BTOES EXCLUSIVE SLIDE DECK: Delivering Patient Experience by Driving Intrinsic Motivation

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Courtesy of Barnes-Jewish Hospital, 'Delivering Patient Experience by Driving Intrinsic Motivation' offers the following exceptional takeaways:

Introducing the Barnes-Jewish Hospital (BJH) Operating System and Strategic Framework
Demonstrating the Team Performance Model
Presenting the BJH Performance Improvement (PI) Engagement Model

About Barnes-Jewish Hospital

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and the largest private employer in the St. Louis region. It has a 1,800 member medical staff with many who are recognized as "Best Doctors in America" and has had considerable benefits with operational excellence since they embarked on this journey several years ago, but how have they sustained this in the organization? Download this slide deck to see Julie Griffin and Ray Brand discuss their journey, and how to deliver patient experience by driving intrinsic motivation, which achieved significant benefits for their organization.

About the Authors

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Julie Griffin, Patient Care Director Neuroscience at Barnes-Jewish Hospital (St. Louis, Missouri), has experience in emergency, maternal-fetal, and neuroscience nursing. She is certified in Executive Nursing Practice and a member of the American Organization of Nurse Executives.

Mrs Griffin is a proven leader who motivates team members and inspires commitment to organizational mission, vision, and values. She builds effective teams through authentic leadership and drives results through collaboration, communication, and setting clear expectations.

For the past several years, she and her team have been on the lean journey and have enjoyed the benefit of positive process change through use of lean methodology. Her areas of responsibility have received several awards and accolades for top decile patient experience scores, high employee engagement, and improved patient safety and quality.

Ray Brand, Senior Performance Improvement Engineer at Barnes-Jewish Hospital (St. Louis, Missouri), specializes in various methods of creating emotional attachment (Humble Inquiry, Unleashing Talent, 10x, etc) for front line staff and leaders in order to drive step function change in KPI Performance. Maturing BJC’s development and implementation of its Operating System and creating an execution culture are the primary objectives for his current statement of work at BJC.

In addition to his current responsibilities, Ray is leading a performance improvement collaborative, THE IMPETUS GROUP, on the BJC Academic Medical Campus which aligns PI efforts across St. Louis Children’s Hospital, Barnes-Jewish Hospital and Washington University School of Medicine.

Prior to joining the BJC Health System, Ray spent 11 years in the Aerospace manufacturing sector as a lean facilitator/enterprise process integrator. He earned his B.S in Accountancy from Southern Illinois University – Edwardsville and an M.B.A. from Webster University – St. Louis.

These slides were first presented at the Business Transformation and Operational Excellence World Summit (BTOES). To learn more, please visit btoes.com.