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17th September, 2020, BTOES Healthcare Live
The impact of COVID-19 on the global healthcare supply chain...
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  • Examine how its business continuity and catastrophe planning has enabled preparedness for the current pandemic
  • Discuss how supply chain incident command centers play a pivotal role inenterprise response
  • Project critical supply needs based upon surge plan modeling andadvanced data analytics
17th September, 2020, BTOES Healthcare Live
Community Wellness in the Midst of a Pandemic: How to address the social risk factors on a community level
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17th September, 2020, BTOES Healthcare Live
Transforming the Quality Rating System Paradigm
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2020 has been a transformational year in the Healthcare space that has forced payers and providers to radically adjust process and strategy. As health plans scramble to implement rapid cycle improvements and modifications amidst constantly evolving regulatory guidance, it is essential that plans consider mid and long-term strategies through an Operational Excellence lens that enables continuous improvement and agile flexibility for sustainable and effective change.

Takeaways will include:

  • Overview of significant Quality Rating system programmatic changes and associated programmatic implications
  • Key considerations for implementing short term solutioning for immediate results across an enterprise barraged with changes
  • Assessing the long-term implications of rapid cycle mitigation strategies
  • Strategies to enable timely effectuation of change without coloring (too far) outside Operational Excellence lines
17th September, 2020, BTOES Healthcare Live
Healthcare Disruption: How Great People and Organizations Innovate in Times of Rapid Change
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In a disrupted world, how do you build a culture and practices where extraordinary innovation becomes ordinary? A Healthcare organization that consistently delivers exponential leaders, growth and value creation.

The key ingredients to innovation acceleration are not what you see portrayed most often in the media. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation during market disruptions.

We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and innovations in the Healthcare industry

16th September, 2020, BTOES Healthcare Live
Data Driven Decisions: How to create demand for actionable insights and develop trusted partnerships
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  • How to get to the heart of the matter
  • Discuss how to translate executive and non-technical requests into actionable insights
  • Discuss how to develop trusted partnerships to get Analytics at the table earlier
  • Throughput: one off vs standing request
16th September, 2020, BTOES Healthcare Live
The Innovation Flywheel : How to generate enterprise momentum and avoid innovation theatre
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Enterprise efforts to gain innovation advantages have had mixed results. But successes exist.
 
In this session: 
  • Understand the elements of an innovation flywheel to create momentum
  • Witness and discuss a recipe for achieving the innovation promise in healthcare
  • Learn from experiences and mistakes made with a ten year innovation journey at Cambia Health.
16th September, 2020, BTOES Healthcare Live
How Innovation Labs can ignite innovative thinking in Healthcare organization - five critical factors
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Topic IntroStumped by USA’s failing healthcare system? Searching for new strategies?  Need to innovate but not sure how? You’re not alone. Join this session to learn five critical factors that keep an organization relevant and innovative. Learn how one healthcare system launched an innovation lab and how they used it to foster a culture of innovation as well as solve some of their pressing challenges.

Participants will hear AdventHealth’s story of creating an innovation lab and why it mattered. Five critical points will be highlighted showcasing how each broke new ground. Participants will have a chance to consider how these same factors might be applied in their own settings. 

Here’s our 5 key learnings that have saved our neck. Maybe they’ll save yours too.

  • “Just the truth ma’am” (empathy)
  • Let them break from the herd (not business as usual)
  • Swipe left or right  (partners that transform) 
  • Replace purpose with random  (It’s not about the 5-year plan)
  • Emigration as a way of life (people, people, people)
16th September, 2020, BTOES Healthcare Live
The Art of Data in Digital Transformation
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We often think of data visualization as a tool that describes what happened. However, it also tells a story that can guide the future. Use it to uncover hidden problems, redefine those problems, and craft solutions for growth. Join us for this interactive session which will help you find the possibilities in your data. The audience will experience a case study that focuses on a process improvement project for a major healthcare provider.

This session will review how storytelling through data visualization led senior-level hospital administrators to gain a more holistic understanding of the operation’s true problem, and what was needed to remedy it. The audience will also learn how to create patient-centric empathy in data-driven presentations. (Bonus: the tools used in this case study are accessible to all business professionals, making the content that much more relatable to the audience.) Lastly, attendees will be able to chart their own path for growth using a free, interactive digital transformation tool.

Attendees will receive the following benefits:

  • Develop a proper framework to organize and make sense of your data
  • Chart your own path for growth through a free, online and interactive digital transformation tool
  • Create data-rich and patient-centric storytelling through high-impact visualizations
  • Use data visualization as a steward of creating a data-driven culture, and how to use it to create empathy, a cornerstone of patient care
15th September, 2020, BTOES Healthcare Live
Leaders Transforming Health Care: Activating Operational Excellence though Trust and Change Management
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Introduction: Operational excellence in healthcare is defined as delivering improvements in care quality and safety by the everyday, ongoing use of continuous improvement techniques that are driven and owned by staff.

The COVID-19 pandemic and its overwhelming impact on hospitals and healthcare workers have led to the deferment and postponement of many improvement efforts, which is understandable.

In addition, we know that disasters tend to exacerbate system weaknesses that already exist. So, what steps can healthcare leaders take to activate operational excellence? Establishing trust, demonstrating leadership commitment to these continuous improvement efforts and change management practices and tools can lead the way to activating operational excellence. While there are additional significant High Reliability Organizations (HRO) principles and actions leaders can take, this session will focus on 2 of the fundamental actions of trust and change management.

Healthcare organizations that have adopted the elements of establishing trust and change management in their process improvement efforts, have benefitted from the resilience of an empowered staff. Thus, building the capacity and capability to continue to activate and support operational excellence in challenging times. The session topics include 3 high level steps that leaders can take toward activating operational excellence.

Topics:

1. Understand the Center for Transforming Healthcare’s High Reliability Model

2. The senior leader’s behaviors and roles in leading and supporting operational excellence

3. Establishing trust and change management in leading organizational and cultural transformation

15th September, 2020, BTOES Healthcare Live
The Real Story of Scaling RPA in Healthcare
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Gartner and PWC reports that 50% of Healthcare organizations will adopt RPA and Hyperautomation to transform the Healthcare enterprise over the next 3 years.  However, many Healthcare organizations started their RPA journey early and have learned from their mistakes, challenges and wins to build world class centers of excellence in their respective space.

In this session UiPath will host a panel of COE leaders from different Healthcare spaces to discuss their journey into RPA and how they are tackling difficult challenges around adoption, scale, ROI and the many other transformation aspect of a RPA program

15th September, 2020, BTOES Healthcare Live
Creating a Culture to Promote Individual and Team Thriving, Resiliency, and Peak Performance
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The session will address culture transformation and providing the skills necessary to achieve sustainable excellence in healthcare.

We will address how a focus on culture and thriving can impact the majority of key organizational metrics, including outcomes from one health systems success at reducing burnout and enhancing thriving from 2019-2020.

  • Explore the rationale for changing the conversation from one focused on burnout and change initiatives to one focused on thriving and sustainable performance. 
  • Discuss approaches that lead to sustainable change toward a work environment that enhances clinical team performance, professional wellbeing, and a culture of excellence. 
  • Review outcomes on key performance indicators that organizations experience when using these approaches to create a culture of excellence, thriving, and performance. 
15th September, 2020, BTOES Healthcare Live
Veteran’s Health Administration Scheduling System - The Pathway to High Reliability Realization
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Introduction: 

Timely access to services is the gateway to patient safety and quality.  Scheduling is the foundational  step to providing access to care that is highly reliable.  The redesigning and reimagining of effective and efficient scheduling strategies are dependent on an evidence-based approach that focuses on the critical drivers of the scheduling system in supporting the needs of the Veteran and providers related to access, patient safety and quality.  

Understanding the opportunities and limitations of scheduling systems is critical to successfully enhancing access to services.     To move the maturity of the VHA healthcare ecosystem forward,  VHA measured and validated a scheduling improvement initiative to support the access to care strategic benefits. Predicated on the documented and deliberate transparent methodology use, VHA created the pathway to optimization for high reliability of delivery services for Veterans and providers.

  • Public and private health care system participants who seek to be highly reliable in their  operational as well as clinical efforts to improve access to care enterprise wide  will learn from the VHA scheduling continuous improvement initiative.
  • Participants will gain an understanding of the VA assessment methodology used to validate benefits realized and limit risks of scheduling system improvements.
  • Participants will understand the opportunities and limitations of scheduling systems critical to successfully enhancing access to services using a US Veteran Administration use case.
  • The enterprise wide measurement of highly reliable access to care at VA provides an approach for other healthcare systems to validate the foundational, operational and strategic benefits realized specialty by specialty, facility by facility. 
3rd September, 2020, Process Mining Live
Learn why Process Mining itself provides little value
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Process Mining has gained a great deal of attention over the past 2 years. Some vendors suggest it will replace modelling, some say it renders BPM unnecessary, others suggest it will be a flash in the pan! Amongst all the marketing hype lies a reality and value that can be hard to uncover, and sometimes hard to implement. In this short session we will explore where Process Mining fits in your Process Management mix, and how you can ensure you avoid the potential landmines ready to catch the unwary. Specifically, the session will help you understand;

  • Why Process Mining may not be quite what you think!
  • Managing the gaps in mined processes.
  • Where Process Mining should sit in your Process Management toolkit.
  • Three top tips to ensure Process Mining delivers results you can use.

With Mark’s wealth of experience in all aspects of process, this is sure to be a thought provoking, idea generating session, that may well leave you wondering what just came at you from left field!

3rd September, 2020, Process Mining Live
Learn why Process Mining itself provides little value
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Those who do not know the problem cannot solve it and every effective therapy requires a proper diagnosis.  If you want to maximize the efficiency and resilience of your business, there is no way around digitalization and automation. 

UiPath is not only the market leader in Robotic Process Automation (RPA), but is also the only RPA provider to offer its own Process Mining solution.  These are just two of the components of UiPath’s unique Hyperautomation platform.  In this session, Rudy Kuhn will show how the interplay of Process Mining, RPA and the other components of the UiPath platform enables the sustainable improvement of process and maximization of efficiency. 

3rd September, 2020, Process Mining Live
COVID 19: Application of Process Management
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Have you ever felt like you are in an end-of-the-world sci-fi movie where the world leaders aren’t listening? Do you feel like you have seen this movie before?  And somehow you can’t help but think… this is really happening to us and I thought we were smarter than this…!!!!!!

  • Briefly exam the current condition of our world
  • Our daily processes have broken down
  • The feeling of returning to our old processes is not going to work.  Somehow we went a little too far this time.
  • A Need to adapt to our current condition quickly, before another unique world or national event occurs 
  • We have been wildly busy, chaotic in some cases, and need to slow down assess the way forward with new processes and agreement on overarching principles
3rd September, 2020, Process Mining Live
Achieve Process Excellence by Combining AI, Process Mining and Task Mining
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Abstract: 

In their journey towards Process Excellence, business leaders are increasingly extending Process Mining with Task Mining in order to get a 360 degrees process insight, identify their next-best actions, and leverage intelligent automation for driving their desired business outcomes. In this session, discover how to leverage Desktop Data for capturing the granular manual steps involved in your processes and for completing your digital twin.

Key Takeaways:

  • Sense friction points in your manual processes which directly impact your desired business outcomes
  • Determine how to act on these opportunities with automation or other approaches
  • Get a glimpse on the role of Artificial Intelligence in fully understanding how your processes work and in improving them
2nd September, 2020, Process Mining Live
Leveraging Process Mining to Design for Success – Strategic Facility and Capacity Planning
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There is a great deal of power in developing a plan for the future vs. reacting to arising challenges. This presentation identifies the benefits of leveraging and analyzing process data during the facility master planning phase to identify capital projects and operational improvements to meet future business drivers. The concept of incorporating lean six sigma tools and techniques will be discussed to understand current maximum capacity and quantify improvements to assist in making informed decisions that focus future investments where it is needed.

The presentation will discuss tools and techniques using specific examples from recent projects:

Leveraging data collected as part of a regulated industry

  • Discuss the data that is already being collected and how it can be leveraged to improve operations.

Lean Six Sigma tools and techniques to analyze the data to scope capital projects.

  • Understand current maximum capacity and compare it against future forecasted demands.
  • Evaluate improvement impacts with respect to throughput and costs.

Project example using capacity analysis and specific metrics to provide a business justification for a capital project.

  • Development of a business case using data on cycle time reduction, throughput improvements, staffing and maintenance expenditure reductions to support the purchase of new packaging lines.

The presentation objective is to show that a planned, data driven approach to capacity / master planning, based on current operations, gives owners the ability to make informed decisions in designinga facility, not only for their current critical situation, but also for the growth of the business.

Learning Objectives: At the conclusion of this presentation, participants will be able to:

  • Learn how to leverage data collected and analyze it
  • Learn how to apply lean tools & techniques during the design phase
  • Understand the benefit of using an Op Ex approach to help facilities plan for the future and identify scope items that focus on the results
  • Understand how these techniques can minimize capital investment and staffing expenditures
  • Analyze / categorize improvements to provide a business case for the project
2nd September, 2020, Process Mining Live
Bimodal process mining for operational agility
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  • Help understand what kind of mining and analysis will give you the insights you need to improve your biz ops
  • Understand and act on those insights from process mining and analysis activities
2nd September, 2020, Process Mining Live
IIoT & Data Mining for Results
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We know that a smart connected plant embraces the digital transformation of Industrial Internet of Things(IIoT) by collecting data that result in collaboration and operational excellence. The state of growth inIIOT can cause manufacturing companies to implement smart technologies on a fractured infrastructurein trying to meet the demand. Also, many companies will need to consider restructuring departmentswithin their company to meet these technological needs.

The technology/data Mining reporting structure is very important to the health of a company. There is no other organization in the company that can alterthe way the company operates than the technology/data mining-based departments. It is as critical for the technology departments to be involved in the company’s most strategic conversation as it is with finance, sales, engineering and plant operations.

In this session you will learn:

  1. Importance of a Digital Nervous System.
  2. Culture Change starts with small steps
  3. Importance of picking the right project to start with.
  4. IIOT Data Collection and Storage
  5. Analyzing Data for results
  6. Highlighted Case Studies will be presented showing results.
2nd September, 2020, Process Mining Live
Process Intelligence - The Silver Bullet for Analyzing Disruption
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This session will show you how seeing your processes clearly, using process intelligence, will help you understand what is actually happening within your organization vs. what is supposed to happen.

And key takeaways:

  • How to align technical process analysis techniques with the business view
  • How to gain confidence in your group’s abilities to meet their goals
  • How to develop a clear line of sight into your organization’s ability to deliver value
  • How to build consistency and stability for the business functions in your organization
  • How to create a path to grow with operational insights and continuous improvement
1st September, 2020, Process Mining Live
Process Intelligence – Understand Today, Plan for Tomorrow
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Abstract:

Programs often struggle because the biggest obstacle to any complex, large-scale change is the lack of detailed knowledge on current state activities. Before starting a major initiative, a company must map its processes, its systems and its experiences.

Today, the necessary level of operational detail does not exist in most companies, and it is very difficult to obtain. Process Intelligence offers a solution to this challenge and can help jumpstart your automaton and transformation programs.

Takeaways: 

  • The critical role Process Intelligence plays in automation and transformation success
  • How an industry leader is using Process Intelligence to fuel their CoE
  • Where Process Intelligence can drive value in your organization
1st September, 2020, Process Mining Live
System Migrations: 3 Ways Process Excellence Can Make an Impact
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Abstract:

System Migrations are more than just mundane IT projects. Driven as an enterprise-wide initiative, they can foster operational excellence across departments and make a real impact on the business. By cutting through the complexity and bringing processes to the forefront of these transformations, process excellence leaders can not only drive project success, but also set their processes  up for continuous improvement well after go-live. 

Key Takeaways:

  • How to gain a real-time understanding of process improvement opportunities before, during, and after migration
  • Data-driven strategies for change management and process adoption
  • How industry leaders are using Celonis to control migration cost and scope, reduce risk, and accelerate value realization
1st September, 2020, Process Mining Live
Transforming procurement with digital: How process mining unlocked value in Genpact’s procurement processes.
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Sam Covell, Chief Procurement Officer and Scott Van Valkenburgh, Global Alliances and Channels Leader at Genpact, reveal how to use best-in-class process optimization tactics to reduce maverick buying, improve right-first-time purchase orders, and make digital transformation in procurement a reality.

1st September, 2020, Process Mining Live
Advancing Your Digital Transformation with Process Mining
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Introduction: Given today’s digital transformed world, new ways of working are shifting from physical to digital. This session will explore how your organization can make sense of the digital processes embedded within these newly established technologies using Process Mining.

Process Mining can not only uncover new ways to generate value by visualizing wasteful actions across your enterprise, but it can also act as a mechanism to incentivize and govern better practices. With thousands of end users, most organizations struggle to understand what is truly happening in their global technology platforms such as ERP, MES, and PLM.

It is time to lift the veil of these digital systems and uncover new levers to drive out waste in your organization.

Key Takeaways:

  • What Process Mining is and how it fits into an overarching Digital Transformation Vision
  • The Process Mining Vendor Landscape and current market trends
  • How Process Mining can uncover new insights to improve your operations
  • Why Process Mining is so important to incentivizing and governing better practices
  • Real life Process Mining use cases that have proven to show significant value
  • How to get started, the Process Mining framework
27th August, 2020, Cultural Transformation Live
LEGO: A BSO perspective, Service Mindset and Op Ex
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Presentation from a leader in Cultural Transformation for Operational Excellence & Business Transformation who will be delivering ‘high-octane’ sessions on the very latest technology,  solutions and case studies on best practices to meet the most pressing challenges that you face today.

Explore some of the latest tech and thinking  from industry-leading solution providers, explore what each product and solution can do to help your organization along on your Operational Excellence & transformation journey.

27th August, 2020, Cultural Transformation Live
“Moving At The Speed Of Business… During A Pandemic"
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THE PREMISE: With the backdrop of COVID-19 and a Tsunami of Business Products, Services and Technological change forcing the question, “How to Influence” therequirements of Cultural Changes and a Shift in IT Demand/Supply Models?

This presentation will focus on Transformation & Innovation from a Cultural dynamic,with the backdrop and impact of the Coronavirus. We will discuss the following:

  • Isolating “Speed to Market” Governance concerns and Hybrid Supply/Demand Model implementations that level the best of Traditional and Agile Strengths in Legacy Organizations
  • Efficiencies of Hybrid Processes and “Reduction” in Key Stakeholders, Decision Makers and emphasis on those who Deliver and Decide becoming One Function
  • Procurement through Implementation/Operation and Retirement; the urgent need of one contiguous system of Record, Workflow, Engineering, and Change & Service Management
  • Reporting & Monitoring as an Enhancement to Risk Management and RegulatoryCompliance in a Matrix and Remote/Mobile Workforce.

Attendees will walk away with the understanding that conventional boundaries between industries are eroding. The relationships among suppliers, producers, and consumers are also blurring more rapidly than many business decision makers are prepared for, and that these approaches to a High Capacity, Dynamic Hybrid Supply/Demand Model is the only methodology capable of …“Moving At The Speed of Business”, even during a Global Pandemic.

27th August, 2020, Cultural Transformation Live
Regional Agile Digital Squad - A New Normal Ways of Working Cultures
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It is essential for enterprises with regional organization presence to have strong headquarter(HQ)-regional alignment to ensure the strategy execution on the field. The concept of agile squad team can be applied to advance collaborations between the HQ and regions with the support of digital collaboration tool. Not only ensuring the field execution on track, the digital agile squad format can also further transform the entire working culture in the enterprise particularly in the current unprecedented situation where working culture is shifting digitally. 

I will share key learnings and experiences on the following key questions based on my previous transformation project in a telecom operator in Indonesia – the world’s biggest archipelago country.

  • Why the agile way of working is relevant to improve the HQ-regions collaboration in an enterprise?
  • What are agile squad teams in the context of HQ-regions setup?
  • How can we setup and operationalize the HQ-regions agile squads and ensure the governance to boost up the execution performance?
  • How can we leverage the squad team to further transform the entire working culture in the enterprise?
27th August, 2020, Cultural Transformation Live
Creating Cultures that Create
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Organizations recognize now more than ever the transformative power of a culture of innovation, yet few know how to make it happen. Join this webcast to learn 4 key elements that foster a culture of innovation within any organization. The 4 elements will come as no surprise. In fact, most of us would expect these. Why then are they rarely seen in organizations? What makes implementing so difficult? This webcast isn’t so much about these 4 elements but rather how to implement these elements to create a culture of transformation, aka, a culture of innovation.  

4-6 bullet points of the key takeaways attendees can expect from your webinar session:   

Through story, case studies, practical application participants will learn how to take these 4 elements to create a culture of innovation. Takeaways will include the four critical components needed to create a culture of innovation and how to :

  • Activate top leaders support and resources
  • Hold people accountable for innovation and transformation
  • Facilitate education, training, and events
  • For the zealous - Create an innovation lab (it’s not as hard as it might sound)
26th August, 2020, Cultural Transformation Live
Leveraging Augmented Reality in Today’s Post-Pandemic Support Center Plans
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Description:

In this presentation, Dr. Marlene R. Kolodziej, DBA, ITIL, VP, Centralized Services, Ricoh USA, Inc. will discuss how Augmented Reality (AR) is one silver lining that has come from the pandemic and is allowing for a superior customer experience, despite the limitations of not being able to complete in-person service calls. She’ll also detail how people, technology, knowledge and process play into the delivery of a business continuity plan and use Ricoh’s response to the pandemic as an example of what worked, while also sharing lessons learned.

Takeaways:

  1. Learn about how Augmented Reality can play a critical role in service delivery
  2. Understand the difference between a disaster recovery and business continuity plan
  3. Learn how to build a balanced business continuity plan
26th August, 2020, Cultural Transformation Live
Leading and Adapting Through the Unexpected
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Intro:

In the wake of the current global pandemic, people leadership skills have gone from nice-to-have to critical. While many companies are responding by offering trainings that emphasize communication and empathy, few of these programs actually give practical instruction about how to achieve this change, and employee pulse surveys reflect this lack.

Key Takeaways:

  • Tips to develop enhanced leadership capabilities by merging conscious leadership qualities, EQ skills and neuroscience
  • Practical strategies for active listening and empathy to support your teams through the unexpected
26th August, 2020, Cultural Transformation Live
How Great Organizations Build Cultures of Excellence, Innovation and Value Creation
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If culture eats strategy for breakfast, no wonder most organizational initiatives become “side dishes” and fail to meet their objectives. From safety improvement programs to high technology deployments, organizations are littered with great ideas and plans that were systematically chewed up by the jaws of culture.

In this session we will learn how great enduring organizations build cultures of excellence, innovation and value creation as their ultimate competitive advantage.  

25th August, 2020, Cultural Transformation Live
Adapt to change quickly and transform your business to win
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Organizations deal with continuous shifting, change in the past few years has been happening more frequently than ever before in history. Driven by many factors such as technology, politics, globalization and health crisis, many companies have not been able to catch up fast enough to adapt to the frequent and wide changes in the market place.

While many organizations feel that “change” is a threat, others that generally succeed feel that change brings opportunities to find areas to improve products, services, technologies, people, and processes to realize sustainable competitive advantage. Changing for the sake of change is meaningless without a defined brighter future. In recent years many businesses have focused on transforming and optimizing their operations.

However, many efforts fail because of one or more of the following three pillars do not get the proper attention from the leadership: Strategy, Project Management, Change Management. It is a three-legged stool as those three elements must all be addressed to find the right balance and ensure organizations are able to deliver their objectives while addressing any constraints they may have.

  • Embrace change but changing for the sake of change is meaningless without a defined brighter future
  • Develop an action-oriented mindset and adopt a customer-centric approach while leveraging proven technology
  • Enable a healthy culture
  • Exploit market disruption and cope with catastrophic events
  • Transform businesses and deliver positive results
  • Always start with Safer, then better, faster, and cheaper (maybe)
25th August, 2020, Cultural Transformation Live
Managing Turbulence and Delivering Results during Transitions, Crisis, and Disruptions.
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How to prepare an organization for upcoming transition times-change in leadership

  • The Transition Gift Package-how to prepare it, give it and get new team to buy in
  • Slaying the Dragon-managing your first crisis under new leadership
  • Balancing Fighting Fires and Medium and Long Term Wins
  • People Managing during Innovation, Transformation and Crisis
  • Pushing your Limits-COVID 19 Teleworking Implementation
  • Your Crisis on the Front Page of a Newspaper
  • Discovering your Political Self
25th August, 2020, Cultural Transformation Live
CHROs are CCOs: Chief Culture Officers
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#Leadership with Clarity – A Seat in the Board Room, with a “Voice”

#Cultures (Not Vision/ Values/ Mission statements) makes great organizations Culture eats Strategy for breakfast

#Build a Great Culture: Great Results Will Follow

25th August, 2020, Cultural Transformation Live
Cultural Transformation to Build an Improvement and Innovation Ecosystem
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The Air Force is building an ecosystem of improvement and innovation, which necessitates a bit of culture change. The Air Force is embarking on a cultural transformation to inspire Airmen to think differently, veering from a culture of inherent compliance that accepts no questions, to an improvement and innovative culture that is data focused and outcome/performance driven.

To build the ecosystem that improves the organization from the inside out we focused on Airmen development, Airmen innovation, and process management/modeling.

6th August, 2020, BTOES Oil & GAS Live
Change Management to Drive Digital Transformation
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Learn about Uber's digital transformation of it's Procure to Pay process. Uber has leveraged process improvements and technology to advance it's operations while enabling a more cost efficient customer friendly service.

  • How to map out a transformation
  • Moving manual processes to digital; expected results
  • Transforming your workforce
  • Transformation impacts to your customers
6th August, 2020, BTOES Oil & GAS Live
Know your team. How it can save your operation during a crisis
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  • How a good leadership and people management can drive operations to the next level with good efficiency and results
  • Different view of  KPIs and objective for companies for Oil and Gas
  • Definition of people management with a different perspective and how this can help companies during crises
  • Fast view of industrial revolutions and a parallel with offshore market. How this history can teach us to deal with changes.
  • Know your team and their wishes/desires for life. How create an environment of trust where people prefer to speak instead of not to do it.
  • How “Knowing your team” could define if you will succeed to pass over the COVID-19, considering the restriction gave by the pandemic.
6th August, 2020, BTOES Oil & GAS Live
Capital Project Transformation
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What do we need to do to change the performance of our capital projects? Learn how to change typical overruns on mega capital projects with our top 10 list for success such as:

  • Contractor alignment: Do you have the right strategy to find a win-win for all parties?
  • Leadership excellence: Your project leadership team must exhibit the right skills and set the right tone for focus, accountability, and engagement.
  • Schedule Optimization: Adherence and compliance will be discussed as a driver in the success of our project.
  • Teamwork: A one-team approach with one version of the truth.

In today’s current environment, the proficiency and long time practice of our remote work regime has been promoted to the forefront. In collaboration with our digital visual management partners, we will also share insights, processes of optimized schedule improvements by 20% both virtually and automated.

6th August, 2020, BTOES Oil & GAS Live
Acceleration of People Potential in an Era of Change
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As we look toward the operational environments of tomorrow, we see a future very much influenced by modernization and automation. However, while technology is an important driver in our future operational landscape and capital investment in these endeavors continues to increase, are we keeping up to speed with our innovation around people development? How are we proactively positioning our workforce and communities for the future of work? In this session, we’ll reimagine learning through the lens of dynamic, differentiated capability development and continuous improvement.
 
We'll also discuss scalable. measurable, and workplace-accessible enterprise strategies including:
  • Leveraging of artificial intelligence to target skills of the future and proactively build skills ahead of the pace of technology change.
  • Creation of differentiated, adaptable, and connected learning experiences, designed to reach the workforce in real time in the flow of work.
  • Real time learning analytics, tied to measurable business outcomes, that monitor the effectiveness of workforce development and inform future people innovation and change.
5th August, 2020, BTOES Oil & GAS Live
‘The Digital Plant’ - using technology to reduce downtime and operating costs
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5th August, 2020, BTOES Oil & GAS Live
Assessment as an Accelerant to Operational Excellence
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One of the US’s largest energy companies shares what drove them to pursue Operational Excellence, and how they’re using assessment to accelerate their journey.

  • Duke Energy’s journey toward Operational Excellence
  • Why assessment and oversight are critical to Operational Excellence
  • Critical parts of an assessment program
  • Helping leaders value assessment
    • Self-assessment and
    • External perspectives
5th August, 2020, BTOES Oil & GAS Live
Assessment as an Accelerant to Operational Excellence
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In a disrupted world, how do you build a culture and practices where extraordinary innovation becomes ordinary? An Energy organization that consistently delivers exponential leaders, growth and value creation.

The key ingredients to innovation acceleration are not what you see portrayed most often in the media. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation during market disruptions.

We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and innovations in the Energy industry.

4th August, 2020, BTOES Oil & GAS Live
Capital Projects in the time of COVID
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The COVID 19 pandemic has imposed intense pressure on all parts of a business, but it has been especially hard on capital projects. Most companies have cut back their capital spend by 30% or more and have announced significant reductions in headcount. The pressure to successfully execute those critical projects that do remain on the docket is ever more intense. 

The objective of this presentation is to provide some potentially helpful ideas to companies faced with the need to stretch every capital dollar, and to make hard choices on which projects to execute. Project portfolio optimization, rigorous front-end project development, and risk management are no longer nice-to-have processes but could become essential for the survival of the business.

The presentation will also touch on some critical aspects of people and technology that could make all the difference between project success and failure in current circumstances.

4th August, 2020, BTOES Oil & GAS Live
Why Forward Enterprise should be your standard for achieving Operational Excellence
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Applying the fundamentals and using a systematic approach to your improvement is critical now more than ever. Not only does our technology rapidly change, but so does the people using it. The fundamentals to the methods and tools have been modified, skipped, and/or politicized over the past decade leading to a deep approach rather than taking the first step of understanding how the enterprise operates. The structure and process must be in place for Strategic Planning, Policy Deployment, Annual Operations Execution, and Operational Excellence in order to keep your improvements sustainable. The approach must be packaged so that all people can be part of and accept the change. Key elements from this talk will be:

  • Determining your Optimum Speed & Predictability through the fundamentals of analyzing current performance, capability, and entitlement.
  • Use what’s needed, not what the standard has forced upon you. Finding the balance of Technical/Political/Cultural influences.
  • To know the difference between doing something Different versus Differently
  • Eliminating the Culture of Repetitive Problem Solving
  • Knowing if you are in a Recovery, Turnaround, or Transformation and the importance of using the right approach.
4th August, 2020, BTOES Oil & GAS Live
Process Excellence : Navigating uncertainty and Preparing for the Future
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Abstract : Now more than ever it becomes apparent that having insight into an organization's core supply chain to better understand how to meet lower demands, increased regulations and preserve cash is of high priority. Celonis' intelligent business cloud is an operational excellence platform that generates intelligent business decisions stemming from your key source systems, providing improvement recommendations, process automation, and root cause analysis for driving operations and better business outcomes.
 
Learn from the industry leaders in process intelligence around the challenges organizations are facing today and how they are leveraging Celonis to increase margins and preserve cash in these unprecedented times. 
 
3 key takeaways:
 
-Current Challenges in the Oil and Gas industry 
-How organizations leverage Celonis for increased On-time delivery and cash preservation
-Insight into the Celonis Intelligent Business Cloud platform
4th August, 2020, BTOES Oil & GAS Live
The Perfect Storm: What is driving the need for Operational Excellence in Oil & Gas?
Watch On-Demand

Applying the fundamentals and using a systematic approach to your improvement is critical now more than ever. Not only does our technology rapidly change, but so does the people using it. The fundamentals to the methods and tools have been modified, skipped, and/or politicized over the past decade leading to a deep approach rather than taking the first step of understanding how the enterprise operates. The structure and process must be in place for Strategic Planning, Policy Deployment, Annual Operations Execution, and Operational Excellence in order to keep your improvements sustainable. The approach must be packaged so that all people can be part of and accept the change. Key elements from this talk will be:

  • Determining your Optimum Speed & Predictability through the fundamentals of analyzing current performance, capability, and entitlement.
  • Use what’s needed, not what the standard has forced upon you. Finding the balance of Technical/Political/Cultural influences.
  • To know the difference between doing something Different versus Differently
  • Eliminating the Culture of Repetitive Problem Solving
  • Knowing if you are in a Recovery, Turnaround, or Transformation and the importance of using the right approach.
30th July, 2020, BTOES Financial Services Live
Financing the Green Economy to Minimize the Impact of Climate Change
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According to the International Energy Agency, carbon-based electricity generation contributed over 30% of total global greenhouse gas emissions in 2018, by far the largest source of global GHG emission. To minimize the impact of climate change and meet the Paris Agreement's goal to limit the increase in global warming to 2°C, Morgan Stanley Research estimates that the world needs to spend US$50 trillion over the next 30 years in clean energy and technology. The International Renewable Energy Agency forecasts that US$750 billion a year is needed in renewables alone over the next decade.

The question on the minds of many investors is not whether to join in this growth, but how to channel capital into wind, solar, hydro-electric, bioenergy, energy efficiency and geothermal projects to help slow and mitigate climate change. RE Royalties represents an exciting opportunity for socially and environmentally conscious investors, who want to make sure their dollars are going towards protecting and restoring the environment.

RE Royalties’ innovative royalty financing model is well proven in other industries, but we are the first to apply it to the renewable energy sector on a global scale. Sourcing financial capital for renewable energy leaders is a crucial issue for new projects that want to get off the ground quickly to take climate action. A small, or start-up company can rarely source capital by borrowing from a commercial bank, and accessing capital is the biggest hurdle to getting renewable energy projects built.

The projects that RE Royalties invest in are helping to solve the world’s climate issues and create a more sustainable economy. RE Royalties helps their clients by taking a unique approach with the royalty-financing model to fill a gap in the renewable energy finance market.

Outcomes:

Renewables produce energy by harnessing the energy created by the sun, wind, or water, making them an indispensable ally in the fight against climate change. If we truly want to build a more sustainable energy future, then we need to ensure that renewable energy entrepreneurs have access to the capital they need to get their projects off the ground.

In this webinar, attendees will learn:

  • How you can get project financing for your renewable energy project.
  • How you can invest in the growing renewable energy market.
30th July, 2020, BTOES Financial Services Live
Building Client Centric Financial Organizations: A SwissRe Case Study
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Intro:

We have moved past the faster, cheaper, efficient topics: to create real impact, and to make the world more resilient, SwissRe continues to transform towards a better tomorrow. This session gives an overview over how SwissRe's P&C Business Management organization focuses to be consistently client centric in core services and create new propositions that help clients grow and manage their portfolios in a transforming marketplace.

Key takeaways:

  1. How to transition a 150 year old organization to learn new tricks: strategic direction and internal drive
  2. How to define a better new: approach and structure to improve
  3. How does it look like: examples of what can change in a (re-)insurance claims handling department
  4. How to bring employees on board: change management and collaboration
30th July, 2020, BTOES Financial Services Live
Customer-driven digital transformation
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Today's banks and financial institutions face challenges that seem to be familiar and very well known: globalisation, competition, regulators, and rapid technological development. The global pandemic has certainly made it all much more difficult. 
Banks exist to deliver value to their stakeholders. Interestingly, to achieve this goal, they must focus on delivering value to their clients. 
 
This is especially important when banks and financial institutions are undergoing digital transformation. However technically it sounds, in order to succeed digital transformation must be client-oriented - and start with definition of strategic architecture and client-driven journey. 
 
Using real-life examples, this session will explain:
  • how to ensure client is at the center of digital transformation
  • what digital transformation frameworks, methodologies and tools should be employed
  • how to measure the success of digital transformation.
30th July, 2020, BTOES Financial Services Live
Doing more with less...how Intent Based Networking will fundamentally transform your Enterprise network
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  • What Intent Based Networking actually is (methodology) and why it matters (the coming paradigm shift)
  • Understanding of why IBN verification and assurance are CRITICAL to the future of networking
  • How IBN solutions like Forward Enterprise will be necessary in the post CV-19 world (expected to do more with less)
  • Why Forward Enterprise should be your standard for achieving Operational Excellence
  • Why having a Digital Twin will help you accelerate your business transformation.
29th July, 2020, BTOES Financial Services Live
The impact of COVID-19 in transforming how we work, engage and interact with each other, and how we deliver value to or customers.
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Since the COVID-19 pandemic began the world has had to transform how we work, how we engage and interact with each other, and how we deliver value to or customers.
Conversely, our customer's needs are changing rapidly. Their definition of value is changing daily. 
 
This session looks to address the following questions by sharing stories of success and failure in identifying and rapidly meeting new or emerging needs with simple solutions: 
  • what mechanisms exist or need to be created to clearly identify and understand new needs from your customers
  • what existing solutions have a new or different value proposition?
  • what processes and systems need transformation to be able to rapidly design and test new solutions?
  • How can you understand if a new need will be permanent or long term versus a short term crisis need and how do you decide what to do? 
The key takeaways: 
  • Answers, insights, lessons learned from the questions above
29th July, 2020, BTOES Financial Services Live
Digital Growth Strategies
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The need to move to a more digital banking model has been planned or played with for almost a decade, but COVID-19 has made the need for digital growth strategies, improved digital experiences and reduced operational costs more important than ever.

Financial institutions of all sizes must reassess their existing business models, core systems structure, distribution networks, commitment to innovation and product assortment for a marketplace with more demanding customers, more agile competition and shareholders who are looking for greater efficiencies.

With this health crisis, customers are more willing, more accepting and more welcoming than ever before to a digital channel, digital platform and digital service. This presents the right opportunity for financial services firms to aggressively drive digital growth strategies. 

This session will focus on the following digital growth insights:

  • Leverage relevant ecosystems beyond the traditional core
  • Develop a financial supermarket
  • Capitalize on growth opportunities shaped by customer journey
  • Monetize customer interaction, engagement and data responsibly
  • Evolve into a product, service or infrastructure/platform manufacturing factory
29th July, 2020, BTOES Financial Services Live
Importance of bringing a process management approach into system migration projects
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Development of a new approach: “System Integration” concept and embedding into running project  

Structuring and mobilizing stabilization and remediation program for end-to-end contract management system (order-to cash)

What we have changed and what we have learned…

29th July, 2020, BTOES Financial Services Live
Human Connectivity: The Missing Ingredient in Digital Transformation
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Long-lasting, impactful digital transformation requires an acute knowledge of the people, processes, and systems that comprise your organization. Successful digital transformation necessitates understanding how your tangible assets -equipment, machinery, and facilities - operate to deliver value.

It requires active participationand behavior change from people at all levels of an organization. This level of stakeholderengagement provides leaders with the insight and perspective needed to see what their specificorganization needs -- not just what’s been done before.

However, achieving this level of integrated engagement at scale can seem difficult, if not almostimpossible. Asset data comes from multiple sources. It takes time to integrate and analyze what’shappening. But swift decision-making and evaluation requires a solution that provides real-time,integrated insight into asset performance and location. And on people engagement, surveys provide snapshot-in-time perspectives, but lack specificityand real-time input.

How can leaders collect and organize input from hundreds, even thousands,of stakeholders? More than that, how can they assess sentiment, extract meaningful insights,and use this information to make decisions?

This interactive presentation will provide Digital Transformation leaders with strategies andpractical tools to engage people in change initiatives, lead positive behavior change toaccompany technology implementation, and ultimately, drive successful transformation acrosstheir organizations.

  • Better define opportunities for digital transformation by collecting input from the peopleclosest to the processes that need to change.
  • Ideate new, creative ways to solve your problems.
  • Customize solutions according to your organization’s specific needs.
  • Customize solutions according to your organization’s specific needs.
  • Understand employee and client sentiment at scale.
  • Drive lasting change -- technology adoption and behavioral change -- by engaging people in your transformation initiatives.
28th July, 2020, BTOES Financial Services Live
Building the Workforce of the Future to Achieve Excellence
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Real-time feedback has the power to drive employee excellence across an organization. During this session, Patrick Law, Vice President, Client Operations for Card Services at Fiserv, will:

  • Outline the unique benefits of real-time feedback
  • Describe how real-time feedback helps Fiserv associates achieve excellence and deliversuperior value to clients, and
  • Provide recommendations to organizations that would like to implement real-time feedback programs.

In many organizations, feedback is collected and delivered infrequently. Employees typicallyreceive formal feedback once a year, during an annual performance review. These reviewsoften cover generalized comments on an employee’s performance but lack the constructivespecificity that empowers employee growth. Moreover, many organizations administer point-in-time surveys to gather client input. The results provide vague, backward looking sentiments,often too late to act on them.

Real-time feedback offers an impactful alternative to the annual performance review andtraditional client surveys. For employees, real-time feedback offers constructive, in-the-moment,micro-feedback on behaviors aligned to critical business processes. For clients, real-timefeedback offers an always-on, direct voice to deliver actionable insights on services andoperations. When delivered well, real-time feedback helps employees improve and deliver onkey performance metrics. Fiserv has built a client-experience focused culture to deliverexcellence and drive results for our clients.

Learning Outcomes: Attendees who attend this session will gain the following insights:

  • Learn how to develop a productive feedback culture to drive bottom-line results
  • Assess the differences between a traditional performance review and legacy clientsurvey instruments, and real-time feedback
  • Organizational benefits of a real-time feedback program
  • Best practices for implementing and leading an impactful real-time feedback program
  • Understand how to build digital leadership muscle across the organization 
28th July, 2020, BTOES Financial Services Live
Eliminating the Gap Between Process and Business. Technically Tie Process Improvements to Business Outcomes
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Digital Transformation has taken the financial services industry by storm.  The rise of digital native challenger banks, direct consumer access to markets, and peer-to-peer platforms have created more ways than ever to borrow, save, and grow capital, resulting in heightened customer expectations and market saturation.   Organizations are spending billions on enterprise software and investing in employees that will take their business to the next level.  

Departments for processes excellence, operational excellence, and digital transformation are commanding more and more attention from executive leadership.  And yet, there seems to be a gap between how processes are assumed to operate, how they actually operate, and what effect they are having on an organization's business outcomes.  In this session, learn how to move the needle with your process investments by technically linking them to business outcomes, and bringing them straight to the doorstep of LOB personnel.

Key Takeaways

  • Get grounded - Your IT systems and employee interactions have all the information you need to objectively show how your processes are operating in real time.
  • Sense the friction - identify bottlenecks, unwanted variations, and extraneous manual work and make sure that you can intercept them as they occur
  • Take decisive action - automate where possible, otherwise bring next-best actions with context to line of business personnel

All about the outcomes - make sure that the process improvements have a direct and measurable correlation to the overall company objectives

28th July, 2020, BTOES Financial Services Live
Project Management Best Practices to Engage Every Stakeholder
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Are you challenged with getting all the right people in a room for decision-making and visible engagement? Are your technology initiatives leaving business stakeholders scratching their heads with confusion? This session will show you how to embed information management practices throughout every phase of the project or program, continuously keeping the right audience informed of the right message at the right time. Discover how to apply knowledge sharing and collaborative tools to tailor your messaging for the entire project ecosystem.

28th July, 2020, BTOES Financial Services Live
Next Generation Digital Financial Services: Accelerating the Journey to Digital Maturity
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In this session we will have a discussion of the evolution of financial services, and what it may look like in terms of “next generation digital financial services” delivered through innovative new business models and leveraging digital technology accelerators, to deliver ubiquitous, embedded digital financial services in our children’s lives.

There are six prevalent business and technology platforms delivering innovative digital financial services today. Which models and platforms will pull ahead to lead market share in the next 5,10, 20 years? What types of digital technology are they leveraging and how is it applied to make digital financial services more relevant seamlessly in our lives?

  • “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change” – Charles Darwin
  • “Culture eats strategy for breakfast” – Peter Drucker “If culture is eating strategy for breakfast, and you are not addressing culture in your strategy, then you don't have a strategy. Your strategy should not only address culture (and breakfast), but the organization holistically” - Bill Genovese
  • “If you believe your infrastructure is a commodity, then perhaps your business is running as a commodity as well”
  • “Banks cannot innovate if they’re busy keeping their legacy systems alive”
  • “The holy grail for banks is to become the best at Fintegration”
July 23, 2020, Digital Transformation Workplace Live
Digital Transformation Opportunities in Production Use Cases and Opportunities in the Aerospace Industry
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Precis:

In the current situation transformation becomes even more  important especially for the aerospace industry. Digitisation will play a decisive role in transforming the aerospace industry. Whilst implementation of digital technologies in design and manufacturing within Aerospace has proven to be more complex, there are arising opportunities in a number of use cases on the interface between design, production, logistics and services.

Within the presentation the focus will be on what has been established within Rolls-Royce – and what opportunities are laying ahead given the current crisis in industry and in particular the aerospace industry,

Focus:

  • Use cases for digitisation in manufacturing in Aerospace
  • Why is a digital culture so important for transformation
  • Opportunities in times  of crisis
July 23, 2020, Digital Transformation Workplace Live
Laying the foundation for Advanced Analytics in Finance
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More and more CFOs mission are to be an indispensable partner to business leaders.Accordingly, they need to invest in capabilities like data science as well as business analyticsplatforms that will help them deliver better information and insights that guide businessdecisions.

In this presentation, I will provide a framework for Finance to overcome barriers to the attainment of high analytic maturity.

  • Define your advanced analytics opportunity
  • Redefine roles and skills to support advanced analytics
  • Design your Finance analytics process for cross-functional collaboration
  • A roadmap for deploying advanced analytics in FP&A
July 23, 2020, Digital Transformation Workplace Live
Intelligent Automation and Shared Services
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  • Automation in the shared services space – whats happening, why and notes on success
  • What is and Why intelligent automation? – is it RPA? How is it different? Why would it work?
  • Current state and way forward – Evolutionary trends and market perception (The Covid effect)
  • Experiences and key success factors in the game
July 23, 2020, Digital Transformation Workplace Live
How to Drive True Digital Transformation with a Unique Methodology that Generates Results
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With the world rapidly evolving, organizations are required to keep pace or risk irrelevance. The biggest risk organizations face is falling behind because they aren’t adapting quickly enough. This is what the Honeywell team faced when they evaluated their digital operational lead-to-revenue lifecycle. Under-leveraged technology, lack of sales and marketing alignment and complex internal processes. 

In response, Zahra orchestrated a transformation to modernize the customer experience and the back-end systems and processes to drive true change.

Join this session with Zahra Mahedi, Global Digital Leader at Honeywell PMT division, to learn:

•       How the digital team executed an overhaul of Honeywell’s digital operational lead-to-revenue lifecycle

•       The methodology created and implemented for digital transformation

•       Why people, processes and technologies are key for any transformation

•       How connecting the dots, will increase contribution to revenue

July 22, 2020, Digital Transformation Workplace Live
The Dividends of Empathy & Value of Change Management Towards the Future of Work
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  • How can Change Management influence your strategic results and employee engagement?
  • How to lead change during times of ambiguity to a future state
  • Working Personas and Empathy create dividends 
  • The Voice of the Employee as a solution
  • How does all of this shape The Future of Work at your company?
July 22, 2020, Digital Transformation Workplace Live
It’s Time to Automate
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Urgent cost pressures, demand spikes and backlogs, strained resources, and an imperative need to protect revenue and optimize expense - these are some of the issues that a global pandemic creates. Businesses today are seeking immediate action to respond to COVID-19's impact on their operations.

Once this global crisis stabilizes, executives all over the world will be looking to bring employees back to work faster and their revenue machines up and running again, while also reshaping their businesses for long-term resiliency. Automation plays a central role in both. Join this session to hear how companies are using Robotic Process Automation (RPA) to address the issues that the global pandemic has created by:

  • Driving new sources of productivity and cost savings fast
  • Reskilling and upskilling employees
  • Building resilience and agility in supply chains and customer experience
  • Supporting a dynamic new work environment
  • Enabling enterprise-wide automation

Plus, learn how to estimate the value that RPA can bring to your company enterprise wide fast. Robotic Process Automation is the fastest growing enterprise software industry for the 2nd year in a row (Gartner). And now it is set to become the #1 strategic priority for your company. It’s Time to Automate.

July 22, 2020, Digital Transformation Workplace Live
Using Neuroscience to drive Digital Transformation
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People inherently resist change. With Digital Transformation at the top of most companies' list of goals, how do we harness what we know about the brain to prepare ourselves and our teams for the changes necessary to achieve Digital Transformation? Discover the different reactions to change and tips on how to manage change successfully. You’ll learn about your brain, how to relate to your teams, and leave understanding how Change Management can not only improve your odds of success in your Digital Transformation journey but also be a valuable investment in your people and culture.

July 22, 2020, Digital Transformation Workplace Live
Visualizing Change: Process Modeling to Tell the Story
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Wondering how to get stakeholders on board, align with recognized priority initiatives, and tell the story of change management to your entire organization? Learn to speak a universal language through the ins and outs of business process modeling.

This session will apply a project/knowledge management perspective to sharing innovation and leading others to change through the power of process mapping. Explore the potential of machine-readable notation for your fully optimized and automated transformation.

July 21, 2020, Digital Transformation Workplace Live
Process-led Digital Transformation: From Priority to Value
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Abstract:

Many digital transformation initiatives only deliver a fraction of the potential business value. Enabling technologies like Robotic Process Automation (RPA), Intelligent Low-code Platforms or Analytics tools set high expectations but don’t really deliver what they promised. Business and IT struggle to agree on a joint business case. A process-led approach to digital transformation helps to set the right priorities, define a realistic business case and realize the anticipated business outcomes.

This presentation discusses a focused and effective approach to digital transformation using business process management to move from strategy to operations. Attendees will learn how to:

-       Set strategy-based priorities pragmatically

-       Improve rapidly and effectively leveraging the right digital technologies

-       Adjust dynamically

-       Realize and sustain value

The digital transformation approach is explained leveraging case studies, mainly from insurance, health and technology companies.

July 21, 2020, Digital Transformation Workplace Live
Efficiency without sacrificing efficacy: The Three Economies Model
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Current ways of thinking about software development tend to suggest a (false) dichotomy between Development and Operations. Many organizations are trapped in a pattern that imagines you can either be efficient or effective. However, if efficiency and effectiveness are considered mutually exclusive (that is, you cannot drive both at the same time), it is extremely difficult to drive differentiation and therefore, unique competitive advantage. So how do you accelerate differentiation, while creating resilience and driving scale? The problem isn’t choosing between these initial logics, but instead expanding the way we understand IT works with a third economy: scope.

During this session, Jabe Bloom from Red Hat’s Global Transformation Office will discuss the Three Economies model. Through the three economies - differentiation, scale, and scope - this efficiency and effectiveness paradox needn’t be paradoxical. Organizations can pursue both forms of value (differentiation and scale), by extending their economic decision making to include a third way of thinking about value (scope). You’ll walk away with an understanding of how to adopt the Three Economies model in order to transform your organization.

July 21, 2020, Digital Transformation Workplace Live
Human Connectivity: The Missing Ingredient in Digital Transformation
Watch On-Demand

Long-lasting, impactful digital transformation requires an acute knowledge of the people,processes, and systems that comprise your organization. Successful digital transformation necessitates understanding how your tangible assets -equipment, machinery, and facilities - operate to deliver value.

It requires active participation and behavior change from people at all levels of an organization. This level of stakeholder engagement provides leaders with the insight and perspective needed to see what their specific organization needs -- not just what’s been done before.However, achieving this level of integrated engagement at scale can seem difficult, if not almost impossible. Asset data comes from multiple sources.

It takes time to integrate and analyze what’shappening. But swift decision-making and evaluation requires a solution that provides real-time,integrated insight into asset performance and location. And on people engagement, surveys provide snapshot-in-time perspectives, but lack specificity and real-time input. How can leaders collect and organize input from hundreds, even thousands, of stakeholders? More than that, how can they assess sentiment, extract meaningful insights, and use this information to make decisions?

This interactive presentation will provide Digital Transformation leaders with strategies and practical tools to engage people in change initiatives, lead positive behavior change to accompany technology implementation, and ultimately, drive successful transformation across their organizations.

● Better define opportunities for digital transformation by collecting input from the peopleclosest to the processes that need to change.

● Ideate new, creative ways to solve your problems.

● Customize solutions according to your organization’s specific needs.

● Understand employee and client sentiment at scale.

● Drive lasting change -- technology adoption and behavioral change -- by engaging people in your transformation initiatives.

July 21, 2020, Digital Transformation Workplace Live
Top 10 Digital Transformation Trends for 2020, Discuss...
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Digital transformation trends sometimes move slowly, and other times they race forward in new and unexpected directions. Regardless of technological advancement, however, most seem to agree, especially in light of the ongoing impact of Covid-19, that  the most important thing is that culture and customer experience (CX) will be pivotal to any company’s success in 2020 and beyond. 

The underpinnings of digital transformation remain the innovation and technology that allow companies to compete, differentiate, and outperform. When it comes to the tech side of digital transformation trends for 2020, some things on the list you’ll recognize, some may take you by surprise. Regardless, these are picks for the digital transformation trends for 2020.
1. 5G for You and Me
2. Analytics are the Competitive Advantage
3. AI and Machine Learning Powering #2
4. Privacy Renaissance
5. Blockchain beyond Crypto
6. XaaS
7. RPA
8. Conversational AI
9. ACPC Heats Up
10. Driverless Cars, Drones and Smart Cities
 
In this session explore where or not these or the trends for 2020 and beyond, or are they likely to change?
 
Learn from our expert speaker panel their thoughts and insights on what they think will drive digital transformation forward.
Top10 pick provided by Daniel Newman.
July 16, 2020 -Enterprise Architecture Live
Intelligent Business Process Management and Enterprise Architecture: Where Leadership Meets Process, Technology and People
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· How great cross-industry organizations design and implement world-class, sustainable iBPM/EA programs for value creation

· Key roles and responsibilities for effective iBPM/EA leadership in your organization

· What matters most: ideas, methods, technologies or people   

· How to successfully integrate iBPM/EA with your continuous improvement and innovation programs

· Industry case study on leveraging iBPM/EA to accelerate innovation for value creation

July 16, 2020 -Enterprise Architecture Live
Enterprise Architecture - What Business Really Needs
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All's well from an IT perspective, but what's the reality in the business itself?

In this session Peter will provide insights on how Enterprise Architecture works in the 'real world' and what it really should be doing for your business.

July 16, 2020 -Enterprise Architecture Live
Holistic, consistent and sustainable EAs: “Systemic Transformation Coaching” for bionic systems
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Companies are complex bionic systems containing human, social and technical subsystems.
Though we know that changes in one of these sub systems may have an impact on surrounding and/or related sub systems, EA activities are often exclusively technical- or KPI-oriented
and forget about goals and motives of human and social systems.

In this session, Jennifer will explain:

  • Composition of different system types and the process of system differentiation
  • Mind set and responsibilities of “Systemic Transformation Coaches” inside EA teams
  • Pragmatic and easy to use methods for all types of EA professionals to contribute to holistic, consistent and sustainable architectures
  • Risks and challenges of non-holistic EA approaches
July 16, 2020 -Enterprise Architecture Live
Building a business-enabling “digital backbone” requires a modern EA approach
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Meeting increasing customer & employee expectations for new data and digital products requires the need to drive innovations to market more quickly and cheaply.  Commonplace in large global organizations is the strategy for individual lines of business to feverishly yet independently pursue this goal through siloed efforts that lead to fragmentation and missed opportunities to leverage economies of scale and cross-pollination of innovative ideas. Companies with modern enterprise architecture groups are creating a digital foundation (the “digital backbone”) to meet individual business functions’ needs while accomplishing enterprise goals and digital ambitions.

In this session Gustav will share an architectural approach that combines the use-case and foundation building strategies employed by many companies to attain their data and digital ambitions.  He will share how to engage with both business and technology leaders to crate a organizational movement to build and sustain the digital backbone of the company.

Gustav has researched extensively on the topic of the Digital Backbone (https://www.cutter.com/experts/gustav-toppenberg) and as an enterprise architecture leader has implemented the concepts and strategies in his roles at BCG, Catalina, Aon and Cisco.

July 15, 2020 -Enterprise Architecture Live
Ownership & Accountability - The Functional Linkages to your Enterprise Operating System
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The architectural design and implementation of the enterprise operating system is complex and critical to the success and flexibility of any company.  The outcome should be predictability of performance and optimum speed resulting in customer loyalty and growth. 

During this discussion, Thom will cover the critical components of the construction of your Enterprise Operating System focusing on:

  • Determining the Operating Model that your business flows through
  • Construction of the Core Processes/Competencies that belong to each function
  • Creating the appropriate Maturity Model which is in line with the capabilities of your company and people
  • Setting up the ownership & accountability through visibility and transparency of measurable linkages
  • Designing the right Balanced Scorecard to insure all functions are connected and operating in tandem
July 15, 2020 -Enterprise Architecture Live
Scale Agile effectively with strategic portfolio management
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Organizations such as yours are pursuing Agile development of products and services to get a continuous stream of digital innovation out the door. Yet not without challenges. Agile demands big changes to the way we plan, make decisions and deliver results.

It demands that we embrace the spirit of independence and entrepreneurialism for the benefit of working software, customer collaboration, and speed-to-market. But proliferation of autonomous development across the enterprise can bring with it serious consequences such as autonomous and non-aligned Agile development teams, an exploding inventory of IT assets, and no coherence with overall business and IT strategy.

Find out in this webinar how you can use strategic portfolio management to ensure Agile teams remain connected to the whole. When you start strategically managing your Agile portfolio, you’ll align Agile activities to business strategy. You’ll avoid wasteful investment by consolidating and maximizing the potential of existing assets. And you’ll accelerate digital product delivery by eliminating any deployment hurdles.

July 15, 2020 -Enterprise Architecture Live
Enterprise Architecture in Mondelēz, one of the largest snack companies in the world
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The way the EA team is structured in Mondelēz, and the reason behind it

  • Why the profile of Planning and Governance even exists in the Enterprise Architecture team, and why it is important

How EA practices have been refined in our organization

  • Process Integrations
  • Automations

KPIs and Metrics

  • why they are important
  • Project Heatmaps
  • Application Portfolio Management heatmaps

My experience in terms of personal development

  • People Management
  • Change Management
  • Breadth of Technology and Depth of Project Management
  • Immense flexibility and empowerment in terms of testing out and bringing in cutting edge technology implementation to smoothen and refresh the process
July 15, 2020 -Enterprise Architecture Live
Challenges in realising AI use cases for enterprises and the way forward
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As we know the success rate for AI projects are very low, many use cases reach till successful PoC phase by creating ML model and desirable outcomes based on sample data; BUT moving them to production with real data starts coming from various sources ex, S3, ERP , Social media etc, and then the challenges start.

With changes in the model during training, accuracy in Inference goes down, versioning of dataset, model explain ability becomes important. This session discuss systematic approaches to take for scaling AI use cases.

July 14, 2020 -Enterprise Architecture Live
Enterprise Architecture: Enabler for Enterprise Strategy & Planning
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Enterprise Architecture may be a struggling practice in your enterprise or it can be the one driving your future strategy. It is the right context for your enterprise architecture that sets the path for future failure or success. In this presentation, we will explore Enterprise Architecture as an enabler for your enterprise’s successful strategy and planning.

Key take aways from this presentation

  • Why Enterprise Architecture sometimes struggle
  • Why & how Enterprise Architecture enables strategy & planning
  • Gearing EA to develop your strategic roadmap and what to expect
  • Avoid falling into the traps
July 14, 2020 -Enterprise Architecture Live
Accelerating Value Creation: Maximizing Hybrid Cloud Outcomes Through Platforms
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Organizations across the spectrum have looked to leverage both public and private clouds to accelerate value creation either through cost optimization and or reducing time to address market conditions.  

The actual results of these efforts have mostly produced mixed and or negative company and organizational outcomes.  In this session we will discuss root causes and lessons learned from these efforts.  

Also, we will share examples of strategies and tactics that have been utilized by our clients that have proven to create positive IT and balance sheet outcomes.  

July 14, 2020 -Enterprise Architecture Live
Enterprise Architects: The Champions of IT
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The global impact of the COVID-19 pandemic caught the world unawares. Not only did the pandemic tax our healthcare systems in ways we couldn’t imagine, it forced businesses to adjust to a largely remote workforce, cut costs, and make very difficult decisions to stay afloat.

This unprecedented time elevated the role of enterprise architects into the champions of IT as they quickly assessed their companies’ business capabilities, determined how to provide moreself-service abilities to employees, cut IT costs, and ensure business continuity throughout an organization.

Driven by the IT needs during the pandemic, Hylton Southey, Managing Director of LeanIX, Inc.will discuss what organizations need to consider as they transform their IT and leverage enterprise architecture for business continuity.

Key takeaways from this presentation:

  • Learn how the global pandemic forced companies to rethink their IT transformation to accommodate a remote workforce
  • Understand the issues enterprise architects need to address to ensure business continuity
  • Gain insight into the steps EAs can take to keep IT running while balancing the needs ofthe business
  • Learn how the Government of Yukon ensured business continuity using enterprise architecture
July 14, 2020 -Enterprise Architecture Live
Changing the Perception of Enterprise Architecture
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There is a golden rule in change, to change others you first have to change yourself. Never has this been truer than in the case Enterprise Architecture. Current events have highlighted the need for holistic approaches to responding to unexpected business challenges. But, the pure IT centric approaches to Enterprise Architecture have been found lacking. In order to stay relevant and keep your Enterprise Architecture alive, you need to change people’s perception, and that starts by rethinking and reinventing yourself as an Enterprise Architect.

In this keynote session Mark will explore several key areas of change for you to consider, along with the rationale and value of making those changes. Topics to be addressed include:

  • Switch from Artefacts to Outcomes to Better Engage Business Teams.
  • Increasing Business Architecture and Innovation Efforts for Greater Relevance.
  • Moving from Governance to Guiderails in Order to Avoid Conflict.
  • Questioning the type, use and value of Enterprise Architecture Tooling.
  • Collaboration and Consumption Beats Creation Hands Down.
June 25, 2020 - iBPM Live
Digital Transformation - Why, Where, How, & What
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In this new world post COVID, Digital Transformation is not only a desire for companies, it has become a necessity to survive and thrive. Current and upcoming technology changes are forcing the hand of many organizations that have been resisting this change.
 
In this session we answer the questions of 
 
Why should your company focus on Digital Transformation
Where is the current environment pushing Digital Transformation
How to start the process of Digital Transformation
What types of companies are succeeding in Digital Transformation
June 25, 2020 - iBPM Live
Transform into a Lean Enterprise to focus on customer value in times of uncertainty
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Introduction
Organisations are trending more towards becoming Lean Enterprises focusing on value creation for the end customer. Highly efficient organisations understand their entire value chain, working backwards from customer requirement to fulfilment, not the other way around. The focus on optimising the value chain has seen the re-birth of Lean in organisations as a mechanism for motivating a culture for improvements.

Beyond the horizon an opportunity exists for businesses to embrace a new normal. Companies need to focus on protecting their core business and minimising costs to deliver their products and/or services.

But, where do companies start? How do they know what is core or non-core in their business? And ultimately, how can they be confident that their decisions won’t compromise any competitive advantage making them worse off?

Key Takeaways

  • Understand how iBPM solutions can accelerate transforming into Lean Enterprises.
  • Learn where customer value is delivered in a business.
  • Measure how to deliver customer value with the least amount of effort.
  • Create ownership among staff to make improvements.
June 25, 2020 - iBPM Live
Driving the Return on Investment from your Model-based Enterprise
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 This session will establish critical process and application capabilities required to deliver the Core Model-based Definition Infrastructure require to enable the Model-based Enterprise. We will additionally walk through the critical process and application capabilities required to establish the Model-based Enterprise through Mfg. Engineering, Quality, Tooling, Manufacturing, Procurement, and your Mfg. Outsource Supply Base.

Key Takeaways:

  1. Strategic Roadmapping is Critical as the Journey will be complex and staged
  2. Substantial and Measurable ROI has been proven by A&D an Automotive Industries
  3. Digital Enterprise is not attainable absent a full conversion to 3D
  4. The Model-based Design Environment will drive additional ROI from your CAD & PLM Assets
June 25, 2020 - iBPM Live
Delivering Exceptional Operations Results: Breaking Inertia Through the Combination of Processes, People, and Measurements (KPIs)
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  • How to break inertia by changing existing rooted perceptions?
  • What is the best process to achieve on-going continues improvements?
  • How to harness the right KPIs to facilitate buy-in of people on all levels of the company?
  • The importance of focusing on tangible, visible results
  • Creating a complete turnaround: from worst in class to BEST IN CLASS within few years. 
June 24, 2020 - iBPM Live
How to Identify and Resolve “Points of Failure” in Business Processes
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Any company today needs to think like a software company — placing technology at the heart of their organization. Process automation and emerging technologies like Robotic Process Automation (RPA), artificial intelligence, microservices and the general move to the cloud provide tremendous new opportunities for automating operations and transforming your business. Camunda is driving this sea change with a new vision for process automation — enabling every enterprise to automate any process, anywhere.

June 24, 2020 - iBPM Live
Five steps to improving business processes by delivering AIOps
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AIOps, artificial intelligence for IT Operations, can significantly improve IT operational processes and,thus, business applications and processes.

According to Gartner, 40% of organizations will be maximizingAIOps by 2023! Join us and learn how to implement our five-step strategy, including:

What is AIOps – from a simple definition to the impact on your IT Operations

  • Step 1 – how to monitor all, consolidate events and create a central store
  • Step 2 – being ready to respond using machine learning to drive automation
  • Step 3 – maximizing process and remediation automation
  • Step 4 – introducing domain centric and agnostic analytics
  • Step 5 – supportive tools, integrating automated operations 
June 24, 2020 - iBPM Live
Speeding up the proposal phase in project business by 300% using an intelligent tender document screening approach
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Identifying risk extremely early in the project business processes was the key target to develop the intelligent tender document screening approach.

Currently the systematics are used in a broader and more holistic way to enhance proposal processes and get much more speed while reducing reading time of large or many documents

  • Intelligent tender document screening approach
  • Most interesting use cases and benefits
  • How to implement it
  • Results and outcomes of different usages and scenarios 
June 24, 2020 - iBPM Live
BPM Re-Imagined: The impact of emerging technologies on business automation
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Any company today needs to think like a software company — placing technology at the heart of their organization. Process automation and emerging technologies like Robotic Process Automation (RPA), artificial intelligence, microservices and the general move to the cloud provide tremendous new opportunities for automating operations and transforming your business. Camunda is driving this sea change with a new vision for process automation — enabling every enterprise to automate any process, anywhere.

June 23, 2020 - iBPM Live
Intelligent Business Process Management: Where Leadership Meets Process, Technology and People
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  • How great cross-industry organizations design and implement world-class, sustainable iBPM programs for value creation
  • Key roles and responsibilities for effective iBPM leadership in your organization
  • What matters most: ideas, methods, technologies or people   
  • How to successfully integrate iBPM with your continuous improvement and innovation programs
  • Industry case study on leveraging iBPM to accelerate innovation for value creation
June 23, 2020 - iBPM Live
How to Prioritize Customer Needs and Expectations
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As a contract manufacturer, Jabil strives to be the most technologically-advanced and trusted manufacturing solutions provider. To be able to drive this vision, we are focusing on our processes to prioritize customer needs and expectations. During the presentation you will get more insight into:

  • Jabil Who We Are
  • Integrating IBPM in Our Strategy & Operating System
  • IBPM Strategy and Architecture
  • IBPM Strategy and Architecture
  • Overall Roadmap
  • Jabil IBPM, Signavio In Use
June 23, 2020 - iBPM Live
Using AIOps to Improve Your Digital Business Processes
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Today many business processes are codified in applications. IT Operations is now a significant partner in making sure these processes are working and if not getting them back up and running. To do this, they need to enlist the help of machine learning, big data analytics, and process automation to operate efficiently in this new era.

In this session, Wes Cooper from Micro Focus will showcase how AIOps from can help improve your digital business processes by assuring the services stay running and optimized with automated monitoring, analytics, and remediation.

June 23, 2020 - iBPM Live
Systems Thinking & Approach: The Enterprise Operating System for the Concept to Cash Value Stream
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pplying the fundamentals and using a systematic approach to your improvement is critical now more than ever. Not only does our technology rapidly change, but so does the people using it. The fundamentals to the methods and tools have been modified, skipped, and/or politicized over the past decade leading to a deep approach rather than taking the first step of understanding how the enterprise operates. The structure and process must be in place for Strategic Planning, Policy Deployment, Annual Operations Execution, and Operational Excellence in order to keep your improvements sustainable. The approach must be packaged so that all people can be part of and accept the change. Key elements from this talk will be:

  • Determining your Optimum Speed & Predictability through the fundamentals of analyzing current performance, capability, and entitlement.
  • Use what’s needed, not what the standard has forced upon you. Finding the balance of Technical/Political/Cultural influences.
  • To know the difference between doing something Different versus Differently
  • Eliminating the Culture of Repetitive Problem Solving
  • Knowing if you are in a Recovery, Turnaround, or Transformation and the importance of using the right approach.
June 11, 2020 - RPA & Intelligent Automation Live
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RPAs can be used to ease the connection and interface between different technologies or between old legacy and newer systems. It is perfect to replace processes that are highly manual, rule-based, and repetitive. While this tool has proven success, they come with a big bill and lots of monitoring and validation.

While RPAs can save significant cost and time they cannot replace fully integrated systems that talk to each other without the need for a middle-channel to bend the data and translate into other forms. I will provide several examples of how we utilized RPAs to save millions of dollars and avoid significant headache. I will also list some steps I would do differently next time I implement an RPA project.

  • RPAs are fantastic, if they are done right and if the right resources/partners have been utilized
  • Significant cost and time can be saved using RPAs
  • Monitoring and validation can come with big bills
  • Next time I implement RPAs I would probably invest in resources
  • Many RPAs can last for years and can do magic
  • When translating data between different systems/technologies, RPAs are great “band-aids” that can temporary replace fully integrated systems. However, a fully integrated system should be the ultimate goal if money, resources, and time are available because the solution is native and should works seamlessly.
June 11, 2020 - RPA & Intelligent Automation Live
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The UiPath vision is a robot for every person. And we’re building our product to help that vision become a reality.

  • Look inside StudioX and how it helps citizen developers and power users create their own robots.
  • See how Automation Hub enables teams to share robots and submit automation ideas.
  • Learn how the concept of a robot for every person is helping organizations today.
June 11, 2020 - RPA & Intelligent Automation Live
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It’s easy to underestimate the work and time involved in satisfying the needs for RPA governance, whether your business complies with SOX or not. Marco Chmura, Director of Quality & Transformation at Morningstar will share their journey in building effective controls as they’ve continued to expand their program (now in year 3) to key processes interacting with SOX sensitive applications.

Some highlights:

  • What does success look like and what’s needed to achieve it?
  • Partnering early on with Compliance & IT/Security teams on:
    • Security Administration needs
    • Establishing Change Management & Appropriate segregation of duties
    • Fulfilling Backup and Recovery requirements
  • Identifying and empowering a core process review team
  • Controls in place, SOX sign-off received – What’s next for RPA program?
June 11, 2020 - RPA & Intelligent Automation Live
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You are standing in a room amidst a sea of different unsolved jigsaw puzzle and a pile of loose pieces yet to be connected. Each puzzle must be solved simultaneously while new puzzle pieces are streaming into the room from all angles. 

There is no obvious indication of which piece goes with which puzzle, and you only have fractions of a second to decide where a piece may fit into every puzzle in the room and some pieces may fit into multiple puzzles. The time you have to make sense of all this, your window of opportunity, is the time it takes the customer to click a choice in a Digital property, move their eyeball to a new location of a Physical property, or the milliseconds that define a span of time for the next best action.

Now let’s think about puzzles in another different domain, security, are you safe? Who is a potential insider threat? How do you know? These are just different puzzles to solve, the unknowns are the puzzles.  How do you answer the unknown and deliver insight that is thought to be impossible? How do you do this with precision and better than your competitors?  We will introduce the basics in this discussion.

June 10, 2020 - RPA & Intelligent Automation Live
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Data Analytics is the foundation of modern decision-making process It allows analyzing raw data tomake important decisions. During the recent Covid-19 virus epidemic we saw the power of analytics topredict the severity and the duration of the epidemic.

In every decision made by hospitals, medical professionals, and government used analytics to plan the response to this disease. For every busines sexecutive it is essential to understand basic principles of analytics. First, this seminar offers basic information about analytics which includes machine learning and deep learning. Next it enumerates the tools necessary for building analytics models. Analytics models are currently built using TensorFlow/Keras, Python/R software products and require asignificant amount of computing resources.

This precludes running analytics models on personal computers. Generally, they are not powerful enough. Analytics models usually run on cloud servers because they have enough computing resources. Consequently, Fortune 500 companies build analytics models on cloud servers. Cloud servers provide access to GPU (Graphics Processing Units) and TPU (Tensor Processing Units).

These processors can execute trillions of floating instructions per second. Due to parallel processor architecture built in GPU and TPU, they are ideal for matrix multiplication operations—the most frequently used operation in analytics models. The 3 most popular cloud services are AWS (Amazon Web Services), GCP (Google Cloud Platform), and Azure from Microsoft. Cloud servers provide general computing service in three “flavors” –Infrastructure, Platform, and Software.

They also provide the services uniquely necessary for analyticsprojects. This seminar will examine these cloud services in detail. A comparison of them will be explored from theperspective of which cloud service is better suited for analytics models. Next, the seminar will focus onhow to set up cloud servers for analytics projects.

June 10, 2020 - RPA & Intelligent Automation Live
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A common myth about Robotic Process Automation (RPA), fueled by a fear of losing livelihoods, is that RPA will replace all jobs. Is RPA really taking over, or is it liberating human intelligence from mundane, repetitive, error-prone tasks so you can invest in more creative, innovative, and productive initiatives?

Get all your pressing questions answered, around this hot topic including:

  • What can RPA really do for you?
  • How are organizations using RPA right now?
  • Can RPA really help to reduce IT costs?
  • How can you build an RPA process that uses both API and UI actions?
June 10, 2020 - RPA & Intelligent Automation Live
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RPA teams are often challenged by the limitation of the existing RPA toolset, in being unable to automate knowledge based tasks. Many RPA products have incorporated the magic terms “AI” or “Analytics”, however on closer examination, one quickly finds that most solutions are either too narrow or there is misrepresentation of AI/ML capabilities.

In 2017, our RPA CoE at Nokia, set out to create a general solution for Nokia RPA 2.0, which would integrate Nokia’s AI/Analytics platform (used as “Brains”) & RPA technology (used as “Hands”) and bring in the capability of automating judgement driven complex processes. We selected this use-case as our pilot as it had the required cognitive complexity to necessitate use of deep-learning algorithms, sufficient volumes to produce a viable business case & was scalable across multiple customers.

This session will summarize this story of conceptualizing, implementing, improving and achieving success, including lessons learnt during this journey.

Key Takeaways

  • How to visualize and set-up a general solution for RPA augmented with AI/ML algorithms
  • Business case set-up & managing organization’s expectations/response – what is unique for such systems
  • Nuances and operational challenges of implementing such systems
  • Outlook for such systems
June 10, 2020 - RPA & Intelligent Automation Live
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As companies adopt an ‘automation first’ mindset and the demand for enterprise-wide automation continues to grow, business and technology leaders grapple with how to most effectively—and efficiently—plan and organize automation approaches and deployments and scale across the enterprise.

The good news for the enterprise is that wherever you are on your automation journey, there are footprints to follow to help leaders chart the best path from initial RPA pilot implementations to large scale, enterprise-wide deployments.

In this session, Blueprint CTO Tony Higgins will share how to rapidly and effectively scale RPA enterprise-wide to unleash the full value that process automation brings, create significant bottom-line impact, and design your business for long-term resiliency, including how to:

  • Prioritize and expand your RPA to broader, more complex, end-to-end business processes
  • Enable business users and developers across your organization to collaborate and manage automations from concept, to development, to implementation and maintenance
  • Accelerate RPA development
  • Reduce RPA maintenance costs by ensuring you build the right automation the right way the first time
  • Determine and manage the impact of technology or business-level changes on RPA deployments
  • Ensure the right governance for automation at scale
June 9, 2020 - RPA & Intelligent Automation Live
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  • Overview and evolution of Intelligent Automation Capabilities (AI, Machine Learning, Natural Language Processing, OCR, RPA)
  • Discussion about emerging mainstream use cases and areas of early adoption
  • Pivot discussion towards real-world challenges
  • Fact vs. Fiction limitations of AI today
  • Culture and Change Management
  • Concept of defensibility/interpretation of model to be expanded upon- “can’t blindly trust the black box”
  • Update on regulatory concerns
  • Models for success:
June 9, 2020 - RPA & Intelligent Automation Live
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Many enterprises are pursuing automation initiatives across BPM, RPA and AI. The underlying strategic goal behind these automation projects is Digital transformation that will help deliver operational efficiencies and competitive advantages for the firm. Unfortunately, most enterprises don’t realize that silo automation efforts can create technology debt or short lived efficiencies when they don’t address the underlying processes and prepare the process for digital target state before applying technologies.

The concept of hyper-automation highlights the value of holistic automation across tasks, processes, data, content, collaboration and conversations with a repeatable approach to managing automation projects from idea to delivery.

This presentation will address key concepts, methodology and best practices involved in establishing enterprise automation programs built on the foundation of process excellence

June 9, 2020 - RPA & Intelligent Automation Live
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Welcome to the world of the new robo worker. With an ever-expanding need to automate business and technical processes, the scope and scale of other solutions are being challenged. As reliance on automation grows, it becomes increasingly important to choose an enterprise-grade, always-on solution that scales. Businesses need a robotic automation solution designed to support a highly-available, scalable, secure and resilient platform, yet still provide an intuitive design experience enabling low- or no-code authoring. 

In this session, we will:

  • Demonstrate how to build an RPA process with no coding required
  • Show how to build an RPA process that uses both API and UI actions
  • Talk about why UI automation is difficult for some vendors
  • Discuss a critical, real-world customer financial challenge, focused on reducing human resources to perform a time-sensitive and daily need
  • Share the savings and benefits of implementing RPA from actual customer examples
June 9, 2020 - RPA & Intelligent Automation Live
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Donald will describe in detail how he created and delivered the world's first national virtual practice of medicine, and hands-free pharmaceutical manufacturing management using:

1) Artificial Intelligence and Deep Machine Learning
2) Radio Frequency Technology and Robotic Process Automation
3) Machine Vision and Speech Synthesis
4) Digitization and Virtualization
5) Encryption for Medical Records management HIPAA Compliance
6) Hand Held Device Enablement for visualizing global multiple site pharma
manufacturing, and patient office visit and procedure scheduling
7) Zero Defect Physician Licensing and Credentialing in all 50 States and
Puerto Rico