Transform your customer’s experience with end-to-end automation. Whether a customer seeks help online, in-store, or with an agent, UiPath enables contact centers to automate the entire customer journey – from initial self-service to human-assisted interactions. Join Brad Beumer and UiPath customers as they discuss the following:
Brad Beumer,
Customer Experience Automation Leader,
UiPath
Brad Beumer is the Customer Experience Automation (Cx-A) lead at UiPath. Brad helps UiPath's clients and partners envision the role of automation in their end-to-end customer experience and contact center journeys. Brad has been delivering customer experience automation and contact center solutions for over 20 years.
Jonathan Decker,
Presales Technical Consultant,
UiPath
Jonathan Decker is an Presales Technical Consultant at UiPath. Prior to UiPath, he worked as a Software Engineer at Calabrio, which focuses on Workforce Optimization software and got a chance to be a developer on Cisco Agent Desktop. Jonathan enjoys spending time on the lake sailing and playing strategy board games with family.
Mladen Milanovic,
Vice President,
Presidio’s Global RPA Program
Mladen Milanovic is Vice President of Engineering responsible for Presidio’s Global RPA Program. Mladen has 20+ years of experience in contact center industry-leading presales, post-sales, project management, and custom application development groups. In recent years Mladen is focused on workforce transformation and automation.
Sponsored By : UiPath
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