Deployment Leader of The Year Award: Devender Malhotra, Wipro

Award Winning Case Study: Operational Excellence for strengthening Customer Stickiness

Competition and dynamic business environments have made Operational Excellence (Opex) an essential part of organizational success. Opex goes beyond the traditional focus on process management, compliance, continuous improvement, and certifications to driving agility in execution with focus on improving process capability and people capability. Opex drive can deliver Flawless Execution with enhanced customer experience. From considering customers only as a source of revenue, organizations today recognize them as the raison d’être of their business. They also realize that they need to build the business around the customer.

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