GAVS Technologies' 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver Business Transformation

Read this article about GAVS Technologies, Finalist in the Best Achievement in Operational Excellence to deliver Business Transformation, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.

Business Transformation Partner for a Major Hospital In Bronx, NY

BronxCare is the largest voluntary, not-for-profit health and teaching hospital system serving the South and Central Bronx, New York, US, servicing more than one million outpatients and 141,000 emergency visits each year.

BronxCare’s operating model was centered on shared IT infrastructure and systems with another healthcare provider, that were in turn managed by a third-party service provider. This impacted their time-to-market and their ability to accelerate their digital transformation initiatives.

BronxCare was looking for a rapid technology transformation solution to address their immediate need to transition their infrastructure management services and bring overall TCO down. This would, in turn, also help improve quality of care, provider-patient experience and overall patient satisfaction.

As a technology partner of choice for over 10 years, GAVS’ approach was to assess, plan, design, and implement scalable and secure Digital Transformation solutions aligned with BronxCare’s strategic objectives.

Project Implementation

1. AI-enabled 24x7 IT managed support driven by SLAs & outcomes across:

• Service Desk Support, Desk Side Support

• Server Infrastructure Design, Deployment, Management

• Network Infrastructure Design, Deployment, Management

• Data Center Management Security Operations

• Clinical Application Support Application Development & Support

• Managed Print Services

2. Digitalization and Cloud Transformation

• IT infrastructure services provisioned through Data Center as a Service (DCaaS), and other infrastructure components consolidated through ‘as-a-service’ offerings, by leveraging our hyper converged infrastructure solution

• Traditional desktops replaced by Desktop as a Service (DaaS) provided to enhance caregiver-patient interactions by implementing Virtual Desktop Infrastructure (VDI) using GAVS’ zDesk platform. With zero-layer architecture, software-deﬁned networking, in-built hardware acceleration, and full-fledged hypervisor, zDesk is a high performing solution.

• SaaS/IaaS

3. Data Centre migrated to a co-located space in 6 weeks and Data center footprint consolidated by formulating and implementing a well-defined server virtualization strategy

4. An organization wide network revamp executed, and optimized solution provided to improve bandwidth utilization and availability, while reducing costs

5. Single pane of glass executive dashboard deployed to monitor applications and infra across locations through GAVS’ proprietary AIOps platform, ZIFTM

6. ITIL V3 compliant 24x7 service desk deployed, focused on enabling faster response/resolution of incidents, while driving cost reduction and shift left through our proprietary automation platform

7. Effective management of service requests/calls through streamlined incident management

8. Knowledge Management System implemented, and routine refresh & update processes enabled

Outcomes of the Project

• 40% reduction in IT operations costs

• Upto 5x improved end-user experience through 99.99% available and reliable systems

• GAVS’ AI-powered VDI solution zDesk resulted in –

o 25% increase in provider-patient interaction

o Secure anytime/anywhere access to sensitive healthcare data through zDesk-enabled ‘Follow Me Desktops’

o Reduction of end-point procurement cost by 90%

• Prediction of events/incidents prior to occurrence helped prevent major outages and 80% Reduction in P1 incidents

• 40% improvement in Time to Market (TTM)

“We expected cost efficiency and savings and we achieved that. What we were pleasantly surprised with was the high quality implementation effort as well as the tremendous flexibility that GAVS Technologies brought to the table.” – Ivan Durbak, CIO, BronxCare Health System

Digital Transformation & Operational Excellence Industry Awards 2021

About the Awards

The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

Speakers

Agenda

Highlight Video

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

Quick Links

Speakers

Agenda

BTOES Awards

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including

For more information please email info@proqis.com