--- title: Managed Webinar - The Fully Automated Contact Center description: Managed Webinar - The Fully Automated Contact Center --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - [BTOES Awards](https://btoesawards.com/) # watch. learn. grow. #### Webinars Delivered By Progressive Thought Leaders ## The Fully Automated Contact Center Transform your customer’s experience with end-to-end automation. Whether a customer seeks help online, in-store, or with an agent, UiPath enables contact centers to automate the entire customer journey – from initial self-service to human-assisted interactions. Join Brad Beumer and UiPath customers as they discuss the following: - Progressing toward a zero-touch customer experience to reduce call volume by 50% and improve first contact resolution - Take the robot out of your agents while reducing training time and error rates, and handling times by as much as 40% - Automate handoffs to the back-office to decrease customer wait times and improve customer satisfaction Watch OnDemand **This webinar will take place on:** Wednesday May 26, 2021 2:00PM - 3:00PM ET #### **Presenters:** ![Beumer, Brad](https://insights.btoes.com/hs-fs/hubfs/Beumer%2c%20Brad.jpg?width=200&name=Beumer%2c%20Brad.jpg) **Brad Beumer,** Customer Experience Automation Leader, **UiPath**     Brad Beumer is the Customer Experience Automation (Cx-A) lead at UiPath. Brad helps UiPath's clients and partners envision the role of automation in their end-to-end customer experience and contact center journeys. Brad has been delivering customer experience automation and contact center solutions for over 20 years.   ![image (14)](https://insights.btoes.com/hs-fs/hubfs/image%20(14).png?width=200&name=image%20(14).png) **Jonathan Decker,** Presales Technical Consultant, **UiPath**     Jonathan Decker is an Presales Technical Consultant at UiPath. Prior to UiPath, he worked as a Software Engineer at Calabrio, which focuses on Workforce Optimization software and got a chance to be a developer on Cisco Agent Desktop. Jonathan enjoys spending time on the lake sailing and playing strategy board games with family. ![IMG\_3395](https://insights.btoes.com/hs-fs/hubfs/IMG_3395.jpg?width=200&name=IMG_3395.jpg) **Mladen Milanovic,** Vice President, **Presidio’s Global RPA Program**     Mladen Milanovic is Vice President of Engineering responsible for Presidio’s Global RPA Program. Mladen has 20+ years of experience in contact center industry-leading presales, post-sales, project management, and custom application development groups. In recent years Mladen is focused on workforce transformation and automation. Watch OnDemand **Sponsored By :** UiPath ![](https://insights.btoes.com/hubfs/GTW%20Sponsors%20(15).png) ## Watch On-Demand Please enter your email to register for this event We respect your privacy, By submitting this form you submit your information to the organiser, who will use it to communicate with you regarding this event and their other services and you have agreed to having your details passed onto the sponsors of this virtual conference. Powered by Proqis © 2020 Proqis, Inc. All rights reserved. ### Contact Us 50 Grosvenor Hill. London W1K 3QT. United Kingdom. - +44 203 435 8367 or +1 312 496 6621 - [info@proqis.com](mailto:info@proqis.com) - - - - - - - - Copyright 2023 Proqis® - [Terms of use](https://insights.btoes.com/terms-of-use) - [Privacy](https://insights.btoes.com/privacy) - [Cookie Policy](https://insights.btoes.com/cookie-policy)