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April 22, 2020

Capgemini's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver Business Transformation.

Read this article about Capgemini’s, one of our finalists, in the Best Achievement in Operational Excellence to deliver Business Transformation, selected by the independent judging panel, for the 2020 Business Transformation & Operational Excellence Industry Awards program.

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Digital Global Enterprise Model

Capgemini’s Digital Global Enterprise Model (D-GEM) is a platform-based architecture for business transformation and benchmarking that guides the right digital operating model for organizations. It presents the broadest and deepest view of the operating model to enable technology-rich operations and processes completely powered by intelligent automation. Composed of more than 1,600 process maps, D-GEM provides a complete overview of business and financial processes with control points, accelerating the transition to transformed, future-proof processes.

D-GEM is built on best-in-class processes and bundles 25 years of business transformation experience, intellectual property, and technology development into a comprehensive architecture for rapidly transforming business operations while minimizing cost and risk. It brings together Capgemini’s deep understanding of technology and automation, experience of running worldwide operations, and the finance insights gained from delivering services to leading global brands.

In its early days, business process outsourcing (BPO) was primarily focused on labor arbitrage. It worked on a straightforward “lift & shift” basis, without much emphasis on delivering value: operations were transferred en bloc to the services provider and run under contract against the parameters of a service level agreement (SLA). There was some scope for process improvement, but not much: the focus was mainly on quantifying the operation and on offsetting responsibility for it, replacing some people with others in another location. It has now become a recognized mechanism for delivering transformation, and Capgemini’s Global Enterprise Model© (GEM) was the first stage in that evolution.

In the context of the digital age, Capgemini has re-architected its renowned GEM to put automation first, with an updated and innovative framework reflecting the evolution in business process transformation that reaches beyond labor arbitrage, scaling, sizing, offshoring, cost-cutting, and economies of scale, to take full advantage of the rise of automation and analytics. This is now reflected in our D-GEM.

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Building on the acclaimed success of GEM to deliver enhanced business value, D-GEM enables Capgemini’s clients to be competitive in a rapidly changing, digital business context, through:

  • Up to 40–60% productivity gains upfront, depending on the speed of adoption
  • Paperless core business processes that connect silos and enable the processing of multiple inputs at reduced cost
  • Straight-through processing and touchless business administration with continuous access to reliable data and information
  • Real-time insight and useful analysis with predictive capability
  • Alignment of business processes for better outcomes and improved visibility of corporate performance
  • Automated libraries to easily gather, store, and use knowledge to determine what happened last time and what the best next actions are.

As part of a D-GEM transformation, Capgemini’s D-GEM Assessment helps our clients understand the maturity level of their existing operating models and processes as compared to best practices represented in our D-GEM repository.

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About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2020 in the beautiful Venetian Ballroom on March 25, 2020 at the Loews Portofino Bay Hotel at Universal Orlando™️. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

 

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BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


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