--- title: "BTOES - SPEAKER SPOTLIGHT: The Role of Culture in Transformation" description: Courtesy of GCI, Angie Burris wrote a synopsis of his speaking session discussing 'The Role of Culture in Transformation'. --- [Business Transformation & Operational Excellence Insights](https://insights.btoes.com) # [BTOES - SPEAKER SPOTLIGHT: The Role of Culture in Transformation](https://insights.btoes.com/btoes-speaker-spotlight-the-role-of-culture-in-transformation-0) Written by [BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) | May 7, 2019, 11:00:00 AM Courtesy of GCI, Angie Burris wrote a synopsis of his speaking session discussing 'The Role of Culture in Transformation'. [Click here to download the full presentation.](https://insights.btoes.com/btoes-speaker-spotlight-the-role-of-culture-in-transformation-2)        GCI is a telecommunication and technology provider operating in Alaska and the Pacific Northwest.  We provide an extensive network of consumer and business services in some of the most remote and challenging locations in the world.  This did not happen by accident.  It took the right combination of people, process, and technology.   Our people are driven by a shared culture that goes back to our founders.  We are Trailblazers who strive to elevate the experience for the customers that we serve.  This presentation will include an overview of how we have nurtured our culture with programs at the enterprise level that are aligned with our values.      When we put our culture into action, we drive results. Many of the communities that we serve are not accessible on the road system, so business as usual does not work here.  An overview of how we successfully tackled a multi-year, multi-million-dollar project to build a reliable high-speed internet network in an area with no infrastructure and a harsh climate is an example that will be covered during this session.   As our portfolio of offerings has grown, so has the complexity related to provisioning and billing for our products and services.  In this session we’ll also review our recently completed, three-year billing system conversion that consolidated multiple systems into one consolidated account.    Transformation is accelerated when we make it easier for our teams to understand our culture and collaborate to solve complex business challenges.  Tools that enable us to enroll cross-functional teams in the review and discussion of business processes have saved us time and money.   ## **About the Author** **Angie Burris,** *Director of Customer Experience* **GCI**   Angie Burris is the Director of Customer Experience at GCI, a telecommunication provider in Alaska.  GCI provides communication technology to some of the most remote and challenging locations in North America.  Angie is responsible for leading cross functional teams in transformation projects.  Following her participation in the 2018 launch of a billing system overhaul, she is focused on opportunities to improve the collaboration between IT and business stakeholders.  Angie attended the University of Alaska Anchorage and holds a bachelor degree in Business Administration with a focus in Economics. When she’s not at work, you’ll find Angie enjoying all of the outdoor fun that Alaska has to offer.  For the last 10 years Angie has volunteered as a downhill ski coach with the Alyeska Mighty Mites youth ski racing program.   ## **BTOES.com** ## **The issues in this article are just one of topic areas that are going to be discussed at the** [**Business Transformation & Operational Excellence World Summit & Industry**](http://btoes.com/) **(BTOES19).** March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort® BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives. It also hosts the [**Business Transformation & Operational Excellence Awards**](http://btoes.com/about-the-awards)**,** which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. The summits hosts a number of [private forums for C-Level & Global corporate-level leaders](http://opexpf.com/) as well as business unit heads. With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.   Quick Links [Speakers](http://btoes.com/speakers) [Agenda](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fagenda&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57) [BTOES19 Awards](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fabout-the-awards&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57)   There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, [Keeping up with new technologies/impact of digitalization](http://techx.live/) and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc. The agenda is designed to encourage active **meaningful conversations** though all day enhanced networking and interaction opportunities, including - All-day Refreshment & Themed Breaks - 1¼ Hour Hot Breakfast Networking Sessions - 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables - 1½ Hour Roundtable Sessions by Topic & Industry Sector. - Keynote & Themes Panel Sessions - Hosted Welcome Receptions from 5.30pm - Expanded more lavish Awards Program - Newly launched Night Summit for attendees to meet after dinner For more information or to discuss the summit in more detail please schedule a call below, [Click here to schedule a call.](https://app.hubspot.com/meetings/robin-sutton)  [View full post](https://insights.btoes.com/btoes-speaker-spotlight-the-role-of-culture-in-transformation-0) ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "BTOES Insights Official" }, "dateModified" : "2019-05-07T11:15:02.735Z", "datePublished" : "2019-05-07T11:00:00Z", "headline" : "BTOES - SPEAKER SPOTLIGHT: The Role of Culture in Transformation", "image" : { "@type" : "ImageObject", "height" : 1187, "url" : "https://cdn2.hubspot.net/hubfs/480025/GCI%20logo.jpg", "width" : 1707 }, "mainEntityOfPage" : "https://insights.btoes.com/btoes-speaker-spotlight-the-role-of-culture-in-transformation-0", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "height" : 60, "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png", "width" : 60 }, "name" : "BTOES Insights" } } ```