Subscribe

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - The Virtual Event That Feels Like An In-Person Event.

Attendee To Attendee Engagement I Meetings I Exceptional Content
We Promise The World's Best Virtual Event Experience

Steven Hodlin
By
October 11, 2019

Culture - the result of shared values

Steven Hodlin has written an article on his interpretation of the Global State of Operational Excellence Survey Report - Critical Challenges & Future Trends - 2018/2019.  Click here to download the full Survey Report 2018/19.  

The Most Comprehensive Study of Critical Challenges and Future Trends within Operational Excellence

With nearly 1000 respondents, 37 insightful questions, detailed analysis & insights from 40 industry thought leaders, and the BTOES Insights executive team, this 130 page report is recognised as the most comprehensive study of critical challenges and future trends within Operational Excellence, and is considered a key resource for the industry. Areas covered include:

  • The Critical Operational Excellence Challenges faced by executives.

  • The Current Scope of Operational Excellence.

  • How is Operational Excellence success measured?

  • Key Findings & Roadblocks.

  • What are executives focusing on over the next 12-18 months?

  • What have been the greatest developments?

  • What are the key drivers pushing change in Operational Excellence?

  • Industry Perspectives.

  • Small, Medium & Large Corporation Perspectives.

  • Detail Analysis & Insights from BTOES Insights Executive Team.

  • Detailed Analysis & Insights from 40 Industry Thought Leaders.

  • Analysis of key themes, including Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding.

 

Research report front cover

 

Complete form to access Report now

 

pillar%20page%20line%201

Culture - the result of shared values

The primary result from the Global State of Operational Excellence report indicates that changing and improving culture is the top challenge, followed by leadership buy-in and understanding. These two issues are linked in practice. Culture is the result of shared values and how people think, believe, act, and feel. This belief system leads to the action taken and the results attained.

Click here to read the full Survey Report 2018/19.    

 

pillar%20page%20line%201

 

Experiences create the belief system

The way you change culture is through experiences. According to Schein (1992), experiences create the belief system, which leads to the action taken and the decisions made, which produce the result and outcomes. If you want a different result, the belief system must be changed, and that is influenced by the experiences. Click here to read more Articles on The Global State of Operational Excellence: Critical Challenges & Future Trends - Research Report 2018/19.

 

Culture - the result of shared valuesLeadership needs to be role models in providing the experiences that will drive the beliefs of the organization. Without this influence and these experiences, the culture will be far different than what leadership intended. Any successful operational excellence endeavor requires the leadership buy-in and understanding of the operational excellence approaches in order to influence the culture in a meaningful way.

 

pillar%20page%20line%201

 

End-to-end Business Transformation

The report also highlighted the need for end-to-end Business Transformation. The importance of end-to-end is a reflection that all steps in the process are a part of a system, and in order to optimize the system, process re-engineering needs to view the value stream of the system in its entirety. The system needs to be viewed in order to prioritize the re-engineering according to the greatest constraints. Otherwise processes being transformed in the system may have little impact if the bottleneck is downstream, thus resulting in lack of systemic improvement.

 

Once improvements have been achieved, the gains can be sustained through the development of control plans that build in a metric system to monitor the key performances associated with the gains. Based upon the formula f(x) = y, by understanding the variables that drive the outcomes and controlling them, sustainment of the gains can be maintained and it is possible to move on to another challenge confidently.

 

pillar%20page%20line%201

 

The emotional side to change

As improvements are initiated, change management becomes critical. It is important to realize that there is an emotional side to change and that people need a bridge from the current state to the future state resulting from the change. This is often under-estimated or discounted.

A good change management model is that proposed by Kotter (1996). His eight stages of change are broken up into three major categories. Establishing a sense of urgency, creating the guiding coalition, and developing a vision and strategy serve to create a climate for change. Communicating the vision, empowering action, and creating quick wins results in engaging and enabling the organization. By building on the change and anchoring new approaches in the culture, the change is implemented and sustained.This cycle can be summarized as plan, engage, and implement and sustain the change. There are some key deliverables in each area.

 

For creating a climate for change, stakeholder analysis should be conducted. This helps to identify the stakeholders and enables understanding of how to get them bought in and engaged. Communication is a key to any change. The communications should be planned and targeted for the audience. The vision should be communicated, along with providing transparency to the pathways for achieving the vision. Celebrations and recognitions should be developed to keep everyone motivated and energized as small wins are achieved along the way. Training and support need to be considered to assist in the change initiative execution and sustainment.

 

pillar%20page%20line%201

 

Work on improvements that are critical to the strategic goal

In the report, maintaining key priorities consistently was highlighted as a challenge. This can be mitigated by ensuring all initiatives are linked to strategic objectives. Many times, organizations develop “scope creep” in their operational excellence objectives, and find employees working on improvements that are not critical to the strategic goal, thus diluting the operational excellence resources in the organization.

Click here to read the full Survey Report 2018/19.   

One way to address this is to develop a cascading metric system such as OKR’s (Objectives and Key Results). The objectives are linked to the high-level strategic vision. They are qualitative, inspirational, attainable, controllable, provide business value, and are doable in a quarter. The objectives are then supported by key results that are quantitative, aspirational, specific, owed by someone, vertically and horizontally aligned, and drive the right behaviors (Niven & Lamorte, 2016).

Want to learn more? Download the full Report.
Culture - the result of shared values

pillar%20page%20line%201

About the Author 

Steven Hodlin:Culture - the result of shared valuesSteven Hodlin

Vice President Leadership and Operational Excellence, Blackbaud

Steven's entire career has been as an effective executive, change agent, and cultural development leader with a passion for organizational performance excellence and continuous improvement. Currently, he is leading the corporate-wide leadership development & quality initiatives for Blackbaud, Inc. Previously, applied his expertise as VP, Performance Excellence at Video Gaming Technologies, led strategic planning, balanced scorecard process, process improvements, and the performance excellence journey. Check out his LinkedIn page.

pillar%20page%20line%201

References:

Kotter, J. P. (1996). Leading change. Boston, MA: Harvard Business School Publishing.

Niven, P. R., & Lamorte, B. (2016). Objectives and key results: Driving focus, alignment, and engagement with OKRs. Hoboken, N.J.: John Wiley & Sons, Inc.

Schein, E. H. (1992). Organizational culture and leadership, 2nd Ed. San Francisco, CA: John Wiley & Sons, Inc.

pillar%20page%20line%201

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

 

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

------------------------------ 

EXCLUSIVE SERIES: BTOES17 VIDEO PRESENTATIONS

Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.

WATCH NOW

-------------------------------

Submit an Article

Become a Regular Contributor

Copy of Copy of Copy of Best-In-Class Training
24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
pdf
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
12-Sep-18-2020-11-08-01-01-AM
png
13-Sep-18-2020-11-08-28-23-AM
png
2-Sep-18-2020-11-09-03-05-AM
png
19-Sep-18-2020-11-09-46-62-AM
png
1-Oct-19-2020-10-06-32-24-AM
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Improvement Business Excellence Process Management Continuous Improvement process excellence Process Optimization Process Improvement Leadership Enterprise Excellence Lean Change Management Premium Organizational Excellence Lean Enterprise Speaker Presentation Lean Six Sigma Award Finalist Case Study Execution Excellence Digital Transformation Capability Excellence Business Challenges New Technologies Changing & Improving Company Culture end-to-end Business Transformation Agile Culture Transformation Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Technology Industry Healthcare and Medical Devices Culture Customer Experience Healthcare Business Process Automation Innovation Exclusive BTOES Video Presentations AI BTOES HEALTH Strategy Execution Digital Automation Customer Experience Excellence Report Lean Manufacturing Manufacturing Robotic Process Automation (RPA) IT BPM Artificial Intelligence Robotic Process Automation RPAs value creation Agility Insurance Systems Engineering digital operations Cultural Transformation HealthcareTechnologies Digital Transformation Workplace Process Design Transformation innovation execution Digital Technologies data management Awards Financial Services Cloud Data Analytics Machine Learning Sustainability Data iBPM thought leaders BTOES Presentation Slides Business Process Healthy Culture Oil & Gas Process Mining Finance Banking and Capital Markets Enterprise Architecture Patient Experience Professional Services Sales Enterprise Excellence culture IT Infrastructure IT Infrastructure & Cloud Strategies Live BTOES From Home Education Interview Blockchain Electricity Health Insurance Python White Paper investment banking AI Solution BTOES19 Consumer Products & Retail Government Operational Excellence Model Project Management Algorithm Automotive and Transportation Banking CAIR (Client Advocacy Insights Robot) Digital Bank Digital Global Enterprise Model (D-GEM) Innovation in Healthcare Lean Culture Primary Measure of succes User Interface business expansion business process automation revenue growth Adobe Sign Agile Transformation Business Environment Business Intelligence Delivery solution E-Signatures Global Technology HR Relationship Management Transportation Accounts Receivable (AR) Big Data Technology CORE Cloud Technology Cognitive learning Days Sales Outstanding (DSO) Health Maintenance Organizations Information Systems Learning organization Logistics Services Medicare Operational Excellence Example Optimise Business Processes Risk Management transformation journey BPaaS Business Benefits CX Capability Corporate Culture Data Entry Digital Network Digital Network Assistant (DNA) Digitization Drinks Government Programs Implementation Internet Media NPS Natural Language Processing Net Promoter Score Organizational Learning People Engagement Program (PEP!) Program Management Portal (PgMP) Servant Leadership Six Sigma Strategic Priorities TechXLive AEGIS Database Automated Money Movement Biopharmaceutical Blue Room Effect BlueFIT Capital Market Case Study Digital Experience Digital Workforce Digitalization ERP Transformation Effective Change Leaders Enterprice Excellence Culture Filmed Entertainment Industry Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Hospitality Human Capital Kaizen Event Natural Gas Infrastructure Operational Excellence (OpEx) Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager ST-Elevation Myocardial Infarction (STEMI) Strategic Business Transformation Supply Chain Management Sustainable Growth Team Leader Development Program (TLDP) Transformation Initiatives Wealth Protection Products Web Logic Portal Workplace Analytics eForms eSignatures 3D Thinking BEAM BFARM BTOES17 Big Data Processing Business Analytics Business Growth Business Process Outsourcing (BPO) Centralized Performance Monitoring System Child Care Program Client Feedback Strategy Communication Creative Passion Creativity Crypto Denial Management Digital Technology Educational Psychologist Employee Empowerment Financial Global Enterprise Model© (GEM) Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Kaizen Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Organizational Goal Pharmaceuticals and Life Sciences Photographing Positive Workplace Environment

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - The Virtual Event That Feels Like An In-Person Event.

Attendee To Attendee Engagement I Meetings I Exceptional Content
We Promise The World's Best Virtual Event Experience

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - The Virtual Event That Feels Like An In-Person Event.

Attendee To Attendee Engagement I Meetings I Exceptional Content
We Promise The World's Best Virtual Event Experience

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - The Virtual Event That Feels Like An In-Person Event.

Attendee To Attendee Engagement I Meetings I Exceptional Content
We Promise The World's Best Virtual Event Experience

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - The Virtual Event That Feels Like An In-Person Event.

Attendee To Attendee Engagement I Meetings I Exceptional Content
We Promise The World's Best Virtual Event Experience

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - The Virtual Event That Feels Like An In-Person Event.

Attendee To Attendee Engagement I Meetings I Exceptional Content
We Promise The World's Best Virtual Event Experience

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - The Virtual Event That Feels Like An In-Person Event.

Attendee To Attendee Engagement I Meetings I Exceptional Content
We Promise The World's Best Virtual Event Experience

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - The Virtual Event That Feels Like An In-Person Event.

Attendee To Attendee Engagement I Meetings I Exceptional Content
We Promise The World's Best Virtual Event Experience

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - The Virtual Event That Feels Like An In-Person Event.

Attendee To Attendee Engagement I Meetings I Exceptional Content
We Promise The World's Best Virtual Event Experience

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - The Virtual Event That Feels Like An In-Person Event.

Attendee To Attendee Engagement I Meetings I Exceptional Content
We Promise The World's Best Virtual Event Experience

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - The Virtual Event That Feels Like An In-Person Event.

Attendee To Attendee Engagement I Meetings I Exceptional Content
We Promise The World's Best Virtual Event Experience