Building Client Centric Financial Organizations: A SwissRe Case Study

Intro:

We have moved past the faster, cheaper, efficient topics: to create real impact, and to make the world more resilient, SwissRe continues to transform towards a better tomorrow. This session gives an overview over how SwissRe's P&C Business Management organization focuses to be consistently client centric in core services and create new propositions that help clients grow and manage their portfolios in a transforming marketplace.

Key takeaways:

1. How to transition a 150 year old organization to learn new tricks: strategic direction and internal drive
2. How to define a better new: approach and structure to improve
3. How does it look like: examples of what can change in a (re-)insurance claims handling department
4. How to bring employees on board: change management and collaboration