---
title: "Process Mining Live - SPEAKER SPOTLIGHT: Lesson learned from applying Process Mining on Enterprise Service Management ITSM, CRM, HR Processes"
description: Courtesy of ServiceNow's Manjeet Singh, below is a video of his speaking session on 'Lesson learned from applying Process Mining on Enterprise Service Management ITSM, CRM, HR Processes' to Build a Thriving Enterprise that took place at the Process Mining Live - Virtual Conference.
---

[Business Transformation & Operational Excellence Insights](https://insights.btoes.com)

# [Process Mining Live - SPEAKER SPOTLIGHT: Lesson learned from applying Process Mining on Enterprise Service Management ITSM, CRM, HR Processes](https://insights.btoes.com/process-mining-live-speaker-spotlight-lesson-learned-from-applying-process-mining-on-enterprise-service-management-itsm-crm-hr-processes)

 Written by [BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) | May 18, 2022, 11:07:15 AM

Courtesy of ServiceNow's Manjeet Singh, below is a video of his speaking session on **'Lesson learned from applying Process Mining on Enterprise Service Management ITSM, CRM, HR Processes'** to Build a Thriving Enterprise that took place at the Process Mining Live - Virtual Conference**.**

**Session Information:**

Lesson learned from applying Process Mining on Enterprise Service Management ITSM, CRM, HR Processes

<https://insights.btoes.com/process-mining-2022-virtual-conference-pillar-page>

**Session Video:**

 

To view all Process Mining Live Sessions Recording Please click below:

<https://insights.btoes.com/ondemand-process-mining-2022-registration-form-page>

To View All Events Recorded Sessions Please Click Below:

<https://insights.btoes.com/all-sessions-ondemand-hub-page>

## **About the Speaker:**

**Manjeet Singh,**  
Director of Product Management,  
**ServiceNow.**

 

Manjeet is a results-driven product leader with 20 years of experience in product management, software engineering, data science, analytics, growth, and strategy. Manjeet is a strategic thinker and deeply passionate about learning about customer problems with full empathy and providing elegant solutions. Manjeet has a great track record of delivering high-impact large-scale enterprise and consumer-facing products that have led to a significant increase in revenue, product engagement, and customer satisfaction for the business. He holds a bachelor’s degree in Computer Engineering and an MBA in Product Management & Marketing from Santa Clara University.

Manjeet is passionate about building great products and love comparing notes with other people who share that passion. He has deep expertise in product management, UX design, development, and analytics and loves working holistically across all 4 areas. 

[View full post](https://insights.btoes.com/process-mining-live-speaker-spotlight-lesson-learned-from-applying-process-mining-on-enterprise-service-management-itsm-crm-hr-processes)

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