Subscribe

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 
BTOES Insights Official
By
July 07, 2019

BTOES - SPEAKER SPOTLIGHT: Using operational excellence to change the culture in the United States Postal Service

Courtesy of US Postal Service, Phillip Murphy wrote a synopsis of his speaking session discussing 'Using operational excellence to change the culture in the United States Postal Service'. Click here to access the whole presentation.  

usps logo

 

 

pillar%20page%20line%201

 

 

The US Postal Service lean journey began in 2007 with the adoption of the Lean Six Sigma problem solving methodology. Initially, this endeavor was a primarily Six Sigma focused effort to resolve equipment related performance issues. These were predominantly long lasting DMAIC (Define-Measure-Analyze-Improve-Control) projects lead by maintenance professionals.

 Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (5)

 

A few years later the concentration began to move towards more Lean focused projects with an emphasis on the use of Kaizen to reduce the lead time of the efforts. There were numerous successful projects during this time which resulted in improved processes and performance. However, these improvement efforts were limited to the hard work of a relatively small number of individuals who had attended the Green Belt training classes.

 

Operational Excellence was launched in 2018 at the USPS in an effort to positively impact the culture of our workers. While the DMAIC and Kaizen efforts continue, there was a realization that more must be done quickly to help the company compete. A shift in emphasis to a shorter Yellow Belt training course to give our employees a suite of simple Lean tools and empowering them to use them has resulted in a significant move towards the goal of creating 600,000 problem solvers in the US Postal Service. 

 

pillar%20page%20line%201

About the Author

Phillip Murphy Image NewPhillip Murphy,
Headquarters CI Team Lean Six Sigma Master Black Belt, 
US Postal Service

Phillip Murphy is a Lean Six Sigma Master Black Belt with the United States Postal Service. He is part of the Headquarters Continuous Improvement team and is responsible for supporting the USPS CI work across the country. His passion for Lean is evident in his support of various processes within the USPS and his diverse portfolio of work.

Phil began his Lean journey in 2007 while he was a maintenance manager in a plant environment. Since then he has served in several positions at the plant, area and national levels during which times he was also serving as a coordinator for the Lean efforts within each area of responsibility. His blend of maintenance, operations and headquarters experience has provided a unique perspective which allows him to easily relate to the various project teams with which he has worked.

Phil joined the USPS Continuous Improvement Office as an LSS Trainer responsible for developing and delivering the Green Belt and Black Belt curriculum to students across the country in 2014. In 2016 he transitioned to the role of Master Black Belt where he focuses on coaching leadership and working to further integrate Lean into the culture of the US Postal Service. Keeping with his passion for teaching and sharing Lean, Phil is responsible for the Lean Leader program which is used to further develop high performing Black Belts within the US Postal Service. 

Phil received his Master Black Belt certification through The Ohio State University, Fisher College of Business and MoreSteam in 2017. He has also earned the CSSBB certification from the American Society for Quality (ASQ) and is a graduate of the United States Postal Service Managerial Leadership and Lean Leader programs.

 

pillar%20page%20line%201

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

------------------------------ 

EXCLUSIVE SERIES: BTOES17 VIDEO PRESENTATIONS

Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.

WATCH NOW

-------------------------------

Submit an Article

Become a Regular Contributor

Copy of Copy of Copy of Best-In-Class Training
24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
pdf
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
oil_&_gas
png
DO NOT TOUCH - ATTENDEE - Proqis Digital Event Graphics for Forward Schedule Email (3)
png
cultural_transformation
png
8-30
png
15-12
png
DO NOT TOUCH - ATTENDEE - Proqis Digital Event Graphics for Forward Schedule Email (5)
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Improvement Business Excellence Process Management Continuous Improvement process excellence Process Optimization Process Improvement Leadership Enterprise Excellence Lean Change Management Premium Organizational Excellence Lean Enterprise Lean Six Sigma Award Finalist Case Study Execution Excellence Capability Excellence Digital Transformation New Technologies Changing & Improving Company Culture end-to-end Business Transformation Agile Culture Transformation Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Technology Speaker Presentation Healthcare and Medical Devices Culture Customer Experience Process Automation Business Challenges Exclusive BTOES Video Presentations Innovation BTOES HEALTH Healthcare Industry Strategy Execution Customer Experience Excellence Report Manufacturing AI Digital Lean Manufacturing BPM Artificial Intelligence Automation Robotic Process Automation Robotic Process Automation (RPA) IT value creation Agility Insurance Systems Engineering digital operations Process Design innovation execution Business Transformation data management Awards Data Analytics Sustainability Data Machine Learning thought leaders BTOES Presentation Slides RPAs Finance Banking and Capital Markets Digital Technologies Professional Services iBPM Business Process Patient Experience Sales Enterprise Architecture Enterprise Excellence culture Financial Services Cultural Transformation Digital Transformation Workplace Education Electricity HealthcareTechnologies Blockchain Health Insurance Python White Paper investment banking AI Solution BTOES19 Cloud Consumer Products & Retail Operational Excellence Model Project Management Algorithm Automotive and Transportation Banking CAIR (Client Advocacy Insights Robot) Digital Bank Digital Global Enterprise Model (D-GEM) Government Innovation in Healthcare Lean Culture Primary Measure of succes User Interface business expansion revenue growth Business Intelligence HR Accounts Receivable (AR) Adobe Sign Agile Transformation Big Data Technology CORE Cloud Technology Cognitive learning Days Sales Outstanding (DSO) Delivery solution E-Signatures Global Technology Health Maintenance Organizations Information Systems Interview Learning organization Logistics Services Medicare Operational Excellence Example Optimise Business Processes Relationship Management Risk Management Transportation business process automation transformation journey BPaaS Business Benefits Business Environment CX Capability Corporate Culture Data Entry Digital Network Digital Network Assistant (DNA) Digitization Drinks Government Programs Healthy Culture Implementation Internet Media NPS Natural Language Processing Net Promoter Score Organizational Learning People Engagement Program (PEP!) Program Management Portal (PgMP) Servant Leadership Six Sigma Strategic Priorities TechXLive AEGIS Database Automated Money Movement Biopharmaceutical Blue Room Effect BlueFIT Capital Market Case Study Digital Experience Digital Workforce Digitalization ERP Transformation Effective Change Leaders Enterprice Excellence Culture Filmed Entertainment Industry Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Hospitality Human Capital Kaizen Event Natural Gas Infrastructure Operational Excellence (OpEx) Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager ST-Elevation Myocardial Infarction (STEMI) Strategic Business Transformation Supply Chain Management Sustainable Growth Team Leader Development Program (TLDP) Transformation Initiatives Wealth Protection Products Web Logic Portal Workplace Analytics eForms eSignatures BEAM BFARM BTOES17 Big Data Processing Business Analytics Business Growth Business Process Outsourcing (BPO) Centralized Performance Monitoring System Child Care Program Client Feedback Strategy Communication Creative Passion Creativity Denial Management Digital Technology Educational Psychologist Employee Empowerment Global Enterprise Model© (GEM) Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Kaizen Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Organizational Goal Pharmaceuticals and Life Sciences Photographing Positive Workplace Environment Price and Routing Tracking (PART) Product Identifier Descriptions (PIDs) Quote to Cash (Q2C) SAP Sales Quota Telecommunications Text Mining Visually Displayed

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!