Read this article about Cognizant Technology Solutions India, Finalist in the Best Achievement in Operational Excellence to deliver Business Transformation, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.
Business Transformation Journey for a Medical Device Sponsor
Our client is a medical device firm based in the United States that is registered in Ireland. The Minimally Invasive Therapies Group, the Diabetes Group, the Restorative Therapies Group, and the Cardiac and Vascular Group are the sponsor's four core business divisions. Heart failure, Parkinson's disease, urine incontinence, Down syndrome, obesity, chronic pain, spinal abnormalities, and diabetes are among the chronic ailments for which they design and produce devices and therapies. The items are sold in over 180 countries and reach approximately one billion people worldwide.
Process Complexities:
• For new orders, the cycle time for order handling validation is around 10 days.
• Order conversions increased by 80% after the launch of a new model.
• No defined format - every document may have a different format
• More than eight teams work on the document to complete the order • Various checks must be performed to ensure it matches the payer claim requirements.
• Customization for each order and paperwork based on the needs of the patient
• Regional Market Promotions and a Changing Product Sales Strategy
Solution Proposed:
End to End solution assessment and solution was done to deploy:
Workflow management too, Confluence, Live Dashboard for real time monitoring, Real Time Smart
Analytics
Intake, RPA.AA solution along with Power App, Texting Console, Email Management Tool, enabling auto allocation, order visibility, call progress, real-time NPS, call disposition gathering, call analysis, auto batching and indexing of documents involving 279+ complex process steps, extracting & Copy creation from digital PDF’s ranging from 7,87,000 pages/document with various templates and performing indexing, validation, reporting in a defined format and keying in information in CRM. The solutions are deployed across geographies (India, Manila, and the U.S.).
Digital Transformation & Operational Excellence Industry Awards 2021
The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.
The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.
The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.
The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
Quick Links
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including
For more information please email info@proqis.com