BTOES EXCLUSIVE SLIDE DECK: Lean Business Transformation & Operational Excellence in Healthcare

Courtesy of Spectrum Health, 'Lean Business Transformation & Operational Excellence in Healthcare' offers the following exceptional takeaways:

• Overview of Spectrum Health
• iHub/ Helen DeVos Children's Hospital (HDVCH) 
• Butterworth/Blodgett Obeya
• Spectrum Health's next experiment

About Spectrum Health

Spectrum Health is a not-for-profit and 26,000-employee integrated healthcare system with 12 hospitals and over 180 ambulatory sites as well as an award winning Health Plan. Recently, it has been named one of the nation’s top 15 health systems for the sixth time. It has had considerable benefits with operational excellence since they embarked on this journey several years ago, but how have they sustained this in the organization? Download this slide deck to see Steve Stenberg discuss their journey as well as their Lean Business Transformation & Operational Excellence in Healthcare.

About the Author

Steve Stenberg, Senior Director of Process Improvement of Spectrum Health, works with all facets of the health care system, from the insurance side, revenue cycle, hospital and ambulatory operations. Major projects Steve and his team are working on are the transition to one EMR system as well as optimizing revenue cycle operations and the strategy deployment. Mr Stenberg is also actively working on integrating the various improvement methodologies within the health system. Moreover, he has over 30 years’ experience in leadership and continuous improvement. He has studied and implemented lean systems in many different industries.

His career started in the automotive industry working for 17 years at Donnelly Corporation where he held many different positions such as General Manager, Plant Manager, Manufacturing Manager, Advanced Quality Engineer as well as Shop Floor Supervisor. He has also spent 10 years as an Independent Lean Consultant for healthcare and manufacturing companies. Some notable clients are ITT, Honeywell, Dublin Aerospace, Faurecia, Johnson & Johnson, Florida hospital, Carolinas Healthcare and Trinity Health to name a few. What is more, he is deeply trained in the Toyota Production System and Shingo Principles, and is a Lean Six Sigma Black Belt Champion, and contributing author to Shingo Award Winning book, Leveraging Lean in Healthcare, and co-author of Lean Practitioner’s Field Book. He holds an Industrial Engineering degree.

These slides were first presented at the Business Transformation and Operational Excellence World Summit (BTOES). To learn more, please visit btoes.com.

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES19)

March 18-22, 2019

Loews Portofino Bay Hotel at Universal Orlando Resort^®

Quick Links

BTOES19 Event Site

BTOES18 Highlights Video

BTOES19 is the industry’s biggest and best, senior-level, cross-industry Operational Excellence event.

BTOES is focused on the key trends and pressing issues that matter:

• Cultural Transformation
• Leadership 
• Operational Excellence
• Business Transformation
• Digital Transformation & Adapting to Advanced Technologies
• Strategy Execution 
• Innovation Excellence 
• Customer Experience Excellence
• Agility 
• Process Optimization 

Please visit BTOES19 

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