BTOES EXCLUSIVE SLIDE DECK: Kata Coaching & Humble Enquiry

What are High Reliability Organizations?

Courtesy of Universal Health Services, 'Kata Coaching & Humble Enquiry' offers the following exceptional takeaways:

• What is Coaching Kata and Humble Enquiry?
• Developing questioning styles
• Socratic coaching instead of directive coaching
• Understanding the cycle of Coaching Kata and Improvement Kata
• Coaching the learner and the coach
• Creating coaching partnerships

About Universal Health Services

Universal Health Services (UHS), one of the nation’s largest hospital management companies, has more than 350 acute care hospitals, behavioral health facilities and ambulatory centers across the U.S., Puerto Rico and the U.K. As we continue to grow, we stay focused on making health a positive and local experience. Download this slide deck to see Chuck DeBusk and Dr. Paula Antognoli discuss their journey, Kata Coaching & Humble Enquiry.

About the Authors

Chuck DeBusk is Vice President; Performance & Process Improvement for UHS of Delaware, a subsidiary of Universal Health Services, Inc. Chuck’s current role is to provide leadership to Operations and Clinical Process Improvement, Pharmacy, Surgery, Radiology and Laboratory.  Chuck has over 30 years experience in healthcare and healthcare process improvement and is a Certified Lean Six Sigma Master Black Belt and a Registered Professional Engineer.  He holds an MS in industrial engineering from the University of Tennessee and a BS in industrial engineering and operations research from Virginia Tech. 

Dr. Paula Antognoli is a Project Manager with the Performance and Process Improvement department at Universal Health Services, Inc. She is responsible for the Emergency Department Throughput and Inpatient Capacity Management improvement projects for UHS acute care division and helps guide the design of new UHS hospitals and facility expansion projects. Dr. Antognoli has over 30 years of experience in healthcare and acute care hospital operations. She is board certified in nursing administration and is a certified Master Black Belt in Lean Six Sigma. She earned a Ph.D. at Texas Woman’s University and is a graduate of the University of Akron, College of Nursing in Ohio.

These slides were first presented at the Business Transformation and Operational Excellence World Summit (BTOES). To learn more, please visit btoes.com.

Read more: What is the Role of Leadership in High Reliability Transformation?

Read More: Our Journey Toward a High Reliability Organization with the Patient Experience an Importance Focus

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES19)

March 18-22, 2019

Loews Portofino Bay Hotel at Universal Orlando Resort^®

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BTOES19 is the industry’s biggest and best, senior-level, cross-industry Operational Excellence event.

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