---
title: "Customer Experience Excellence Live - SPEAKER SPOTLIGHT: At the Nexus of Simple"
description: Courtesy of HomeStar's Walt Carter below is a video of his speaking session on 'At the Nexus of Simple' to Build a Thriving Enterprise that took place at Customer Experience Excellence Live - A Virtual Conference.
---

[Business Transformation & Operational Excellence Insights](https://insights.btoes.com)

# [Customer Experience Excellence Live - SPEAKER SPOTLIGHT: At the Nexus of Simple](https://insights.btoes.com/customer-experience-excellence-live-speaker-spotlight-at-the-nexus-of-simple)

 Written by [BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) | Jun 26, 2022, 9:08:10 AM

Courtesy of HomeStar's Walt Carter below is a video of his speaking session on **'At the Nexus of Simple'** to Build a Thriving Enterprise that took place at Customer Experience Excellence Live - A Virtual Conference**.**

**Session Information:**

At the Nexus of Simple

- The mortgage business is inherently complicated, and highly regulated with financial products and services that are hard to understand with indecipherable legal language on everything.
- Whose “experience” is driving this selection: Who’s in the front seat?  Who’s in the back seat?  How do we execute the swap?
- Finding the “right” portal experience: For the borrowers, the loan officers, the back-office team (processors, underwriters, closers, post-closers), the capital markets teams, and ultimately the investors?
- What are our choices from the marketplace?
- What decisions did we need to make:  Principles, commitments, trade-offs?
- Outcome:  Selection, special asks, and key integrations.
- Deployment – AKA “Discovering Reality”

<https://insights.btoes.com/customer-experience-excellence-2022-virtual-conference-pillar-page>

**Session Video:** 

 

To view all Customer Experience Excellence Live Sessions Recording Please click below:

<https://insights.btoes.com/ondemand-customer-experience-excellence-2022-registration-form-page>

To View All Events Recorded Sessions Please Click Below:

<https://insights.btoes.com/all-sessions-ondemand-hub-page>

## **About The Speaker:**

**Walt Carter,**  
Chief Digital Officer & CIO,  
**HomeStar.**

 

 

[View full post](https://insights.btoes.com/customer-experience-excellence-live-speaker-spotlight-at-the-nexus-of-simple)

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