--- title: "BTOES - SPEAKER SPOTLIGHT: Operational Excellence in a Digital World that focuses on Service" description: Courtesy of Ingersoll Rand, Griselda Abousleman wrote a synopsis of her speaking session discussing 'Operational Excellence in a Digital World that focuses on Service'. image: https://insights.btoes.com/hubfs/ingersol_rand%20Logo.png --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - 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SPEAKER SPOTLIGHT: Operational Excellence in a Digital World that focuses on Service](https://insights.btoes.com/btoes-speaker-spotlight-operational-excellence-in-a-digital-world-that-focuses-on-service)   [Digital Transformation](https://insights.btoes.com/topic/digital-transformation) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Professional Services](https://insights.btoes.com/topic/professional-services) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Digital](https://insights.btoes.com/topic/digital) Courtesy of Ingersoll Rand, Griselda Abousleman wrote a synopsis of her speaking session discussing 'Operational Excellence in a Digital World that focuses on Service'.  *![ingersol\_rand Logo](https://insights.btoes.com/hs-fs/hubfs/ingersol_rand%20Logo.png?width=224&name=ingersol_rand%20Logo.png)* ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png)  Ingersoll Rand (IR) is a leader in sustainability.  It is a top global conglomerate looking to achieve impressive and sustained results by engaging the hearts and minds of all its associates through its deployment of its operational excellence strategy.  Our lean journey started about seven years ago and is definitely proving successful over the years.  The workforce at IR continually scores above industry average in its employee engagement survey.  This is an anonymous way for employees to provide candid feedback as to what the company should be doing to enhance the employee experience.   The presentation at BTOES19 will focus on the essence of what has made our lean journey not only fun, but also hugely successful.  Our approach and methodology will be shared with the group to ensure we are sharing our lessons learned.  This methodology was developed after extensive benchmarking of other companies that had gained a strong reputation with their lean success. The presentation will include some examples of recent results achieved with our Opex deployments across our operations.  The speaker will then present how this also applies to all functional areas in any company.  Examples of transactional lean at IR will show how powerful the tools and principles are in this space that is widely overlooked.   At IR, although we started deployment across our operations, we quickly learned that we had waste in processes everywhere, especially in the functional areas.  The results we’re achieving with Opex across our functions are impressive!    Finally, as we continue to learn and grow… the next chapter in our journey is to deploy lean thinking across our channel through our Service Excellence strategy.  At IR, we enjoy experimenting, continually improving and solving problems, and most importantly, sharing our success stories and lessons learned with our channel partners to ensure we’re all experiencing the same significant rewards with respect to employee engagement and enthusiasm as well as all aspects of the business’ operational and financial performance.  This lean thinking at IR truly extends throughout the entire value stream -  from the time we develop a concept and go through our design and production phases, to the time what we service those products out in the field.  It is an exciting journey that is providing some impactful results for our employees and ultimately, for our customers!   ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## **About the Author** ![Griselda abousleman image new](https://insights.btoes.com/hs-fs/hubfs/Griselda%20abousleman%20image%20new.png?width=239&name=Griselda%20abousleman%20image%20new.png)**Griselda Abousleman,** *Vice President, Operational Excellence, Transport Solutions NA/EMEA*, **Ingersol Rand** In her current role, she leads the operational excellence and transformation strategies for Transport Solutions NA/EMEA and its partnering dealer network.  She has led successful business transformations globally and has extensive experience in leading teams to accomplish breakthrough results.  Prior to this role, she was integrated supply chain leader for Fluid Management, Material Handling and Power Tools, she drove continued improvement of the value streams and was responsible for a supply chain strategy to optimize performance in critical operational areas, including cycle time, safety, quality, delivery and productivity for three of the company’s 11 strategic business units. Griselda joined Ingersoll Rand in January 2013 as a director in operational excellence with our residential solutions business in Tyler, Texas. She was appointed in January 2014 to one of two regional operational excellence leader roles for North America and was appointed vice president, operational excellence in November 2014. Prior to Ingersoll Rand, she was with Honeywell as director, global growth; Flowserve as a multi-site leader; Volvo-Novabus as senior manufacturing engineering manager; and AlliedSignal-Honeywell as lean supervisor and global transitions leader. Griselda holds a bachelor’s degree in industrial engineering from Stanford University, which includes overseas study in economics from the Pontificía Universidad Católica de Chile, and a master’s degree in business administration from Arizona State University. She has also earned her Lean Master certification from Shingijutsu and Honeywell, and is a member of Prospanica, the National Society for Hispanic MBA’s, a member of the Society of Women and Hispanic Professional Engineers, and is the current Chair for the Women in Manufacturing national association.   ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## **BTOES.com** ## **The issues in this article are just one of topic areas that are going to be discussed at the** [**Business Transformation & Operational Excellence World Summit & Industry**](http://btoes.com/) **(BTOES19).** March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort® BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives. It also hosts the [**Business Transformation & Operational Excellence Awards**](http://btoes.com/about-the-awards)**,** which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. The summits hosts a number of [private forums for C-Level & Global corporate-level leaders](http://opexpf.com/) as well as business unit heads. With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.   Quick Links [Speakers](http://btoes.com/speakers) [Agenda](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fagenda&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57) [BTOES19 Awards](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fabout-the-awards&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57)   There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, [Keeping up with new technologies/impact of digitalization](http://techx.live/) and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc. The agenda is designed to encourage active **meaningful conversations** though all day enhanced networking and interaction opportunities, including - All-day Refreshment & Themed Breaks - 1¼ Hour Hot Breakfast Networking Sessions - 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables - 1½ Hour Roundtable Sessions by Topic & Industry Sector. - Keynote & Themes Panel Sessions - Hosted Welcome Receptions from 5.30pm - Expanded more lavish Awards Program - Newly launched Night Summit for attendees to meet after dinner For more information or to discuss the summit in more detail please schedule a call below, [Click here to schedule a call.](https://app.hubspot.com/meetings/robin-sutton)  [![The Business Transformation & Operational Excellence Industry Awards](https://insights.btoes.com/hubfs/Assets-2020/BTOES%20AWARDS%20LONG.png)](http://btoesawards.com/) [![The Largest Leadership-Level Business Transformation & Operational Excellence Event](https://insights.btoes.com/hubfs/1-51.png)](http://btoes.com) ![opex\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png) ![business\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. 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