com/hubfs/28-Sep-02-2022-11-34-37-12-AM.png) [![HomeWerx\_the-home-office-solution-safe-secure-environment\_ad#1](https://insights.btoes.com/hs-fs/hubfs/HomeWerx_the-home-office-solution-safe-secure-environment_ad%231.png?width=300&name=HomeWerx_the-home-office-solution-safe-secure-environment_ad%231.png "HomeWerx_the-home-office-solution-safe-secure-environment_ad#1")](https://homewerx.io/)   [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![300x3001A](https://insights.btoes.com/hs-fs/hubfs/300x3001A.png?width=300&name=300x3001A.png "300x3001A")](https://www.workboard.com/blog/growth-benchmarks-ceos.php?utm_source=btoes&utm_medium=display&utm_campaign=WEBS-20220422-BTOES_Website) [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![Robocorp-btoes-ad-automationops](https://insights.btoes.com/hs-fs/hubfs/Robocorp-btoes-ad-automationops.png?width=300&name=Robocorp-btoes-ad-automationops.png "Robocorp-btoes-ad-automationops")](https://robocorp.com/automation-ops/?utm_source=referral&utm_medium=paid&utm_campaign=btoes&utm_content=automationops) [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![BTOES UNIVERSAL GRAPHIC](https://insights.btoes.com/hs-fs/hubfs/BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.webp?width=800&name=BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.webp "BTOES UNIVERSAL GRAPHIC")](https://btoes.com/)   [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![336x280 v2](https://insights.btoes.com/hs-fs/hubfs/336x280%20v2.jpg?width=336&name=336x280%20v2.jpg "336x280 v2")](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) **** **[The Global State of Operational Excellence: Download the Report Now](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends)** [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![Operational Excellence Principles, Definitions and more with BTOES Insights Interviews](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-06-01%2012.07.08.png?width=892&name=Screenshot%202017-06-01%2012.07.08.png "Operational Excellence Principles, Definitions and more with BTOES Insights Interviews")](https://insights.btoes.com/topic/interview) [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![winning examples of Operational Excellence projects from the Business Transformation & Operational Excellence Awards](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-05-26%2018.03.03-1.png?width=912&name=Screenshot%202017-05-26%2018.03.03-1.png "winning examples of Operational Excellence projects from the Business Transformation & Operational Excellence Awards")](https://insights.btoes.com/business-transformation-operational-excellence/btoes17-content/operational-excellence-example-case-studies) [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack)   [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) *BTOES Insights is created in partnership with Business Transformation & Operational Excellence World Summit (BTOES). The Industry's Biggest & Best Senior-Level Operational Excellence Summit.* *[To learn more about BTOES, click here](http://btoes.com/).*  ©All Rights Reserved BTOES         ![](https://insights.btoes.com/hubfs/up-arrow.png)