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By
December 14, 2021

IBM's 2021 AWARD FINALIST CASE STUDY: Best Achievement in a Business Process Management Program

Read this article about IBM, Enterprise Diagnostic Informatics, Finalist in the Best Achievement in a Business Process Management Program, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.

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IBM - Risk, Compliance and Controls - A Case for Change

The main goal of this transformation project was to redesign the Compliance and Controls operating model to gather strategic advantages using the latest digital technologies, making internal controls even more effective, efficient, and proactive. To uncover opportunities and set the proper strategies to achieve that goal we started by selecting the Quote to Cash segment of the organization. A team composed of 3 leaders and 67 employees located around the globe. 

We utilized industry benchmarks, Lean Six Sigma continuous improvement methodology, and agile concepts and tools to guide us through the discovery project. The pilot showed us that to transform the Risk Compliance and Controls workflow, we would need to track four mutually reinforcing areas in sequence: organization structure, governance, process, and automation. 

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  • By optimizing the organization across the globe, we yielded effectiveness by creating a pool of compliance professionals with well-defined responsibilities and scope. These responsibilities are better aligned with the Risk Compliance and Controls process, allowing teams to focus on compliance core activity, increasing accountability, and matching their talent to jobs.
  • By rationalizing governance, we focused our attention on what matters most and removed pain points from the business. We introduced a centralized global workflow tool to manage a funnel of work, using agile metrics that helped us in identifying gaps in the workflow.
  • By streamlining and aligning processes globally, we took dramatic steps on the efficiency–effectiveness curve while creating better employee and customer experiences. We streamlined processes making it easier to take advantage of digital technology, allowing it to target specific points and/or full end-to-end process areas.
  • By using Robotic Process Automation, we were able to reduce a significant number of manual tasks and improve the overall Testers experience and by leveraging the latest technology, we deployed a Risk Management dashboard that helped the execution to proactively identify and address risks in the process. 
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The project yielded over 28,900 manhours of savings. 

  1. Better accuracy and effectiveness in Risk, Compliance & Controls actions, including better tracking of aftereffects. Year to year, from July 2020 to June 2021 we achieved a 44% decrease in the number of process deviations.
  2. Streamlined testing execution for 1,700 controls points globally, resulting in an 18% reduction on the testing transactions.
  3. Implemented a globally aligned management system using agile principles and methodologies. The aligned governance delivered 20% increase in resource utilization.
  4. Implemented agile metrics allowing us to focus on continuous improvement, driving 30% productivity gain with the decrease in the testing cycle time. 

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The results of this project are not simply in hard benefits for our business, but they also come with a handful of personal improvements to the employees involved. New career opportunities and synergy between the teams inside the new organization are bringing not only a renewed spirit to the teams but providing a long-term effect on employee engagement, whilest also exponentiating the capacity of the team to drive innovation. 

This project was the cornerstone where the new Risk, Compliance & Controls organization will grow and thrive in the company.

Digital Transformation & Operational Excellence Industry Awards 2021

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About the Awards

The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

Speakers

Agenda

Highlight Video 

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BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level. 

Quick Links

Speakers

Agenda

BTOES Awards 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including

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Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

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View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

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Delivered by Progressive Thought-Leaders

 

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Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

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Delivered by Progressive Thought-Leaders

 

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Delivered by the industry's most progressive thought leaders from the world's top brands.
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BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120