Gaining support from the wider organization is absolutely crucial for the successful and sustainable filtering of any methodology. Courtesy of Intermountain Healthcare, 'Sustainable Performance Improvement: The Intermountain Operating Model' offers an insight into their strategy and story:
About Intermountain Healthcare
Intermountain Healthcare is a not-for-profit health system based in Salt Lake City, Utah, with 22 hospitals, a broad range of clinics and services, about 1,400 employed primary care and secondary care physicians at more than 185 clinics in the Intermountain Medical Group, and health insurance plans from SelectHealth. It has had considerable benefits with operational excellence since they embarked on this journey several years ago, but how have they sustained this in the organization? Download this slide deck to see Scott Saxton discuss their journey and successful strategy of sustainable performance improvement, which achieved significant benefits for their organization.
About the Author
Scott Saxton, Continuous Improvement Executive Director of Intermountain Healthcare and former Lean/External Consulting Director at Autoliv North America, a World Leader in life saving Automotive Safety Products. He has been instrumental in the development and application of the Intermountain Operating System, a cultural improvement effort to engaged team members and leaders to drive results. Employees at Intermountain Healthcare have implemented over 23K ideas, 1900 came from Physicians, 19 Million in cost savings and over 2 thousand improvement projects in 2017. He received a Bachelor’s degree in Business Admin. from University of Phoenix and had 6 months 1 on 1 Training and Development in Toyota Production System from Takashi Harada with Toyota Corporation at OMCD Division.
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