---
title: "EXCLUSIVE VIDEO:  How to use Operational Excellence as a Competitive Advantage, Guardian Life"
description: Guardian Life has been undertaking large scale operational excellence transformational activities in customer service improvement and evaluating partnerships
---

[Business Transformation & Operational Excellence Insights](https://insights.btoes.com)

# [EXCLUSIVE VIDEO:  How to use Operational Excellence as a Competitive Advantage, Guardian Life](https://insights.btoes.com/how-to-use-operational-excellence-as-a-competitive-advantage)

 Written by [BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) | Aug 16, 2017, 2:02:00 PM

### [WATCH NOW: How to use Operational Excellence as a Competitive Advantage](https://insights.btoes.com/video-presentations/how-to-use-operational-excellence-competitive-advantage)

### <https://insights.btoes.com/video-presentations/how-to-use-operational-excellence-competitive-advantage>

### <https://insights.btoes.com/video-presentations/how-to-use-operational-excellence-competitive-advantage>

### **About the Presentation**

Guardian Life has been undertaking large scale operational excellence transformational activities in customer service improvement and evaluating partnerships to drive more business. In this session hear how they are:

- Creating a sales excellence team: streamlining the sales process for internal/external clients
- Improve customer through a high-level operational excellence program
- Driving a culture of continuous improvement organically throughout the business
- Problem solving, tracking benefits and following up on projects implemented
- Using OpEx to grow the business with M&A and partner evaluation

 ***Read More: Operational Excellence in Insurance - Definitions & Key Challenges***

 

# [WATCH NOW: How to use Operational Excellence as a Competitive Advantage](https://insights.btoes.com/video-presentations/how-to-use-operational-excellence-competitive-advantage)

 

## About the Speaker

Pranay Butala is currently AVP of Operational Excellence within Guardian Life’s Group business.  His team is accountable for helping Group business in three key areas: 1) strategic consulting to help proactively identify areas of cost reduction and other efficiencies at the enterprise level, 2) program leadership through various engagements ranging from process improvement to M&A future state modeling, and 3) developing operational excellence talent organically within the business.

Pranay’s previous experiences are from 20 years through consulting and the pharmaceutical industry.  He was previously a partner within Cognizant’s life sciences division, accountable for AstraZeneca’s marketing and sales portfolio. Prior to Cognizant, he was a director in marketing technology at Pfizer Pharmaceuticals New York City office, as well as spending an early career at Accenture’s and Deloitte’s strategic consulting arms.   Pranay has a MBA in Strategy and Operations from Purdue University’s Krannert School of Graduate Management, and a BS in Biochemical Engineering from Stevens Institute of Technology in Hoboken, NJ.  He also ASQ Six Sigma Black Belt certified.   

*[**WATCH NOW: More Videos from BTOES17**](https://insights.btoes.com/business-transformation-and-operational-excellence-case-study-video-sess-archive)*

 

[View full post](https://insights.btoes.com/how-to-use-operational-excellence-as-a-competitive-advantage)

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