Subscribe
The World's leading Oil & Gas online event

Virtual Conference

July 11, 2022

The world's leading Cultural Transformation Industry online event

Virtual Conference

July 26, 2022

Europe's leading iBPM Industry online event

Virtual Conference

August 2, 2022

The World's leading Enterprise Architecture Industry online event

Virtual Conference

August 9-10, 2022

The world's leading Artificial Intelligence industry online event

Virtual Conference

August 16, 2022

The world's leading RPA & IA Industry online event

Virtual Conference

August 23-25, 2022

The world's leading Digital Process Automation Industry online event

Virtual Conference

June 21, 2022

The world's leading Blockchain Industry online event

Virtual Conference

September 6-8, 2022

The world's leading Oil & Gas online event

Virtual Conference

July 12, 2022

The world's leading Cultural Transformation online event

Virtual Conference

July 26, 2022

The Europe's leading iBPM Industry online event

Virtual Conference

August 2, 2022

The world's leading Enterprise Architecture online event

Virtual Conference

August 9-10, 2022

The world's leading Artificial Intelligence online event

Virtual Conference

August 16, 2022

Arjun Ahlawat
By
June 13, 2022

INSIGHTS ARTICLE: Marlabs LLC - Right-Fit People-First Intelligent Automation – from enablement to innovation.

BLOGS COMPANY LOGO - 2022-03-24T183607.531pillar%20page%20line%201

Right-Fit People-First Intelligent Automation – from enablement to innovation

2021 has been a prominent year in digital transformation across industries. As per Zinnov Hyper-Intelligent Automation Landscape Report 2021 – “enterprises spent about $ 1 trillion on digital transformation globally. Whilst the automation spend during the same time is estimated to be $ 16 billion, it is forecasted to rise to $ 120 billion by 2026 at CAGR of 50+%”.
 
Most organizations are attributing this hype to enterprise readiness to leverage structure and unstructured data, need to scale using process standardization, and of course, the pandemic re-defining future of work with increased pressure on cost and volume.
 
However, while businesses are realizing automation mid-term gains in increased cost-savings, accuracy, and productivity
setting up and industrializing intelligent automation company-wide still seems to be a big challenge for most of companies. Industry analyst HFS Research states: Only 13% of RPA adopters are able to scale their automation.
 
As we engage customers across IT, business, and operations
 
the roadblocks swing to and from lack of comprehensive governance framework to execute step-by-step implementation, ability to manage heterogeneous technologies, inadequate platform selection, lack of enterprise-level financial & efficiency metrics reporting, and inadequate process identification & definition. Yet, in most engagements where we are deep-rooted, our findings suggest that “managing change” and ability to collaborate by various automation stakeholders stands out as the most challenging barrier to overcome IA adoption. 
 
What really matters in intelligent automation roadmap
 
Intelligent Automation as a capability, focuses on making organizations zero or near zero-touch operations and enables technology rationalization via harmonization and standardization of processes
 
For organizations to design an end-to-end program, they first need to recognize that IA is not a technology program but a discipline that requires process excellence mindset and business alignment at every step of the way. Most of our automation programs at large customers are designed with these critical dimensions
 
One: Define incremental journey of Impact and Value
 
Transformational impact changes the way business is done and creates an entirely new experience for all as long automation is approached as an incremental journey. It must start with 1.0 or automation enablement where organization concentrates on automating processes or steps within those processes, primarily to improve cycle-time, quality, and compliance. Once the business, IT and Operations is, not are, ready to take the leap-forward to 2.0 or process transformation, the focus needs to shift to automating intelligent decision making that directly reduces expensive manual operations, resulting in increased uptime and process standardization. This then helps enterprise build a circle of trust and a framework to bounce to what really matters - Automation 3.0 or Business Innovation. This phase focuses on the first principle thinking on revenue growth and market disruption that leads to not only scalable functions at the enterprise level, but increased job satisfaction for all impacted employees, and in turn change the way business is done creating new experiences for customers including employees, partners, and end customers.
 
However, because automation benefits sometimes are so attractive, organizations tend to try and leapfrog within these three horizons. While deploying this incremental blueprint at one of the fortune 500 pharma customer, we realized the continuous delivery of value across three phases had to be gate-locked and clocked on enterprise technology maturity and behavioral economics. This led to deciphering a critical element as a pre-requisite for institutionalizing automation program:
 
Two: Build a culture of user-centered innovation (UCI) led Automation
 
For automation to be non-threating and sustainable beyond technology improvement, it is imperative for businesses to implement organizational change via a user-centric approach. As surprising as it may sound, a year into automation driving more than $ 25 M savings via RPA, chatbots, IDP and cognitive intelligence implementation at a customer
we embarked on devising an automation adoption and organizational change via design-led approach to help program re-prioritize experience.
 
For automation to be truly successful, digital workers are required to work seamlessly with digital agents (BOTs). While process and technology improvement plan are relatively recognizable, user adoption to the program is directly proportional to a right-fit people-first plan that creates an optimal experience. It also requires a left-shift approach to problem identification as customers relates more to problems than solutions and hence become the change champions to drive enterprise-wide adoption. The increase in idea funnel, better prioritization, business outcome driven KPIs, organization redesign, and retraining acceleration are some of immediate benefits realized along the way if this is covered early in the game
 
Finally: Opportunity is bigger than the problem
 
Automation is an infinite continuum from enablement to innovation that largely depends upon business willingness to change and adapt along the way. In a utopian state, a fully automated enterprise must yield to the next big thing in its industry.
 
However, it is equally critical for enterprises to assess and prioritize what they require to approach a cohesive automation program and embed the learnings of each phase in future-proofing business investment and outcomes.
 
About the Author
 
Arjun Ahlawat
Global Business Head - Life-Sciences and Automation Advisory
Marlabs LLC
 
Arjun Ahlawat is Vice President and Global Business Head of Life-Sciences and Automation Advisory at Marlabs. A strong believer and leader of Artificial Intelligence & Automation, Arjun leads advisory and evangelization across customers around the globe for AI-driven Hyper-Intelligent Automation. Prior to Marlabs, Arjun spent much of his career in digital practice at Cognizant and Aeris. 

pillar%20page%20line%201


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

Submit an Article

300x300-LX-Connect-Boston
24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
RESEARCH REPORT 2021/2022
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
ATTENDEE - Proqis Digital Event Graphics-1
Proqis Digital Event Graphic
ATTENDEE - Proqis Digital Event Graphics (4)
ATTENDEE - Proqis Digital Event Graphics (2)
ATTENDEE - Proqis Digital Event Graphics (3)
Proqis Digital Event Graphic
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Speaker Presentation Operational Excellence Business Transformation Business Improvement Business Excellence Process Management Continuous Improvement process excellence Process Optimization Process Improvement Leadership Award Finalist Case Study Digital Transformation Enterprise Excellence Change Management Premium Lean Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture Agile end-to-end Business Transformation Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Culture Transformation Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Enterprise Architecture BTOES From Home RPA & Intelligent Automation Live Technology Financial Services Insights Article Customer Experience Excellence Healthcare Process Mining Healthcare and Medical Devices Process Automation iBPM Culture Customer Experience Innovation BTOES Video Presentations Exclusive BTOES HEALTH Strategy Execution Business Challenges Report Industry Cultural Transformation Manufacturing Digital Workplace Transformation Robotic Process Automation (RPA) IT Infrastructure & Cloud Strategies Digital Process Automation BPM Automation AI Lean Manufacturing Webinar innovation execution Robotic Process Automation IT value creation Agility Business Supply Chain Planning Systems Engineering RPAs Insurance Process Design Digital data management Speaker Article Speaker's Interview digital operations Awards Oil & Gas thought leaders Artificial Intelligence BTOES Presentation Slides Cloud Machine Learning Data Analytics Digital Transformation Workplace Banking and Capital Markets Transformation Data Finance Professional Services Education IT Infrastructure IT Infrastructure & Cloud Strategies Live Intelligent Automation Blockchain Interview Business Process Management White Paper investment banking BTOES19 Consumer Products & Retail Government Operational Excellence Model Project Management Algorithm Automotive and Transportation Banking Business Environment Digital Bank Primary Measure of succes Sales business expansion revenue growth Adobe Sign Agile Transformation BTOES Delivery solution E-Signatures Electricity Global Technology HealthcareTechnologies Innovation in Healthcare Relationship Management Transportation Accounts Receivable (AR) Big Data Technology CORE Cloud Technology Cognitive learning Days Sales Outstanding (DSO) Logistics Services Operational Excellence Example Risk Management Solving Cash Flow with AI business process automation transformation journey Analytics Insight Covid-19 Data Entry Digital Experience Digital Network Digital Network Assistant (DNA) Digitization Drinks Enterprise Agile Planning HR Hybrid Work Model Internet Media NPS Net Promoter Score Program Management Portal (PgMP) Six Sigma Sustainability TechXLive Automated Money Movement Biopharmaceutical Blue Room Effect Capital Market CoE Creative Passion Digital Transformation Workplace Live Digital Workforce Digitalization ERP Transformation Effective Change Leaders Enterprise architecture as an enabler Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Human Capital Lean Culture Natural Gas Infrastructure Natural Language Processing Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager Supply Chain Management Sustainable Growth The New Era of Automation Transformation Initiatives Workplace Analytics eForms eSignatures 3D Thinking BEAM BFARM BTOES17 Banking & Financial Services Big Data Processing Business Analytics Business Growth Business Process Governance Centralized Performance Monitoring System Communication Creativity Digital Technologies Digital Technology Educational Psychologist Energy Management Health Insurance Health Maintenance Organizations Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Kaizen Medicare Moodset for Excellence Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Pharmaceuticals and Life Sciences Photographing Price and Routing Tracking (PART) Process Design Document (PDD) Product Identifier Descriptions (PIDs) Python Quote to Cash (Q2C) Reduce your RPA TCO Resilience SAP Sales Quota Team Work Telecommunications Text Mining The Document is Dead The Fully Automated Contact Center Visually Displayed Work Culture master text analytics virtual resource management Agile methodology Announcement

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120