CREATING A CULTURE OF OPERATIONAL DISCIPLINE THAT LEADS TO OPERATIONAL EXCELLENCE

Wilson Perumal & Company's Vantage Point

As the world becomes more complex, the best companies and leaders are beginning to realize that improving culture is their greatest lever forachieving Operational Excellence. Complex systems require a different kind of culture—one with a specific set of guiding principles. In order to instill these principles in your organization, it is necessary to learn what the current culture is and what people think it ought to be like, establish the guiding principles necessary to be successful, align them to every level of the organization, and develop and sustain them through committed leadership and integration into key management system processes.

Wilson Perumal & Company has a long track record of helping companies in all industries transform their cultures and dramatically improve operational results. In this Vantage Point, we will share the most important lessons we have learned through our research and experience working directly with High-Reliability Organizations (HROs) and our clients as they pursue Operational Excellence.

About the Author

Wilson Perumal & Company is a premier management consulting firm and the leading advisor on how to compete in today's complex world. The pursuit of profitability today is the battle between the pursuit of scale economies (growth) and the new complexity such efforts often introduce. We help companies see through this complexity and simplify—to execute better and to grow more effectively and efficiently. Bringing truly unique approaches, methodologies and perspectives, we focus on helping companies rethink their customer offering, operating models, and operations management systems while helping them establish and grow a culture of operational discipline.  With offices and experienced staff in the North America and the United Kingdom, we support a wide array of clients, industries, and select government organizations.  

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What is Operational Excellence?

BTOES Insights is created in partnership with BTOES18, the largest-scale leadership level event in the Business Transformation & Operational Excellence industry. To learn more about BTOES18, click here.