Courtesy of BCLC's Martin Lampman below is a transcript of his speaking session on 'Key building blocks in building a successful high performing culture' to Build a Thriving Enterprise that took place at Cultural Transformation Live - A Virtual Conference.
Session Information:
A Journey Together - the presentation will show the key building blocks in building a successful high-performing culture. Understanding how your values, strategy, and experiences collectively come together to help teams feel they are contributing to each other's success.
Session Video:
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Director, Customer Support Operations,
BCLC.
Martin Lampman has over 30 years in leadership management with 20+ years in Contact Center Management within the financial, technology and communications industry. Working in the public and private sector to drive top tier performance in SLA and KPI performance while building highly engaged cultures and communities.