--- title: "BTOES - SPEAKER SPOTLIGHT: Deploying blended learning for Operational Excellence" description: Courtesy of Opusworks and Nielsen, Jennifer Hurst and Rob Stewart wrote a synopsis of their speaking session discussing 'Deploying blended learning for Operational Excellence'. image: https://insights.btoes.com/hubfs/nielsen%20logo.png --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - 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SPEAKER SPOTLIGHT: Deploying blended learning for Operational Excellence](https://insights.btoes.com/btoes-speaker-spotlight-deploying-blended-learning-for-operational-excellence-1)   [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Culture Transformation](https://insights.btoes.com/topic/culture-transformation) Courtesy of Opusworks and Nielsen, Jennifer Hurst and Rob Stewart wrote a synopsis of their speaking session discussing 'Deploying blended learning for Operational Excellence'.   [Click here to download the full presentation.](https://insights.btoes.com/btoes-speaker-spotlight-deploying-blended-learning-for-operational-excellence-2)   *![nielsen logo](https://insights.btoes.com/hs-fs/hubfs/nielsen%20logo.png?width=300&name=nielsen%20logo.png)*   ![opusworksNEWlogo\_tagline (1)](https://insights.btoes.com/hs-fs/hubfs/opusworksNEWlogo_tagline%20(1).png?width=300&name=opusworksNEWlogo_tagline%20(1).png)               ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png)   Growing Lean and Six Sigma capabilities across an employee base of 40,000 could easily be perceived as an overwhelming, daunting task. Doing so in a manner that results in a workforce that thinks differently while driving sustainable change presents a further complication - especially when studies show that adult learners retain 20% of what they hear, 40% of what they see and hear, and 80% of that they do! Further complicating that, let’s be honest! Not everyone learns at the same pace, especially when it comes to more complex topics like statistics that are part of a robust Lean Six Sigma curriculum. So - how do you rise to the challenge and overcome these obstacles? Whether it is completing a Green Belt curriculum or earning a Black Belt certification, the opportunity to get ‘hands-on’ while applying tools and techniques is critical to retention - as is the expertise of an instructor with real-life experience. A blended learning approach which allows students to self-study on their own, at their own pace, but then bring the learnings together in a facilitated session offers the opportunity for students to truly apply what they’ve learned in a challenging, dynamic case study. This facilitated session can be done virtually, or in person - depending on what your organization needs. More importantly, using data from the self-study, the facilitator knows what topics might have been a challenge for students.   [![Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (18)](https://insights.btoes.com/hs-fs/hubfs/Copy%20of%20Provide%20an%20Excellent%20Customer%20Experience%20with%20the%20perfect%20Mobile%20Customer%20Journey.%20(18).png?width=533&name=Copy%20of%20Provide%20an%20Excellent%20Customer%20Experience%20with%20the%20perfect%20Mobile%20Customer%20Journey.%20(18).png)](https://insights.btoes.com/btoes-speaker-spotlight-deploying-blended-learning-for-operational-excellence-2) In addition, it’s often challenging for associates to take time away from work to attend training. This blended learning approach can be flexible in meeting students at the right time in the right place. For example, at Nielsen, we’ve opted to go with a virtual delivery spread out over 16 weeks as it minimizes our travel expenses. It also allows our students to integrate their training into a schedule in a way that works for them, while still meeting their day to day workload. A bonus with this approach is that our students are completing their project in real-time with the curriculum, applying what they’ve learned to their project. By diving into Nielsen’s case study and hearing about their best practices, you’ll have an opportunity to reflect on your current operational excellence culture: what are you doing today that could be elevated, what are the challenges you need to overcome, and what are the potential ways you can creatively solve for this - ultimately resulting in a unique-to-you solution that returns measurable ROI. As we talk through Nielsen’s evolutionary approach leveraging OpusWorks to deploying blended learning, you will understand the key success factors and explore new models learn how solutions can be creatively adapted to fit your unique situation. Start your journey to consider what learning strategies and best practices you might embrace to build a game-changing organization of problem solvers.   ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## **About the Authors** ![Hurst\_Jennifer\_01 (1)](https://insights.btoes.com/hs-fs/hubfs/Hurst_Jennifer_01%20(1).jpg?width=271&name=Hurst_Jennifer_01%20(1).jpg) **Jennifer Hurst,** *Global Performance Excellence Leader,* **Nielsen**   Jennifer Hurst leads Nielsen’s Performance Excellence team which comprises Business Process Improvement, Program and Change Management, Performance Metrics, and Learning in support of Global Technology & Operations. In this role, Jennifer partners closely with Nielsen’s global leadership team to drive a unified focus on critical priorities with a consistent approach to drive operational and organizational excellence. Over the past year, her team’s portfolio of projects has delivered nearly $50M USD in impact to Nielsen - either by growing revenue or reducing costs. Before joining Business Process Improvement, Jennifer led operational and technology teams for Telecommunications and Online products in addition to serving as Organizational Strategy Leader for Nielsen Engineering. Prior to working in market research, Jennifer spent nearly 10 years consulting in Business Intelligence and Data Warehousing, designing solutions for numerous Fortune 100 companies; mentored new consultants and led teams in a client leadership role. She started and ran her own consulting practice which ultimately folded into a start-up (ShareTracker LLC) and was later acquired by Telephia then Nielsen. Jennifer holds two patents for research methodologies to monitor telecommunication service subscriber activity. Jennifer graduated from Florida State University with undergraduate degrees in Accounting and Entrepreneurship; she completed a graduate program at Georgia State University, earning a Master of Science in Computer Information Systems. When not at work, Jennifer is busy keeping up with the activities of her 3 children (Tucker, age 15; Sophia & Webster, age 12), in addition to enjoying photography, wine tasting, cooking, Florida State University Football & University of Kentucky Basketball – all with Thomas, her husband of 23 years. She resides in Tampa.   ![Rob Stewart image new](https://insights.btoes.com/hs-fs/hubfs/Rob%20Stewart%20image%20new.png?width=300&name=Rob%20Stewart%20image%20new.png)**Rob Stewart,** *CEO,*  **OpusWorks (by The Quality Group)** For nearly 25 years, Rob and his team have been helping organizations “get people on the same page” for deploying Lean, Six Sigma, Operational Excellence, and Project Management.  OpusWorks has pioneered the wise, and customized, application of advanced blended learning and execution technologies so customers can accelerate skill-building, propel culture change, and increase ROI. Rob began his career with IBM and he is a graduate of Emory University in Atlanta.   ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## **BTOES.com** ## **The issues in this article are just one of topic areas that are going to be discussed at the** [**Business Transformation & Operational Excellence World Summit & Industry**](http://btoes.com/) **(BTOES19).** March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort® BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives. It also hosts the [**Business Transformation & Operational Excellence Awards**](http://btoes.com/about-the-awards)**,** which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. The summits hosts a number of [private forums for C-Level & Global corporate-level leaders](http://opexpf.com/) as well as business unit heads. With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.   Quick Links [Speakers](http://btoes.com/speakers) [Agenda](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fagenda&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57) [BTOES19 Awards](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fabout-the-awards&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57)   There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, [Keeping up with new technologies/impact of digitalization](http://techx.live/) and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc. The agenda is designed to encourage active **meaningful conversations** though all day enhanced networking and interaction opportunities, including - All-day Refreshment & Themed Breaks - 1¼ Hour Hot Breakfast Networking Sessions - 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables - 1½ Hour Roundtable Sessions by Topic & Industry Sector. - Keynote & Themes Panel Sessions - Hosted Welcome Receptions from 5.30pm - Expanded more lavish Awards Program - Newly launched Night Summit for attendees to meet after dinner For more information or to discuss the summit in more detail please schedule a call below, [Click here to schedule a call.](https://app.hubspot.com/meetings/robin-sutton)  [![The Business Transformation & Operational Excellence Industry Awards](https://insights.btoes.com/hubfs/Assets-2020/BTOES%20AWARDS%20LONG.png)](http://btoesawards.com/) [![The Largest Leadership-Level Business Transformation & Operational Excellence Event](https://insights.btoes.com/hubfs/1-51.png)](http://btoes.com) ![opex\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png) ![business\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. 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