Subscribe
The world's leading Process Mining online event

Virtual Conference

August 10-12, 2021

The world's leading Customer Experience Excellence online event

Virtual Conference

September 07-09, 2021

The world's leading Financial Services online event

Virtual Conference

September 28-30, 2021

The world's leading Oil & Gas online event

Virtual Conference

October 12-14, 2021

The world's leading Autonomous Things online event

Virtual Conference

October 19-21, 2021

The world's leading Predictive Analytics online event

Virtual Conference

November 2-4, 2021

The world's leading Artificial Intelligence online event

Virtual Conference

November 16-18, 2021

The world's leading Autonomous Things online event

Virtual Conference

November 30 - December 2, 2021

The world's leading Process Mining online event

Virtual Conference

August 10-12, 2021

Join the largest online meetings ONLY event that connects the entire RPA ecosystem.

Online

November 9-11, 2021

Join the largest Conference and Award program of the Business Transformation & Digital Transformation ecosystem.

Virtual & In-Person,
Renaissance Orlando at SeaWorld®

Dec 13-17, 2021

Conor McGrath
By
July 14, 2021

INSIGHTS ARTICLE: FlowForma - Conor McGrath: Creating A Culture of Innovation Within Your Organization Through Digital Process Automation

BLOGS COMPANY LOGO (38)pillar%20page%20line%201

Creating A Culture of Innovation Within Your Organization Through Digital Process Automation

You may already be aware that digital process automation software empowers your workforce to digitize internal business processes. What are less obvious however, are the side benefits such as cultural change and grass roots process innovation. So how do you achieve an innovation culture from the bottom up?
 
Everyone Needs An Evangelist
 
Putting the tools into employee’s hands is not enough, they need to know how to use them and must be motivated by benefits that will come their way when the tools are used effectively.
 
Someone needs to take on the task of selling the concept of self-service digital process automation within the organization. Typically, that person needs to take the initiative and automate their first process quickly, measure the benefits, and then relay their experience within their internal network.
 
Having a digital process automation evangelist makes it easy to show colleagues how they did it and encourage them to do the same. For many, the thrill of building a system in a lunch break is a winner but not everyone will follow. Those that do will have a similar experience and can spread the idea further. Eventually, through repeated success, word-of-mouth communication and support from the evangelist, cultural change will be achieved across the organization so that self-service digital process automation becomes the norm.
 
Everyone Needs To See Rewards
 
The initial effort required to automate your first process must be low and the benefits must be obvious if cultural change is your goal. With a process automation solution, you can build solutions with minimal effort - in as little as an hour. This is very important when you want a businessperson to take time out of their busy schedule. Also, the solution must generate a reward in terms of efficiency (which can be measured through automated reporting) or by enhancing the experience of the participants in the process (generating desire to use the process, so that it’s less of a chore).
 
57024f4c-a091-4a92-a20a-50bcce1bde6b-images_you_would_like_include_in_the_article-Creating-A-Culture-of-Innovation-Within-Your-Organization-Through-Digital-Process-AutomationDigitizing a manual process generates at least a 50% improvement in efficiency, and the total benefit is linked to the number of times that process is executed within a time-frame. You should always see a benefit. The trick with cultural change is that it has to be obvious and achieved in a short term.
 
What About The Risks?
 
The best outcome of a successful digital process automation roll-out is that it encourages process creators to innovate. Employees at all levels can use digital process automation tools to create new, efficient, business processes or refine existing ones.
 
With any innovation there is risk during implementation. The process may appear to work well from a certain viewpoint, but a peer review is essential to control the risk before the process is actively used in the organization.
 
The solution is to use sand-boxed areas, where creators can play with processes to establish the best approach to achieving their business goals, with an additional step for peer review where controllers can assess the business risk before putting the new process into practice.
 
So, putting it all together:
 
1. Decide on a platform
 
a. Make sure you test it with the businesspeople who will configure your processes
 
b. It needs to have the breadth to tackle anything, not just workflow
 
2. Appoint an evangelist
 
3. Start small
 
4. Get results quickly and spread the word
 
5. Be prepared to grow quickly - with governance to control risks
 
6. Measure the rewards, to maintain executive support
 

pillar%20page%20line%201


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

Submit an Article

24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
pdf
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
DO NOT TOUCH - SPEX  - Proqis Digital Event Graphics for Forward Schedule Email (25)
7-Jun-01-2021-08-52-30-07-AM
DO NOT TOUCH - SPEX  - Proqis Digital Event Graphics for Forward Schedule Email (22)-1
DO NOT TOUCH - SPEX  - Proqis Digital Event Graphics for Forward Schedule Email (23)
DO NOT TOUCH - SPEX  - Proqis Digital Event Graphics for Forward Schedule Email (24)
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Speaker Presentation Business Excellence Business Improvement Process Management Continuous Improvement process excellence Process Optimization Process Improvement Leadership Enterprise Excellence Lean Change Management Premium Organizational Excellence Business Challenges Lean Enterprise Digital Transformation Lean Six Sigma Award Finalist Case Study Execution Excellence Capability Excellence New Technologies Agile Changing & Improving Company Culture Culture Transformation end-to-end Business Transformation Execution & Sustaining OpEx Projects Leadership Understanding & Buy-In Lack of/Need for Resources Adapting to Business Trends Business Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Industry Technology Healthcare BTOES From Home Customer Experience AI Culture Healthcare and Medical Devices Innovation Robotic Process Automation (RPA) IT Process Automation Automation Digital Enterprise Architecture BTOES Video Presentations Exclusive BTOES HEALTH Financial Services Strategy Execution Process Mining iBPM Customer Experience Excellence Artificial Intelligence Report Lean Manufacturing RPAs Manufacturing BPM Digital Transformation Workplace Cloud RPA & Intelligent Automation Live HealthcareTechnologies Robotic Process Automation Transformation Digital Technologies Agility Insurance Machine Learning value creation Cultural Transformation Digital Process Automation IT Infrastructure & Cloud Strategies Systems Engineering Webinar digital operations Business Process Data Process Design innovation execution data management IT Infrastructure IT Infrastructure & Cloud Strategies Live Sustainability Awards Digital Transformation Workplace Live Data Analytics Healthy Culture Insights Article Oil & Gas Covid-19 thought leaders BTOES Presentation Slides Finance Patient Experience Banking and Capital Markets Professional Services Sales Speaker's Interview Blockchain Enterprise Excellence culture Education Health Insurance Interview AI Solution Electricity Innovation in Healthcare Speaker Article Agile Transformation Banking Operational Excellence Model Organizational Learning Python White Paper investment banking BTOES19 Consumer Products & Retail Delivery solution Government Project Management Algorithm Automotive and Transportation Business Environment CAIR (Client Advocacy Insights Robot) Digital Bank Digital Global Enterprise Model (D-GEM) HR Lean Culture Primary Measure of succes User Interface business expansion business process automation revenue growth Adobe Sign Business Intelligence Digital Technology Digital Workforce E-Signatures Global Technology Learning organization Relationship Management Supply Chain Management Transportation Accounts Receivable (AR) Big Data Technology Blue Room Effect CORE Cloud Technology Cognitive learning Creative Passion Days Sales Outstanding (DSO) Digital Experience Financial Health Maintenance Organizations Information Systems Logistics Services Medicare Operational Excellence Example Optimise Business Processes Risk Management Solving Cash Flow with AI transformation journey AI Ecosystem BPaaS Business Analytics Business Benefits CX Capability Corporate Culture Data Entry Digital Network Digital Network Assistant (DNA) Digitization Drinks ERP's Employee Empowerment Government Programs IT Transformation Implementation Intelligent Automation Internet Media NPS Natural Language Processing Net Promoter Score People Engagement Program (PEP!) Program Management Portal (PgMP) Servant Leadership Six Sigma Strategic Priorities Team Work TechXLive stakeholders 3D Thinking AEGIS Database Automated Money Movement Biopharmaceutical BlueFIT Capital Market Case Study Communication Crypto Digitalization ERP Transformation Effective Change Leaders Enterprice Excellence Culture Enterprise architecture as an enabler Filmed Entertainment Industry Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Hospitality Human Capital Kaizen Event M&A process Natural Gas Infrastructure Operational Excellence (OpEx) Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager ST-Elevation Myocardial Infarction (STEMI) Strategic Business Transformation Sustainable Growth Team Leader Development Program (TLDP) The New Era of Automation Transformation Initiatives Wealth Protection Products Web Logic Portal Workplace Analytics XaaS eForms eSignatures AI Process BEAM BFARM BTOES17 Banking & Financial Services Big Data Processing

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120