--- title: 2020 Award Winner Roll Call description: BTOES 2020 Award Winner listing --- - [**PRO**QIS.com](http://www.proqis.com/) - [**BTOES** Summit](http://www.proqis.com/) - [Get in Touch](http://btoes.com/contact) - [Join The Mailing List](https://btoes.com/join-our-mailing-list) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - [BTOES Insights](https://insights.btoes.com) - - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://btoesawards.com/) - [About](https://btoesawards.com/about) - [About](https://btoesawards.com/about) - [Gallery](https://btoesawards.com/awards-gallery) - [Awards Gallery](https://btoesawards.com/awards-gallery) - How to Enter - [How to Enter Project Awards](https://btoesawards.com/how-to-enter-the-project-awards) - Winning & Finalist Entries - [2020 Winners Entries](https://insights.btoes.com/btoes-access-2020-award-winning-case-studies-form) - [2020 Award Winners Roll Call](https://insights.btoes.com/btoes-2020-award-winner-listing) - [2020 Finalist Summaries](https://insights.btoes.com/2020-btoes-awards-finalists) - [2020 Finalist Entries](https://insights.btoes.com/btoes-access-2020-awards-finalists-case-studies) - [Access 2020 Book of The Night](https://insights.btoes.com/btoes-access-2020-awards-book-of-the-night) - [2020 Awards Finalists Listing](https://insights.btoes.com/btoes-2020-award-finalist-listing) - [2019 Winning Entries](https://btoesawards.com/access-2019-award-winning-case-studies) - [2019 Finalist Summaries](https://insights.btoes.com/2019-btoes-awards-finalists-1) - [Access 2019 Book of The Night](https://btoesawards.com/access-2019-awards-book-of-the-night) - [2019 Winning Entries](https://btoesawards.com/access-2019-awards-finalists-case-studies) - [2019 Award Winners Listing](https://btoesawards.com/awards-winners-listing) - [2019 Awards Finalists Listing](https://btoesawards.com/view-our-awards-shortlist) - [2018 Winning Entries](https://btoesawards.com/access-2018-award-winning-entries) - [2017 Winning Entries](https://btoesawards.com/access-2017-award-winning-case-studies) - [Judges](https://btoesawards.com/judging-panel) - [Judging Panel](https://btoesawards.com/judging-panel) - [Apply To Judge](https://btoesawards.com/apply-to-judge) - Sponsor - [Download the Awards Sponsorship Prospectus](https://insights.btoes.com/hubfs/BTOES%202020_Awards_Sponsorship_Prospectus.pdf) - [Speak to Sales](https://app.hubspot.com/meetings/breffell/lets-talk?__hstc=105240732.988b4e8016fe7f0ce0eaf9f1174f8fbb.1614250850667.1620898041698.1620903240817.8&__hssc=105240732.3.1620903240817&__hsfp=322626364) # Business Transformation & Operational Excellence Industry Awards ## Date 18-19 November 2020 ## Where Virtual ## [Register Now](https://btoes.com/register) ## 2020 Award Winners Roll Call ![](https://insights.btoes.com/hs-fs/hubfs/The%20Business%20Transformation%20%26%20Operational%20ExcellenceAwards%202019-1.png?width=1150&name=The%20Business%20Transformation%20%26%20Operational%20ExcellenceAwards%202019-1.png) ### BUSINESS TRANSFORMATION & OPERATIONAL EXCELLENCE INDUSTRY AWARDS 2020 ### Organizational AWARDS WINNERS #### Business Achievement of Operational Excellence in Business Products & Services IBM - Devices@IBM Global Rollout #### Best Achievement of Operational Excellence in Real Estate & Associated Services GWLRA - Estate Agent and associated Services - Embracing Excellence & Innovation #### Best Achievement of Operational Excellence in Manufacturing Flex - Flex Milpitas Journey of Innovation through Business Excellence #### Best Achievement of Operational Excellence in Internet, Education, Media & Technology Southern New Hampshire University - SNHU D2L Transformation #### Best Achievement of Operational Excellence in Healthcare Cleveland Clinic - Comprehensive STEMI Protocol #### Best Achievement of Operational Excellence in Government Palm Beach County - Operational Excellence Overhaul #### Best Achievement of Operational Excellence in Food, Drug Stores & Retail McDonald's Corporation - Global Technology PMO #### Best Achievement of Operational Excellence in Consumer Products Kimberly-Clark - At Kimberly-Clark, The World is Our Office #### Best Achievement of Operational Excellence in Chemicals Petronas - Integrating Lean Six Sigma into Continuous Improvement Program #### Best Achievement of Operational Excellence in Banking, Capital Markets, Financial Services & Insurance Bank of Montreal Financial Group - Vault Digital Transformation #### Best Achievement of Operational Excellence in Energy, Oil & Gas, Power & Utilities Shell Oil - Significant Achievement of Operational Excellence in Serving Oil Products Customers ### Project AWARDS WINNERS #### Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture Ingersoll Rand / Trane Technologies - Team Leader Development Program #### Best Achievement in Data Analytics enabling Operational Excellence IBM - Q2c Cognitive Advisor #### Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence McDonald's Corporation - McDonald's Digital Acceleration Project #### Best Achievement in Visual Management Blue Cross Blue Shield of Michigan - BCBSM's Servicing Command Center #### Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project HP - ERP Transformation – Completely reinventing HP from the inside out to deliver simplicity to our customers and partners #### Best Achievement in Operational Excellence to deliver Business Transformation Blue Cross Blue Shield of Michigan - BCBSM's BlueFIT #### Best Achievement in Operational Excellence to deliver Digital Transformation Bank of Montreal - BMO Retail Investments Digitization #### Best Achievement in Technology Enabled Process Automation (Robotic Process Automation, Machine Learning, Cognitive Learning, Blockchain etc) Cognizant Technology Solutions - Smart Email Solution #### Best Achievement in Operational Excellence to deliver an outstanding Business Expansion and Revenue Growth Lincoln Financial Group - Group Protection Integration #### Best Operational Excellence project under 90 days IBM - SMART VoE- Understanding Engagement through Artificial Intelligence ### Personality AWARDS WINNERS #### Operational Excellence Business Unit President of the Year Award Bruce Lowthers - President of Banking Solutions - FIS #### Operational Excellence Outstanding Leader of the Year Award Brian Savoy - Senior Vice President and Chief Transformation & Administrative Officer - Duke Energy #### Enterprise Global Head of Operational Excellence of the Year Award Thomas Moons - Global Operational Excellence Leader in transforming Global Customer Experience - Shell Oil ### Platinum Awards Finalists #### The Platinum Award for Best Achievement in Organizational Operational Excellence IBM - Devices@IBM Global Rollout #### The Platinum Award for Best Achievement in an Operational Excellence Project McDonald's - Digital Acceleration Project     ### Contact Us 50 Grosvenor Hill. 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